Module 2 + 3: Communications + PAX Handling Flashcards
1
Q
Common language
A
English
2
Q
Who relays info between flight and cabin crew
A
SCCM
3
Q
When should a regular CCM contact flight crew
A
If situation immediately catastrophic
4
Q
Locked flight deck
A
All CCM’s should pause before speaking to flight crew upon entering
5
Q
Pre-flight cabin and flight crew interaction
A
Separate briefings but should introduce
6
Q
Flight crew should let SCCM know at the start of the flight if
A
Relief pilot is present or if any training is taking place
7
Q
SCCM will let pilot know at the start of the flight if
A
Any training is taking place, any passengers require special assistance or there are unsual passenger profiles
8
Q
Who advises who that cabin is ready for boarding
A
SCCM lets flight deck know
9
Q
How often does SCCM check in with flight deck
A
every 30 minutes
10
Q
What should commander do if we are going to arrive early
A
Let SCCM know so crew can prepare cabin for landing and finish in-flight services
11
Q
How do cabin crew ask for permission to leave cabin
A
commander
12
Q
What phases of flight does sterile flight deck apply
A
taxi take-off approach landing
13
Q
What command indicates sterile flight deck starts
A
cabin secure for pushback
14
Q
How long (minutes) does sterile flight deck apply
A
Approx 20mins at takeoff and 20mins at landing
15
Q
What phase of a flight does sterile flight deck finish after take off
A
cruising altitude
16
Q
What document is used at brieifings
A
pre-flight briefing cards
17
Q
If not at home base, where do briefings take place?
A
on board
18
Q
What briefing do crew on reserve for long-haul flights attend?
A
any relevant flights briefing
19
Q
Allocation of operating positions and responsibilities is based on
A
experience
20
Q
When are operating positions allocated and who does this
A
Briefing , SCCM
21
Q
When are CCIs and CCLOBs reviewed
A
at briefing
22
Q
How is safety knowledge regularly checked
A
Q&A rounds at briefings
23
Q
At the Q&A rounds on safety knowledge, how many questions do CCMs have to answer
A
1 on safety procedures and 1 on first aid
24
Q
If CCM does not demonstrate sufficient safety knowledge, who is notified?
A
SCCM notifies supervisor on duty
25
What happens if CCM does not get to attend briefing
SCCM briefs them on board
26
What if there are 2 SCCMs?
the SCCM who conducted the briefing remains the SCCM
27
CCM on familiarisation flights are part of operating crew (T or F)
False
28
RCCM
restricted CCM
29
How long are you a RCCM after familiarisation flights?
12 weeks
30
What are the 5 required passenger briefings on flight
* Boarding
* Pre take-off safety briefing
* Post take-off
* Pre landing
* Post landing
31
What is the other 3 passenger briefings that occurs only if needed
Turbulence briefing / fuelling briefing / transit briefing
32
Boarding Briefing
Stowage of baggage
Use of PEDs
33
When: Pre-take off safety briefing
Conducted when all passengers seated
Commences after "cabin secure for pushback" command given to commander
34
On flights where safety demo is on screen, what do you do if screen is not working
give manual
35
What does the safety briefing include
Location of emergency exits
Proximity Escape Path Markings
No smoking
Use of PEDs
Use of seatbelts
Location and contents of safety info cards
Stowage of baggage
36
What does the safety demo show
Use of seatbelts
Use of lifejackets (how to inflate, strap on, use whistle and light)
Use of oxygen equipment
Safety card
37
What equipment is needed for a safety demo
Demo lifejacket
Demo oxygen mask
Safety card
Demo seatbelt
38
Steps of demonstrating belts
1. Hold up without blocking buckle
2. Show hold fasten
3. Show how to adjust strap
4. Show how to open buckle
39
What must you ensure when pointing out emergency exits (hands and body)
Use full hand and no fingers
Turn to face said exit (don't mix up left and right!)
40
What red emergency exit signs does each CCM point out
Show only the ones above oyu
41
How do you point out pathway markings
down and back once
42
Steps of demonstrating oxygen mask
1. Hold up to show the mask
2. Point to where masks are stowed
3. Place tube to the ceiling on the right to show how it drops
3. Pull the mask down sharply to show how to activate oxygen
4. Show how you place over mouth/nose and then secure with the strap
43
Steps of demonstrating the life jacket
1. Hold up to show life jacket
2. Put it on
3. Show how strap is clipped and adjusted
4. Show light (tap on it) and whistle (tap)
5. Pull on red strap to inflate (only once!)
6. Show inflation deflation tube by tapping at the top
44
How to demonstrate safety card
Hold it up, do not cover images with fingers, show each page
45
After take-off briefing includes (x2)
No smoking
Seatbelts - safety benefits irrespective of sign illumination
46
Before landing briefing
Restowage of baggage
Seatbelts
Table up
Backs of chairs up
No smoking
No use of PEDs
Armrests down
47
After landing briefing
No smoking
Seatbelts
48
Use of PEDs during fuelling
must be off - not even flight mode
49
Who notifies who that refuelling is about to take place
Flight crew -> SCCM
50
Where are CCMs during refuelling
allocated fueling positions
51
Do passengers need to know refuelling is taking place?
Yes - SCCM will notify pasengers on PA
52
What signs (smoking, seatbelt etc.) must be on/off when refuelling?
Smoking ON seatbelts OFF
53
Can toilets be used during refuelling
no
54
Can passengers stand and walk around when refuelling
no they must be seated with seatbelts off
55
Can passengers sleep during refuelling
no
56
What side of plane does refuelling take place
right
57
What state should doors be in
Doors should be closed and disarmed as the quickest way off will be via stairs or jetbridge
58
What if there is a PRM on board during refuelling
Flight Crew and Flight Dispatcher must be advised if a PRM (WCHC always and WCHS where no airbridge) as local restrictions may apply
59
When do seatbelts need to be put on first
before taxi
60
where do infants sit
child restraint device
cannot be in bassinet or non-approved car seat - these must be stowed like baggae
61
Securing cabin and galley for take-off and landing
- Checking everyone has seatbelts fastend
- Checking children and infants are properly secured
- Checking all baggage is stowed in overhead lockers or under seats
- Checking all tables are up
- People have nothing on lap that may hinder in case of evaucation
- checking blinds up (if broken it is acceptable if one beside is up and view to outside plane is not restricted)
- PEDs are switched off or flight mode
- Seat back in upright positions
- Armrests down
- Pathways are not obstructed
- Galley equipment (clips!!) secured
- Galley curtains open and secured in place
- Catering supplies must be stowed
- Lavatory must be set
- Check ABPs are seated at emergency exits + briefings given
- Cabin lighting and music off
- All electrical items off
- Flexible reading lights stowed
- Devices in sockets plugged out (its off anyway)
62
Can items be hung on door operating handles
During flight, cabin crew must not attach items such as jackets, rubbish bags, etc. to door operating handles. Any slight movement of this handle may trigger a ‘door warning’ indication in the flight deck
63
Can service carts be used on ground?
No excep in the Business class cabin on wide bodied, twin aisle aircraft, service carts / trolleys may be used. However, only one service cart / trolley should be used at any time, leaving a clear path to exits via the other aisle.
64
How is lavatory checked during cabin securing
- baby changing tables up
- unoccupied
- toilet seat down
- door locked
65
Passengers who, because of their condition, might hinder other passengers during an evacuation, or who might impede the crew in carrying out their duties, shall not be allocated seats in an emergency exit row (PINCODE)
Pregnant (later stages) / Parents with children / Pets
Infant
Nervous
Child
Obese
Deportee / Disability (physical, mental - blind, deaf, PRM)
Eldery or frail
66
Self help exits
Operated by passenger not crew in an emergency evacaution
67
What seats are ABPs needed in
seats a and f of emergency exit row
68
Direct Access Exits
Exits which a manned by a crew member but have passenger seats immediately at the exit (Aer Lingus has bulkheads so this is only Ryanair)
69
Passengers seated at direct access exits need to be briefed...
1. Introduce: Good Morning, My name is__________ .
2. A: Are you aware that you are seated next to an emergency Exit?
3. A: Are you willing to sit here?
4. B Before take-off and landing, please ensure that your baggage is stowed overhead, the floor area must be clear.
5. S: Should you have any questions, please ask myself or any of the crew
70
Passengers seated at self help exits
1. Introduce: Good Morning, My name is Natasha
2. A: Are you aware that you are seated next to an emergency Exit?
3. A: Are you willing to operate this exit in case od an emergency
4. B: Before take-off and landing please ensure your baggae is stowed overhead, floor area must be clear
5. P: Please familiarize yourself with the opening instruction on this placard and in your safety card. These exits are designed to be opened by passengers in case of an emergency. You would only be required to open this exit on hearing a command from the cCrew, before opening the exit check it is safe to do so.
6. S: Should you have any questions please ask myself or any of the crew
71
If there are 3 seats in a row and an adult occupies each one, can a baby or toddler sit on one of their laps
There can only be more passengers than seats if there are extra oxygen masks and aer lingus has a spare one in each row
72
What is the max that children and parents can be separated by?
1 aisle at most - no more than 1 seat row
73
"Flight" or "in-flight" refers to the period from the moment ...
doors are closed
74
Commander’s Authority under the Tokyo Convention
If the Commander of an aircraft in flight, wherever it may be, has reasonable grounds for believing that any person on board the aircraft has done, or is about to do anything that may jeopardise:
1) Safety of aircraft, passengers, on board property
2) Good order and discipline on board
Then the Commander is entitled to take all reasonable measures to
1) Protect safety of aircraft, passengers, on board property
2) Ensure good order and discipline on board
3) disembark unruly or violent persons
75
Restraining of passengers
The Commander may take all reasonable measures, including the restraint of the person involved, to enable the person to be delivered into the custody of a member of An Garda Siochana [Irish Police force] in Ireland, or to corresponding competent authorities if the aircraft lands in a country that is a party to the Tokyo Convention
76
When should commander consider restraining a passenger
* All other feasible means of placating such a passenger have been exhausted or
* If the urgency of the situation demands immediate restraint; and
* If the Commander considers that the act of restraining the passenger is not likely to cause an increase in the safety hazard.
77
Who authorizes restraining of passenger
Commander
78
What can be used to restrain passenger
Handcuffs or supplementary restraining staps in Cabin Emerency Kit
79
If passenger is so unruly and violent to the extent of restraint who needs to know
Commander needs to inform relevant authorities so they can be ready on the other side
80
Can restraint be continued after landing
Yes until relevant authorities arrive
81
After hand-over to the police, what should be done with the equipment used?
Commander should ensure that the handcuffs and other associated equipment are returned and a technical log entry made
82
How do you file info on an incident involving an unruly passenger/restraint at CCM
CCM who witnessed must write up a report as soon as possible detailing what happened, what was said, who did what, seat rows/numbers, names and address of people involved and CCM contact details
83
Can passengers provide a report on an incident of an unruly passenger?
Yes that would be great if they could act as independent witnesses and provide their names and addresses
84
Who are all the reports about the incident of an unruly passenger from CCM, Commander and potential passenger witneses given to?
Police
85
Assistance of CCM and passengers to commander in the instance of an unruly passenger
Commander may order or authorise the assistance of any other member of the crew and request or authorise the assistance of any other person on board the aircraft
86
Immunity under the Tokyo Convention
The Convention provides that in respect of actions taken in accordance with it, none of the following persons shall be liable to conviction in any criminal proceedings or in damages in any civil action.
* Commander
* CCM
* Passenger
* Owner or operator of the aircraft
87
Procedure for an assault on a CCM in-flight
1. Commander informed
2. Commander should contact the appropriate State Law Enforcement Authority to meet the aircraft and inform them that an official complaint may be made against a passenger[s] and that there may be an issue of arrest
3. CCM concerned, any witnesses and SCCM make statements to the officers of the State Law Enforcement Authorities
4. Only the CCM can proceed with charges (company will support)
5. Detailed reports must be completed and submitted to the In-flight Services Department, if not immediately, within 24 hours
6. Commander should raise an incident signal
7. If CCM concerned requires medical attention, s/he should be accompanied to a Medical Centre by another crewmember, if possible. This is important as the cabin crewmember may be suffering from trauma
88
Procedure for an assault on a CCM pre- or post- flight that is IMMINENT
- Try to remove yourself from immediate risk and if necessary seek appropriate assistance. If this is not possible, try to place a barrier between yourself and your assailant
- If, as a last resort, it is necessary to use force to defend yourself against imminent injury, restrain your action to the minimum to protect your person or the persons in your charge
89
Procedure for an assault on a CCM pre- or post- flight
1. Inform commander immediately (if unavailable inform ramp agent) asap for assistance
2. Note details of assailant and witnesses
3. Report incident to Law Enforcement Authority asap
4. If CCM requires assistance, a CCM should join in case trauma
90
When officers of the Law Enforcement Authority arrive on the scene crew and witnesses involved should
Provide all necessary information concerning the incident in order to facilitate a full investigation - what when why who where witnesses
91
When providing info on an incident to Law Enforcement Authority, what should they be careful not to do
Provide potential reasons for behaviour
92
Can infants/children sit in emergency exit rows?
No
93
What is the minimum age of an accompanying passenger to an infant
14
94
How are infants secured to accompanying passenger?
Supplementary loop belt - passenger must have their regular belt on
95
Can infants in bassients be left unaccompanied
Absolutely not
96
Where can bassinets be used
dedicated locations
97
Can infants be in bassinets when fasten seatbelts sign is on?
No - must be secured to adult with supplementary loop belt
98
Are bassients secured onto the wall or floor
wall - never floor
99
What way should a baby be facing in a bassinet for safety reasons
feet to aisle
100
What conditions require clearance for travel (12)
- Chicken pox
- Oxygen requests
- Transplant patients
- Quadraplegic
- Infectious diseases in incubation period
- Tetraplegic (inability to voluntarily move the upper and lower parts of the body)
- Passengers suffering from psychiatric illnesses
- Recent illness e.g. heart attack
- Mumps
- Asthamtic passengers
- Passengers on strechers
- Plaster cast applied in last 24 hrs
101
What forms must passengers with conditions requiring clearnace complete
Medical Information Form
102
What needs to be done by doctor on Medical Information Form
signature
103
When and who should receive the Medical Information Form
48 hours pre-departure - special assistance/medical team
104
Who needs to be informed about PRMs
Commander and CCMs of course
105
In the event that the number of PRMs forms a significant proportion of the total passenger load
In order to ensure the safety of all occupants of the aircraft, prior to departure the Commander must be satisfied that the efficiency of an emergency evacuation, should it become necessary, will not be compromised
106
What is the cap on PRMs allowed on a flight
The number of PRMs should not exceed the number of able–bodied persons capable of assisting with an evacuation
107
What 2 age groups are not considered ABPs
Kids and elderly
108
When do PRMs board relative to other passengers and why is this
Before i.e. up to 10 mins before other passengers - ensures they are seated appropriately and CCMs are aware of where they are seated
109
When are PRMs disembarked
After all other passengers
110
How are passengers with broken legs seated
Carried as a seated passenger, if the leg may be bent at the knee w/ clearance from doctor
111
UM
unaccompanied minor (under 12)
112
YP
young person (12-16)
113
adult
over 16
114
Procedure for prisonders in custody
Aer Lingus Corporate Security must approve carriage of prisoners in custody
The Commander must always be informed before departure
Normally, only one such person is accepted for travel - both the escort and the prisoner
Both should be subjected to a specific security search before departure and escorts will not be armed, however they may carry restraints
115
When should prisoners be board and dismbarked
first - last
116
Where should prisoners be seated
Near lavatory, away from emergency exits, off the aisle
117
Procedures for deportees
Commander must be notified of persons identity, outcome of any security assessment and whether or not they require escorts before departure
The Immigration Authority or the Police force of the relevant state may request the Commander to hold the travel documentation (passport/ID) of a deportee during flight and deliver them to the destination state authorities
118
When can expectant mothers fly
Wiithout medical certificate when birth is not expected for at least 4 weeks for short haul flights or 6 weeks for long haul flights
119
When seating wheelchair passengers, what should be taken into account regarding where they sit
Proximity to toilet, not in emergency exit row, by the window ideally or if in aisle or centre seat, inner seats must be empty or have their accompanying passengers with them
120
Where are wheelchairs stored?
In cargo checked
121
Is there a charge for putting a wheelchair in cargo?
No !!
122
Can a wheelchair be stored in passenger cabin
No !! In cargo only
123
Can battery driven wheelchairs be checked in cargo
Yes provided the precautions prescribed in the Dangerous Goods section of the Operations Manual are adhered to
124
Where are mobility aids other than wheelchairs stored
Overhead cabin bin
125
What support is provided to deaf/blind pasengers?
CCM assigned to them
Individual briefing on safety procedures and equipment
126
Factors to consider when briefing blind passengers
- Establish if they are familiar with aircraft type
- Offer to take them to nearest exit before they sit in case they want to familiarise themselves with it by touch
- Explain the position of the emergency exit rows and where their own seat is located in relation to their nearest exit and their alternative exit [count rows]
- Explain the layout of the aircraft i.e. number of seat rows and space in between the seats, single or dual aisle cabin, location of galleys, nearest lavatories etc
- Explain seatbelt, lifejacket, oxygen mask and bring in case they want to familiarise themselves with it by touch
- Inform the passenger of the location of the cabin crew call bell, should they require assistance during the flight and make them familiar with the controls in their seat or in the overhead PSU
- Introduce them to any other CCMs working in their area
127
Where are the safety cards in braille stored
Cabin library
128
How are deaf passengers briefed
Safety card
129
What is done if the seatbelt is too small for a passenger
Extension seatbelt
130
For what phases of the flight is it necessary that seatbelts are buckled up
Pushback taxi take off landing
131
CRDs
Child Restraint Devices
132
What are the 5 CRDs
Supplementary Loop Belt
Amsafe CARES
Crelling harness
Qualified car type safety seat
Meru travel chair
133
What are CRDs used in conjunction with
seatbelt
134
Preferred location of CRD
Window seat; as near to a floor level exit as possible
135
Number of CRDs allowed in a row at one time depends on
number of oxygen masks
136
Infant loop belt age
under 24 months
137
Car type safety seat age and weight
Approx 6 months – 48 months
9-18Kg / 20-40lbs
138
Amsafe CARES age weight height
Approx 1- 4 Years
10-20Kgs / 22-44Lbs
Max height 100cms / 40ins
139
Crelling harness requirements
Weight within placarded limits
140
Meru travel chair age, weight, height
3-11 years and up to 16
35kg
Shoulder height of 320mm-520mm
141
AmSafe CARES Harness
Crelling Harness
Full body harness used in conjunction with the aircraft seatbelt
Additional postural support for children who are able to sit upright on their own in an aircraft seat
Uses an additional belt that encircles the seatback and a shoulder harness that is secured using the aircraft seatbelt
142
In what row must AmSafe CARES Harness be used
Rows against a bulkhead
Last row
If used in others row -> seat behind must be empty
143
Whos responsibility is it to install the AmSafe CARES / Crelling Harness
Parent/legal guardian
144
When are car seats put on board
Pre-boarded and secured to the aircraft seat before the child is seated
145
Where can car seats not be used
Rows immediately forward or immediately aft of an emergency exit
146
What must the integral harness of a car seat include
Minimum of 1 inch / 2.5 cm wide
Lap, shoulder and crotch straps, to ensure the child is properly secured
147
In what way should the car seat be placed
Forward on the passenger seat
Recline the backrest of the passenger seat on which the car seat rests
148
How to secure car seat
Push firmly downward on the base of the seat [with body weight if necessary] at the same time tighten the seat belt until secure
This action involves two cabin crewmembers: One to push on the car seat while the other adjusts the seat belt to restrict the movement of the seat
149
What car seats types are accepted
* Forward Facing
* 5 point Harness
* Approved for use on board an aircraft
150
What are the 2 certifications for car seats
1) TUV German cert
2) FAA certification label
151
What 5 things can be seen on an EU CE marking
1) Upper code confirms the seat is approved to the current EU Child Safety Standard (e.g. ECE R44/04)
2) The seats weight group (e.g. 0 - 13 kg)
3) Y - indicating the seat has a 5-point harness with crotch strap
4) E1 - confirms seat is EU approved
5) The seats approval number (starting with 03 or 03)
152
What statement should be on a car seat
approved for use on aircraft
153
Meru Travel Chair is for what kind of passenger
Children with physical disability
154
Where in the aircraft are meru travel chairs stored
overhead locker
155
Where is meru travel chair allowed?
Last row or seat behind is empty
156
Who places child in meru travel chair
parent or guardian
157
What briefing is provided to parents regarding meru travel chair
* If the guardian wishes to remove the child during the flight when the seatbelt sign is off, the chair must remain fitted to the seat. In the event of unexpected turbulence the child can then be re-secured.
* In the event of an emergency, release the clips of the four point harness, unfasten the aircraft seatbelt and remove the child.
158
Meru travel chair emergency release steps
1. undo foot buckles
2. undo buckles and crotch strap
3. Undo aircraft seatbelt
159
What is the exception to the rule that no more than one car safety seat / CARES harness/ Meru Travel chair shall be permitted in any one row segment
More than one child is travelling as part of a family or group on a wide bodied twin aisle aircraft. In this case, two children may be accommodated in car safety seats in the middle two seats of a centre quad, provided the children are accompanied by a responsible person sitting next to each of them
160
Who grants exceptions regarding child safety seating
Permission shall be granted through Flight Operations in consultation with the IAA
161
Where an adult is travelling alone with two infants...
... one child must occupy the same seat as the adult and be secured by means of an infant seat belt. The second infant must be accommodated in a car safety seat, which is located at the window seat next to the responsible adult.
162
Cabin crew seating
1) Feet together firmly on ground
2) Feet slightly behind knees
3) Hands under thighs facing up or on lap
4) Head in neutral position
5) Sit well into seat with back straight
163
What is each cabin crew seat fitted with
Lap strap and harness
164
30 second silent review aim
mentally prepare CCMs for any eventualities
165
OLD ABC
Operation of exits
Location of emergency equipment
Drills
ABPs and PRMs
Brace position
Commands
166
ALERT
Aircraft type
Location
Equipment
Responsibility
Threat
167
Do all emergency situations require evacuations
Absolutely not
168
How are emergency procedures structured
SOS
Survive the event
get Outside (if necessary)
Sruvive the "after event"
169
What is an emergency landing
Forced landing on ground
170
Ditching
Forced landing on water
171
Planned emergency
There is time so commander will inform commander of NITS
172
NITS
Nature
Intention of commander
Time available to crew
Special instructions
173
When are unplanned emergencies most likely to occur
Take off or landing
174
Evacuation
Getting everyone off plane asap
175
Rapid disembarkation
Aircraft is on ground with either the steps or jetway in position and the commander requires a fast disembarkation
176
Possible reasons for disembarkation
Security alert
Smoke in the cabin/threat of fire
177
Rejected take-off
Unexpected stop on the runway during the take-off roll. This is controlled from the flight deck and may be as a result of
* An order from Air Traffic Control
* A blockage on the active runway
* A technical problem
178
Rejected landing / go-around
Flight crew make a decision not to continue an approach, or not to continue a landing, and follows procedures to conduct another approach or to divert to another airport
179
Possibele reasons for rejected landing / go-around
- Weather
- Direction from ATC
- A blockage on the runway
- An unstable approach
180
Pilot incapacitation
Pilot becomes ill or incapacitated
181
Decompression
Passengers will be exposed to a lowering of cabin pressure - fast or slow
182
Normal landing
The Commander will brief the SCCM for a NORMAL landing if he judges that there is a low risk of an evacuation being required after landing
No need to brief passengers
183
What does commander do if emergency landing is about to occur
The Commander will brief the crew for an EMERGENCY landing if he judges that there is significant risk to the aircraft and its occupants
184
What does an SCCM do if emergency landing is about to occur
The SCCM must ensure that passengers are briefed as appropriate and that the cabin is prepared for an emergency landing and a potential evacuation.
185
When commander tells SCCM NITS, what do they do?
Repeat it - tell crew - crew repeats it
186
ICAO definition of ABP
Passengers selected by crewmembers to assist in managing emergency situations if and as required
187
Selection of ABP
Positioning airline crewmembers
Firemen
Members of a police force etc.
Persons travelling alone, without friends or relatives are more likely to be available to assist
188
How will ABPs help in an emergency
* Operating exits
* Crowd control; stopping passengers from leaving the aircraft until exits are useable, directing passengers to exits, guiding passengers away from an exit after evacuation
* Assisting other passengers e.g. PRMs
189
How many ABPs should be briefed in an emergency
2 per emergency exit door
190
3 questions to ask ABPs in an emergency landing before briefing
* Do you speak English?
* Are you travelling alone?
* Are you willing to help me?
191
What to brief ABPs on in an emergency landing
* Cabin crew seat belt / harness operation
* Assessment of outside conditions – identify if exit is usable/unusable [in a ditching this will be determined by water level]
* Door operation
* Manual inflation of slide
* Use of dedicated assist space
* Instruction to passengers descending an escape slide
* Assisting passengers from the slide once outside
* Operation of slide rafts / flotation devices in the event of a planned ditching, including disconnection of slide/slideraft if required and how to cut mooring line
192
The "when" of a briefing of an ABP in an emergency landing
* Only if cabin crewmember is incapacitated
* Only if the Commander gives a command to evacuate
* When the aircraft has come to a complete stop and the engines shut down
* Only if conditions outside are safe
193
The "how" of a briefing of an ABP in emergency landing
* Importance of holding on to airframe assist handle
* Location of door operating handle
* Importance of releasing the door handle
* Door power assist
* Procedure for opening over wing “self help” exits [as relevant]
* Procedure in the event of a ditching
194
The "what" of a briefing of an ABP in emergency landing
* Door will open automatically
* Slide will inflate
* Check slide has inflated and is safe to use
* What to do if it doesn’t
195
Brace position
a position adopted by passengers and cabin crew to protect the human body during possible impact in an emergency landing, in order to reduce flailing and to reduce the secondary impact, which may cause injury
196
Brace position for passengers
Heads down
197
Brace position for crew
Emergency position
198
Emergency position for pregant women
Place clothes under bump
199
Emergnecy position for crew in FWD position
Chin placed firmly on breast bone
200
Emergency position for crew in AFT position
Back of the head placed firmly against headrest of crew seat
201
Positive panic
Passengers shouting, screaming and rushing about, making control of the situation almost impossible
202
Negative panic
Passengers take little or no action to save themselves, sitting dazed or quietly retrieving their belongings
203
Time limit for evacuating all aircraft types is
90 seconds
204
Dried up exit
usable exit through which no passengers are exiting
205
What should CCM do if an exit becomes unusable
Physically block it and direct passengers elswehere
206
Exit bypass / redirection
Sending passengers from a usable or non-useable exit to an adjacent useable exit
207
What to do when evacuation complete
Direct passengers away from aircraft
Check lavatories, flight deck and cabin
Take necessary emergency equipment if possible and needed
First aid if needed
Head count passengers and crew
208
Additional crowd control measures when evacuation cpmplete but you are ditching
Instruct passengers not to inflate their life jackets until they have exited the aircraft.
Group passengers - have them link together in a circle facing inward (ideally 1 CCM per group)
Infants and flotation cots should be in middle of circle
209
What command will the commander use to initiate evacuation
“Attention. Attention. This is the Captain speaking. Using all available exits, evacuate the aircraft…evacuate the aircraft."
210
What do CCM say if slide is not yet inflated at door
“Stand back… stand back… slide inflating”
211
What do CCM say when emergency exit ready for evacuation
“Open seat belts… leave everything… this way… this way”
212
What do CCM say as an instruction to use slide
“Fold your arms…jump…jump”
213
What do CCM say if emergency exit becomes unusable
“Go Back”
“Go forward”
“Go across”
“No exit”
214
What do CCM say to speed up passengers
“Move faster…keep moving…hurry…hurry”
215
Instructions to encourage passengers to jump into the water during an emergency evacuation, following a TIME AVAILABLE ditching at an exit where the flotation device / slideraft has been detached from the aircraft.
“Inflate lifejacket… jump…jump”
“Inflate lifejacket…walk in…. keep low... move to the end of the raft.”
216
Command to be used by CCM when no time available ditching
“Open seat belts …grab life jackets… this way…this way”
217
PRMs in a planned emergency
ABP briefed - they should go behind them on slide
218
If situation becomes extreme and PRMs are still on board
CCM must evacuate themselves and advise the emergency services of the following information:
* The number of PRM’s still on board
* Their location in the cabin
219
UMs in an emergency landing
CCM brief an adult ABP to stay with them until outside the aircraft - then pass them on to a CCM
220
Recommended evacuation hand signal
* Arm will be extended from their body at eye level and held horizontally with their hand upraised
* A beckoning arm motion will be made and angled backward
221
Recommended stop hand signal
* Recommend evacuation in progress be halted.
* Stop aircraft movement or other activity in progress
* Arms in front of their head, crossed at their wrists
222
Emergency contained hand signal
* No outside evidence of dangerous conditions or “all-clear”
* Their arms will be extended outwards and downwards at 45°
* They will be moved simultaneously inwards below the waistline until their wrists are crossed, then returned to the starting position
223
What command will a pilot use if pilot incapacitated
“No.1 to the flight deck immediately”
224
What does SCCM do if they hear “No.1 to the flight deck immediately” before entering flight deck
Use interphone to contact flight crew and inform CCMs
225
Pilot Incapacitation Drill in flight deck
- Pull the pilots seat rearward, as far as possible
- Pull the pilots feet and legs away from the pedals
- Pull the incapacitated pilot off the controls and back into the seat
- Ensure the pilots arms are crossed and placed under the harness straps
- Tighten and lock the harness
- Administer First Aid, open the airway and put the pilot on oxygen
- Any prolonged First Aid should where possible be administered outside the flight deck
- PA for a medical doctor / consult Medlink where available
- If Required Assist operating pilot with checklist
226
Where is the nearest source of oxygen in flight deck
Quick-donning oxygen mask beside the pilot’s seat
227
Why are cabin oxygen bottles better than oxygen in flight deck
Transparent masks, allowing visual inspection of the casualty’s condition. The portable bottles supply a continuous flow of oxygen.
228
If pilot requires prolonged first aid where should this take place
outside flight deck
229
If pilot incapacitated needs to be removed from flight deck and will be visible to passengers what should be done
PA should be done
230
What might a CCM have to do if pilot incapacitated?
Remain in the flight deck for descent and approach to assist with reading checklists
231
What CCM should be picked to stay in the flight deck if pilot incapacitiated
Supernumery CCM
A positioning CCM or flight crew member
Any other CCM but SCCM
232
At what altitude do oxygen masks drop
14000
233
If cabin exceeds 10000 what will passengers experience
hypoxia
234
Signs of rapid decompression
* Loud bang in the cabin
* Strong rush of air
* Air becomes cold and thin
* Need to breathe rapidly
* Formation of mist in the cabin [do not confuse with smoke]
* Sudden drop in cabin temperature
* Loose items [papers, bags etc] being sucked out in the direction of the opening
* Masks in the cabin drop down oxygen system deploy
* Sudden boiling of liquids in hot beverage containers and water boilers [risk of scalding]
235
Emergency descent
Aircraft is controlled into a very steep descent.
236
PA from flight deck during decompression
“Attention, Attention, get on oxygen, get on oxygen”
237
WHat should CCM do if they dont hear from flight deck via interpone during emergency descent
Gain access to flight deck and put them on oxygen
238
What is the procedure for when aircraft levels out and conditions permit
- Commander make a PA advising passengers it is safe to remove oxygen masks
- CCM should transfer to portable oxygen (set at LO)
- Open oxygen compartment doors that have failed to open using the MRT (Manual Release Tool)
- Ensure oxygen masks are fitted to unconscious passengers and infants
- First aid if needed
- SCCM should contact flight deck to brief the commander on the conditions in the cabin
- Check for fire
- Check lavatories, galleys etc for unconscious crew and passengers
239
Announcement from commander once emergency descent complete
“Ladies and Gentlemen, there has been a loss of air pressure within the cabin. The aircraft has descended to an altitude where pressurization is not required. Normal conditions will return shortly and you may now remove your oxygen masks and breathe normally. There is no cause for alarm”
240
ACP
Area Call Panel
241
Red ACP
CCM being called on interphone
242
Blue ACP
Customer asking for something
243
What must you say when you answer phone
Name + Door
244
AIP
Attendant Indication Panel
245
Steady Green AIP
Normal communication
246
Flashing Red AIP
Something wrong
247
FWD AIP
Pilot
248
AFT AIP
CCM
249
What command is said once doors closed
cabin crew prepare for departure and cross checks
250
What is the rule for arming door
Pin - Lever - Pin
251
Arming door
Attaching bustle i.e. activating slide so it would automatically blow up if door opened
252
Cross checking
CCMs on each side of plane check one another doors are armed
253
Sterile cabin
arming doors
254
What command is given when engines are turned off
Cabin crew prepare doors for arrival and cross check
255
Steady amber ACP
Lavatory assitance
256
Flashing amber ACP
Smoking
257
Cabin Passenger Service Unit (PSU)
o Return to seat sign (RTS)
o No PED sign
o No smoking (NS) sign)
o Fasten seat belt (FSB) sign
o Low chine when illuminate or extinguish
258
Lavatory Service Unit (LSU)
o Return to seat sign installd in toilets
o Low chime when illuminate or extinguish
259
The ___ the altitude the ___ typical Time of Useful Consciousness (TUC)
higher, lower
260
What must you check on boarding cards?
Date + Destination
261
It is illegal to come on board intoxicated (T or F)
True
262
What prohibits passengers from drinking their own alcohol on board Aer Lingus flights, policy or law?
Policy
263
How do passengers know how much luggage, in terms of weight, can be placed in designated wardrobe storage areas?
Theres a placard inside them
264
What is the purpose of the bar underneath seats?
Prevent bags flying forward
265
Why do bags have to fit neatly underneath sit in front of you?
So person in front would be able to grab lifejacket in an emergency
266
When are passengers briefed at self-help exits briefed?
As soon as row is full, before safety demo
267
What do you do if you have briefed 2 passengers in an emergency exit row, and later a 3rd passenger pops in during crusiing?
Brief them
268
Where are deportees seated?
last row
269
Where are floor level exits
The 4 exits manned by CCMs
Self-help exits have a lip so they are not floor level
270
Are booster seats allowed
No
271
All CRDs can be used in the last row except for ...
car seats - seat needs to tilt back
272
What company offers assistance with passengers with disabilities in all Irish airports
OCS
273
What kind of services does OCS provide
Wheelchairs, aisle chairs, aircraft transfer assistance chairs, buggies (WCHS), ambu-lifts (used when no jet bridge)
274
Hard stand
Steps up to aircraft
275
Contents of Part (A) Cabin Booklet
Part A cabin
Braile cards
CCIs
Disruptive passengers
Smoking violations
276
Examples of hidden / invisible disabilities
ADHD, fibromyalgia, learning disabilities, dyselexia, crohn's disease, arthritis, MS, psychiatric disorders, TBI, epilepsy, diabetes, chronic fatigue syndrome, cystic fibrosis, tourette's
277
Minimum age to sit in emergency exit row
14
278
If someone had a plaster cast applied within the last 24 hours of a flight what do they need
Medical clearance
279
Alternative acronym for UM
UC
280
What can escorts with prisoners bring and what can they not
No arms but can bring restraints
281
To what can restraints escorts have for prisoners be attached to?
Can be attached to escort but cannot be attached to aircraft
282
Guide vs assistance dogs
Guide = specifically for visual disability
Assistance = for various disabilities
283
Yellow assistance dog
visual impairment
284
Red assistance dog
autism
285
Blue assistance dog
hearing impairment
286
How many assistance dogs are allowed on an A320 in total and why?
4 - cannot outnumber they number of floor level exits
287
When are assistance dogs boarded
before other passengers
288
How often do the following areas need to be surveyed
- Cabin
- Lavatory
Cabin = 15-20 mins
Lavatory = 20-30 mins (30 for Aer Lingus)
289
Procedure for checking lavatory
- Check smoke detector
- Check flushing motor is not runnning continuously
- Flap of waste bin is closed (e.g. in case cig butt is in, avoid entry of oxygen, fire contained )
- No water leaks
- Lavatory stocked
- No passenger in for too long
290
When can you return to a plane after an emergnecy landing?
2 hours
291
PA to upgrade a rapid disembarkation
Attention, attention, this is the Captain, Cabin Crew Re-Arm Doors and Evacuate the Aircraft, use all available exits
292
Command in a no time available ditching
Open seatbelts, grab lifejackets, this way, this way
293
PA by Captain in no time available emergency
emergency, emergency, heads down, heads down
294
Survive of "SOS"
Hand baggage, seatbelts, seatbacks, table-tops, no smoking, keep flight deck updated, “heads down, stay down"
295
Outside of "SOS"
Remain in seats and await commands; evacuate if needed; point out exits; leave everything
296
Survie the after event of "SOS"
Away from aircraft; don’t return; stay together; life jackets – warm clothing; life rates, FAK, survival kits
297
Who makes the PA for a rejected landing
SCCM
298
How many blind passengers can be seated in 1 row
1 usually
