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CCTO > Module 2 + 3: Communications + PAX Handling > Flashcards

Module 2 + 3: Communications + PAX Handling Flashcards

1
Q

Common language

A

English

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2
Q

Who relays info between flight and cabin crew

A

SCCM

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3
Q

When should a regular CCM contact flight crew

A

If situation immediately catastrophic

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4
Q

Locked flight deck

A

All CCM’s should pause before speaking to flight crew upon entering

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5
Q

Pre-flight cabin and flight crew interaction

A

Separate briefings but should introduce

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6
Q

Flight crew should let SCCM know at the start of the flight if

A

Relief pilot is present or if any training is taking place

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7
Q

SCCM will let pilot know at the start of the flight if

A

Any training is taking place, any passengers require special assistance or there are unsual passenger profiles

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8
Q

Who advises who that cabin is ready for boarding

A

SCCM lets flight deck know

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9
Q

How often does SCCM check in with flight deck

A

every 30 minutes

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10
Q

What should commander do if we are going to arrive early

A

Let SCCM know so crew can prepare cabin for landing and finish in-flight services

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11
Q

How do cabin crew ask for permission to leave cabin

A

commander

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12
Q

What phases of flight does sterile flight deck apply

A

taxi take-off approach landing

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13
Q

What command indicates sterile flight deck starts

A

cabin secure for pushback

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14
Q

How long (minutes) does sterile flight deck apply

A

Approx 20mins at takeoff and 20mins at landing

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15
Q

What phase of a flight does sterile flight deck finish after take off

A

cruising altitude

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16
Q

What document is used at brieifings

A

pre-flight briefing cards

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17
Q

If not at home base, where do briefings take place?

A

on board

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18
Q

What briefing do crew on reserve for long-haul flights attend?

A

any relevant flights briefing

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19
Q

Allocation of operating positions and responsibilities is based on

A

experience

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20
Q

When are operating positions allocated and who does this

A

Briefing , SCCM

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21
Q

When are CCIs and CCLOBs reviewed

A

at briefing

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22
Q

How is safety knowledge regularly checked

A

Q&A rounds at briefings

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23
Q

At the Q&A rounds on safety knowledge, how many questions do CCMs have to answer

A

1 on safety procedures and 1 on first aid

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24
Q

If CCM does not demonstrate sufficient safety knowledge, who is notified?

A

SCCM notifies supervisor on duty

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25
Q

What happens if CCM does not get to attend briefing

A

SCCM briefs them on board

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26
Q

What if there are 2 SCCMs?

A

the SCCM who conducted the briefing remains the SCCM

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27
Q

CCM on familiarisation flights are part of operating crew (T or F)

A

False

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28
Q

RCCM

A

restricted CCM

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29
Q

How long are you a RCCM after familiarisation flights?

A

12 weeks

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30
Q

What are the 5 required passenger briefings on flight

A
  • Boarding
  • Pre take-off safety briefing
  • Post take-off
  • Pre landing
  • Post landing
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31
Q

What is the other 3 passenger briefings that occurs only if needed

A

Turbulence briefing / fuelling briefing / transit briefing

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32
Q

Boarding Briefing

A

Stowage of baggage
Use of PEDs

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33
Q

When: Pre-take off safety briefing

A

Conducted when all passengers seated
Commences after “cabin secure for pushback” command given to commander

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34
Q

On flights where safety demo is on screen, what do you do if screen is not working

A

give manual

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35
Q

What does the safety briefing include

A

Location of emergency exits
Proximity Escape Path Markings
No smoking
Use of PEDs
Use of seatbelts
Location and contents of safety info cards
Stowage of baggage

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36
Q

What does the safety demo show

A

Use of seatbelts
Use of lifejackets (how to inflate, strap on, use whistle and light)
Use of oxygen equipment
Safety card

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37
Q

What equipment is needed for a safety demo

A

Demo lifejacket
Demo oxygen mask
Safety card
Demo seatbelt

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38
Q

Steps of demonstrating belts

A
  1. Hold up without blocking buckle
  2. Show hold fasten
  3. Show how to adjust strap
  4. Show how to open buckle
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39
Q

What must you ensure when pointing out emergency exits (hands and body)

A

Use full hand and no fingers
Turn to face said exit (don’t mix up left and right!)

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40
Q

What red emergency exit signs does each CCM point out

A

Show only the ones above oyu

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41
Q

How do you point out pathway markings

A

down and back once

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42
Q

Steps of demonstrating oxygen mask

A
  1. Hold up to show the mask
  2. Point to where masks are stowed
  3. Place tube to the ceiling on the right to show how it drops
  4. Pull the mask down sharply to show how to activate oxygen
  5. Show how you place over mouth/nose and then secure with the strap
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43
Q

Steps of demonstrating the life jacket

A
  1. Hold up to show life jacket
  2. Put it on
  3. Show how strap is clipped and adjusted
  4. Show light (tap on it) and whistle (tap)
  5. Pull on red strap to inflate (only once!)
  6. Show inflation deflation tube by tapping at the top
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44
Q

How to demonstrate safety card

A

Hold it up, do not cover images with fingers, show each page

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45
Q

After take-off briefing includes (x2)

A

No smoking
Seatbelts - safety benefits irrespective of sign illumination

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46
Q

Before landing briefing

A

Restowage of baggage
Seatbelts
Table up
Backs of chairs up
No smoking
No use of PEDs
Armrests down

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47
Q

After landing briefing

A

No smoking
Seatbelts

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48
Q

Use of PEDs during fuelling

A

must be off - not even flight mode

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49
Q

Who notifies who that refuelling is about to take place

A

Flight crew -> SCCM

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50
Q

Where are CCMs during refuelling

A

allocated fueling positions

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51
Q

Do passengers need to know refuelling is taking place?

A

Yes - SCCM will notify pasengers on PA

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52
Q

What signs (smoking, seatbelt etc.) must be on/off when refuelling?

A

Smoking ON seatbelts OFF

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53
Q

Can toilets be used during refuelling

A

no

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54
Q

Can passengers stand and walk around when refuelling

A

no they must be seated with seatbelts off

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55
Q

Can passengers sleep during refuelling

A

no

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56
Q

What side of plane does refuelling take place

A

right

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57
Q

What state should doors be in

A

Doors should be closed and disarmed as the quickest way off will be via stairs or jetbridge

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58
Q

What if there is a PRM on board during refuelling

A

Flight Crew and Flight Dispatcher must be advised if a PRM (WCHC always and WCHS where no airbridge) as local restrictions may apply

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59
Q

When do seatbelts need to be put on first

A

before taxi

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60
Q

where do infants sit

A

child restraint device

cannot be in bassinet or non-approved car seat - these must be stowed like baggae

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61
Q

Securing cabin and galley for take-off and landing

A
  • Checking everyone has seatbelts fastend
  • Checking children and infants are properly secured
  • Checking all baggage is stowed in overhead lockers or under seats
  • Checking all tables are up
  • People have nothing on lap that may hinder in case of evaucation
  • checking blinds up (if broken it is acceptable if one beside is up and view to outside plane is not restricted)
  • PEDs are switched off or flight mode
  • Seat back in upright positions
  • Armrests down
  • Pathways are not obstructed
  • Galley equipment (clips!!) secured
  • Galley curtains open and secured in place
  • Catering supplies must be stowed
  • Lavatory must be set
  • Check ABPs are seated at emergency exits + briefings given
  • Cabin lighting and music off
  • All electrical items off
  • Flexible reading lights stowed
  • Devices in sockets plugged out (its off anyway)
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62
Q

Can items be hung on door operating handles

A

During flight, cabin crew must not attach items such as jackets, rubbish bags, etc. to door operating handles. Any slight movement of this handle may trigger a ‘door warning’ indication in the flight deck

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63
Q

Can service carts be used on ground?

A

No excep in the Business class cabin on wide bodied, twin aisle aircraft, service carts / trolleys may be used. However, only one service cart / trolley should be used at any time, leaving a clear path to exits via the other aisle.

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64
Q

How is lavatory checked during cabin securing

A
  • baby changing tables up
  • unoccupied
  • toilet seat down
  • door locked
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65
Q

Passengers who, because of their condition, might hinder other passengers during an evacuation, or who might impede the crew in carrying out their duties, shall not be allocated seats in an emergency exit row (PINCODE)

A

Pregnant (later stages) / Parents with children / Pets
Infant
Nervous
Child
Obese
Deportee / Disability (physical, mental - blind, deaf, PRM)
Eldery or frail

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66
Q

Self help exits

A

Operated by passenger not crew in an emergency evacaution

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67
Q

What seats are ABPs needed in

A

seats a and f of emergency exit row

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68
Q

Direct Access Exits

A

Exits which a manned by a crew member but have passenger seats immediately at the exit (Aer Lingus has bulkheads so this is only Ryanair)

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69
Q

Passengers seated at direct access exits need to be briefed…

A
  1. Introduce: Good Morning, My name is__________ .
  2. A: Are you aware that you are seated next to an emergency Exit?
  3. A: Are you willing to sit here?
  4. B Before take-off and landing, please ensure that your baggage is stowed overhead, the floor area must be clear.
  5. S: Should you have any questions, please ask myself or any of the crew
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70
Q

Passengers seated at self help exits

A
  1. Introduce: Good Morning, My name is Natasha
  2. A: Are you aware that you are seated next to an emergency Exit?
  3. A: Are you willing to operate this exit in case od an emergency
  4. B: Before take-off and landing please ensure your baggae is stowed overhead, floor area must be clear
  5. P: Please familiarize yourself with the opening instruction on this placard and in your safety card. These exits are designed to be opened by passengers in case of an emergency. You would only be required to open this exit on hearing a command from the cCrew, before opening the exit check it is safe to do so.
  6. S: Should you have any questions please ask myself or any of the crew
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71
Q

If there are 3 seats in a row and an adult occupies each one, can a baby or toddler sit on one of their laps

A

There can only be more passengers than seats if there are extra oxygen masks and aer lingus has a spare one in each row

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72
Q

What is the max that children and parents can be separated by?

A

1 aisle at most - no more than 1 seat row

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73
Q

“Flight” or “in-flight” refers to the period from the moment …

A

doors are closed

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74
Q

Commander’s Authority under the Tokyo Convention

A

If the Commander of an aircraft in flight, wherever it may be, has reasonable grounds for believing that any person on board the aircraft has done, or is about to do anything that may jeopardise:

1) Safety of aircraft, passengers, on board property
2) Good order and discipline on board

Then the Commander is entitled to take all reasonable measures to

1) Protect safety of aircraft, passengers, on board property
2) Ensure good order and discipline on board
3) disembark unruly or violent persons

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75
Q

Restraining of passengers

A

The Commander may take all reasonable measures, including the restraint of the person involved, to enable the person to be delivered into the custody of a member of An Garda Siochana [Irish Police force] in Ireland, or to corresponding competent authorities if the aircraft lands in a country that is a party to the Tokyo Convention

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76
Q

When should commander consider restraining a passenger

A
  • All other feasible means of placating such a passenger have been exhausted or
  • If the urgency of the situation demands immediate restraint; and
  • If the Commander considers that the act of restraining the passenger is not likely to cause an increase in the safety hazard.
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77
Q

Who authorizes restraining of passenger

A

Commander

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78
Q

What can be used to restrain passenger

A

Handcuffs or supplementary restraining staps in Cabin Emerency Kit

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79
Q

If passenger is so unruly and violent to the extent of restraint who needs to know

A

Commander needs to inform relevant authorities so they can be ready on the other side

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80
Q

Can restraint be continued after landing

A

Yes until relevant authorities arrive

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81
Q

After hand-over to the police, what should be done with the equipment used?

A

Commander should ensure that the handcuffs and other associated equipment are returned and a technical log entry made

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82
Q

How do you file info on an incident involving an unruly passenger/restraint at CCM

A

CCM who witnessed must write up a report as soon as possible detailing what happened, what was said, who did what, seat rows/numbers, names and address of people involved and CCM contact details

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83
Q

Can passengers provide a report on an incident of an unruly passenger?

A

Yes that would be great if they could act as independent witnesses and provide their names and addresses

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84
Q

Who are all the reports about the incident of an unruly passenger from CCM, Commander and potential passenger witneses given to?

A

Police

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85
Q

Assistance of CCM and passengers to commander in the instance of an unruly passenger

A

Commander may order or authorise the assistance of any other member of the crew and request or authorise the assistance of any other person on board the aircraft

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86
Q

Immunity under the Tokyo Convention

A

The Convention provides that in respect of actions taken in accordance with it, none of the following persons shall be liable to conviction in any criminal proceedings or in damages in any civil action.
* Commander
* CCM
* Passenger
* Owner or operator of the aircraft

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87
Q

Procedure for an assault on a CCM in-flight

A
  1. Commander informed
  2. Commander should contact the appropriate State Law Enforcement Authority to meet the aircraft and inform them that an official complaint may be made against a passenger[s] and that there may be an issue of arrest
  3. CCM concerned, any witnesses and SCCM make statements to the officers of the State Law Enforcement Authorities
  4. Only the CCM can proceed with charges (company will support)
  5. Detailed reports must be completed and submitted to the In-flight Services Department, if not immediately, within 24 hours
  6. Commander should raise an incident signal
  7. If CCM concerned requires medical attention, s/he should be accompanied to a Medical Centre by another crewmember, if possible. This is important as the cabin crewmember may be suffering from trauma
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88
Q

Procedure for an assault on a CCM pre- or post- flight that is IMMINENT

A
  • Try to remove yourself from immediate risk and if necessary seek appropriate assistance. If this is not possible, try to place a barrier between yourself and your assailant
  • If, as a last resort, it is necessary to use force to defend yourself against imminent injury, restrain your action to the minimum to protect your person or the persons in your charge
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89
Q

Procedure for an assault on a CCM pre- or post- flight

A
  1. Inform commander immediately (if unavailable inform ramp agent) asap for assistance
  2. Note details of assailant and witnesses
  3. Report incident to Law Enforcement Authority asap
  4. If CCM requires assistance, a CCM should join in case trauma
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90
Q

When officers of the Law Enforcement Authority arrive on the scene crew and witnesses involved should

A

Provide all necessary information concerning the incident in order to facilitate a full investigation - what when why who where witnesses

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91
Q

When providing info on an incident to Law Enforcement Authority, what should they be careful not to do

A

Provide potential reasons for behaviour

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92
Q

Can infants/children sit in emergency exit rows?

A

No

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93
Q

What is the minimum age of an accompanying passenger to an infant

A

14

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94
Q

How are infants secured to accompanying passenger?

A

Supplementary loop belt - passenger must have their regular belt on

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95
Q

Can infants in bassients be left unaccompanied

A

Absolutely not

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96
Q

Where can bassinets be used

A

dedicated locations

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97
Q

Can infants be in bassinets when fasten seatbelts sign is on?

A

No - must be secured to adult with supplementary loop belt

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98
Q

Are bassients secured onto the wall or floor

A

wall - never floor

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99
Q

What way should a baby be facing in a bassinet for safety reasons

A

feet to aisle

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100
Q

What conditions require clearance for travel (12)

A
  • Chicken pox
  • Oxygen requests
  • Transplant patients
  • Quadraplegic
  • Infectious diseases in incubation period
  • Tetraplegic (inability to voluntarily move the upper and lower parts of the body)
  • Passengers suffering from psychiatric illnesses
  • Recent illness e.g. heart attack
  • Mumps
  • Asthamtic passengers
  • Passengers on strechers
  • Plaster cast applied in last 24 hrs
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101
Q

What forms must passengers with conditions requiring clearnace complete

A

Medical Information Form

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102
Q

What needs to be done by doctor on Medical Information Form

A

signature

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103
Q

When and who should receive the Medical Information Form

A

48 hours pre-departure - special assistance/medical team

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104
Q

Who needs to be informed about PRMs

A

Commander and CCMs of course

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105
Q

In the event that the number of PRMs forms a significant proportion of the total passenger load

A

In order to ensure the safety of all occupants of the aircraft, prior to departure the Commander must be satisfied that the efficiency of an emergency evacuation, should it become necessary, will not be compromised

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106
Q

What is the cap on PRMs allowed on a flight

A

The number of PRMs should not exceed the number of able–bodied persons capable of assisting with an evacuation

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107
Q

What 2 age groups are not considered ABPs

A

Kids and elderly

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108
Q

When do PRMs board relative to other passengers and why is this

A

Before i.e. up to 10 mins before other passengers - ensures they are seated appropriately and CCMs are aware of where they are seated

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109
Q

When are PRMs disembarked

A

After all other passengers

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110
Q

How are passengers with broken legs seated

A

Carried as a seated passenger, if the leg may be bent at the knee w/ clearance from doctor

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111
Q

UM

A

unaccompanied minor (under 12)

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112
Q

YP

A

young person (12-16)

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113
Q

adult

A

over 16

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114
Q

Procedure for prisonders in custody

A

Aer Lingus Corporate Security must approve carriage of prisoners in custody

The Commander must always be informed before departure

Normally, only one such person is accepted for travel - both the escort and the prisoner

Both should be subjected to a specific security search before departure and escorts will not be armed, however they may carry restraints

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115
Q

When should prisoners be board and dismbarked

A

first - last

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116
Q

Where should prisoners be seated

A

Near lavatory, away from emergency exits, off the aisle

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117
Q

Procedures for deportees

A

Commander must be notified of persons identity, outcome of any security assessment and whether or not they require escorts before departure

The Immigration Authority or the Police force of the relevant state may request the Commander to hold the travel documentation (passport/ID) of a deportee during flight and deliver them to the destination state authorities

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118
Q

When can expectant mothers fly

A

Wiithout medical certificate when birth is not expected for at least 4 weeks for short haul flights or 6 weeks for long haul flights

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119
Q

When seating wheelchair passengers, what should be taken into account regarding where they sit

A

Proximity to toilet, not in emergency exit row, by the window ideally or if in aisle or centre seat, inner seats must be empty or have their accompanying passengers with them

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120
Q

Where are wheelchairs stored?

A

In cargo checked

121
Q

Is there a charge for putting a wheelchair in cargo?

A

No !!

122
Q

Can a wheelchair be stored in passenger cabin

A

No !! In cargo only

123
Q

Can battery driven wheelchairs be checked in cargo

A

Yes provided the precautions prescribed in the Dangerous Goods section of the Operations Manual are adhered to

124
Q

Where are mobility aids other than wheelchairs stored

A

Overhead cabin bin

125
Q

What support is provided to deaf/blind pasengers?

A

CCM assigned to them
Individual briefing on safety procedures and equipment

126
Q

Factors to consider when briefing blind passengers

A
  • Establish if they are familiar with aircraft type
  • Offer to take them to nearest exit before they sit in case they want to familiarise themselves with it by touch
  • Explain the position of the emergency exit rows and where their own seat is located in relation to their nearest exit and their alternative exit [count rows]
  • Explain the layout of the aircraft i.e. number of seat rows and space in between the seats, single or dual aisle cabin, location of galleys, nearest lavatories etc
  • Explain seatbelt, lifejacket, oxygen mask and bring in case they want to familiarise themselves with it by touch
  • Inform the passenger of the location of the cabin crew call bell, should they require assistance during the flight and make them familiar with the controls in their seat or in the overhead PSU
  • Introduce them to any other CCMs working in their area
127
Q

Where are the safety cards in braille stored

A

Cabin library

128
Q

How are deaf passengers briefed

A

Safety card

129
Q

What is done if the seatbelt is too small for a passenger

A

Extension seatbelt

130
Q

For what phases of the flight is it necessary that seatbelts are buckled up

A

Pushback taxi take off landing

131
Q

CRDs

A

Child Restraint Devices

132
Q

What are the 5 CRDs

A

Supplementary Loop Belt
Amsafe CARES
Crelling harness
Qualified car type safety seat
Meru travel chair

133
Q

What are CRDs used in conjunction with

A

seatbelt

134
Q

Preferred location of CRD

A

Window seat; as near to a floor level exit as possible

135
Q

Number of CRDs allowed in a row at one time depends on

A

number of oxygen masks

136
Q

Infant loop belt age

A

under 24 months

137
Q

Car type safety seat age and weight

A

Approx 6 months – 48 months

9-18Kg / 20-40lbs

138
Q

Amsafe CARES age weight height

A

Approx 1- 4 Years

10-20Kgs / 22-44Lbs

Max height 100cms / 40ins

139
Q

Crelling harness requirements

A

Weight within placarded limits

140
Q

Meru travel chair age, weight, height

A

3-11 years and up to 16

35kg

Shoulder height of 320mm-520mm

141
Q

AmSafe CARES Harness

Crelling Harness

A

Full body harness used in conjunction with the aircraft seatbelt

Additional postural support for children who are able to sit upright on their own in an aircraft seat

Uses an additional belt that encircles the seatback and a shoulder harness that is secured using the aircraft seatbelt

142
Q

In what row must AmSafe CARES Harness be used

A

Rows against a bulkhead
Last row
If used in others row -> seat behind must be empty

143
Q

Whos responsibility is it to install the AmSafe CARES / Crelling Harness

A

Parent/legal guardian

144
Q

When are car seats put on board

A

Pre-boarded and secured to the aircraft seat before the child is seated

145
Q

Where can car seats not be used

A

Rows immediately forward or immediately aft of an emergency exit

146
Q

What must the integral harness of a car seat include

A

Minimum of 1 inch / 2.5 cm wide
Lap, shoulder and crotch straps, to ensure the child is properly secured

147
Q

In what way should the car seat be placed

A

Forward on the passenger seat

Recline the backrest of the passenger seat on which the car seat rests

148
Q

How to secure car seat

A

Push firmly downward on the base of the seat [with body weight if necessary] at the same time tighten the seat belt until secure

This action involves two cabin crewmembers: One to push on the car seat while the other adjusts the seat belt to restrict the movement of the seat

149
Q

What car seats types are accepted

A
  • Forward Facing
  • 5 point Harness
  • Approved for use on board an aircraft
150
Q

What are the 2 certifications for car seats

A

1) TUV German cert
2) FAA certification label

151
Q

What 5 things can be seen on an EU CE marking

A

1) Upper code confirms the seat is approved to the current EU Child Safety Standard (e.g. ECE R44/04)
2) The seats weight group (e.g. 0 - 13 kg)
3) Y - indicating the seat has a 5-point harness with crotch strap
4) E1 - confirms seat is EU approved
5) The seats approval number (starting with 03 or 03)

152
Q

What statement should be on a car seat

A

approved for use on aircraft

153
Q

Meru Travel Chair is for what kind of passenger

A

Children with physical disability

154
Q

Where in the aircraft are meru travel chairs stored

A

overhead locker

155
Q

Where is meru travel chair allowed?

A

Last row or seat behind is empty

156
Q

Who places child in meru travel chair

A

parent or guardian

157
Q

What briefing is provided to parents regarding meru travel chair

A
  • If the guardian wishes to remove the child during the flight when the seatbelt sign is off, the chair must remain fitted to the seat. In the event of unexpected turbulence the child can then be re-secured.
  • In the event of an emergency, release the clips of the four point harness, unfasten the aircraft seatbelt and remove the child.
158
Q

Meru travel chair emergency release steps

A
  1. undo foot buckles
  2. undo buckles and crotch strap
  3. Undo aircraft seatbelt
159
Q

What is the exception to the rule that no more than one car safety seat / CARES harness/ Meru Travel chair shall be permitted in any one row segment

A

More than one child is travelling as part of a family or group on a wide bodied twin aisle aircraft. In this case, two children may be accommodated in car safety seats in the middle two seats of a centre quad, provided the children are accompanied by a responsible person sitting next to each of them

160
Q

Who grants exceptions regarding child safety seating

A

Permission shall be granted through Flight Operations in consultation with the IAA

161
Q

Where an adult is travelling alone with two infants…

A

… one child must occupy the same seat as the adult and be secured by means of an infant seat belt. The second infant must be accommodated in a car safety seat, which is located at the window seat next to the responsible adult.

162
Q

Cabin crew seating

A

1) Feet together firmly on ground
2) Feet slightly behind knees
3) Hands under thighs facing up or on lap
4) Head in neutral position
5) Sit well into seat with back straight

163
Q

What is each cabin crew seat fitted with

A

Lap strap and harness

164
Q

30 second silent review aim

A

mentally prepare CCMs for any eventualities

165
Q

OLD ABC

A

Operation of exits
Location of emergency equipment
Drills
ABPs and PRMs
Brace position
Commands

166
Q

ALERT

A

Aircraft type
Location
Equipment
Responsibility
Threat

167
Q

Do all emergency situations require evacuations

A

Absolutely not

168
Q

How are emergency procedures structured

A

SOS

Survive the event
get Outside (if necessary)
Sruvive the “after event”

169
Q

What is an emergency landing

A

Forced landing on ground

170
Q

Ditching

A

Forced landing on water

171
Q

Planned emergency

A

There is time so commander will inform commander of NITS

172
Q

NITS

A

Nature
Intention of commander
Time available to crew
Special instructions

173
Q

When are unplanned emergencies most likely to occur

A

Take off or landing

174
Q

Evacuation

A

Getting everyone off plane asap

175
Q

Rapid disembarkation

A

Aircraft is on ground with either the steps or jetway in position and the commander requires a fast disembarkation

176
Q

Possible reasons for disembarkation

A

Security alert
Smoke in the cabin/threat of fire

177
Q

Rejected take-off

A

Unexpected stop on the runway during the take-off roll. This is controlled from the flight deck and may be as a result of
* An order from Air Traffic Control
* A blockage on the active runway
* A technical problem

178
Q

Rejected landing / go-around

A

Flight crew make a decision not to continue an approach, or not to continue a landing, and follows procedures to conduct another approach or to divert to another airport

179
Q

Possibele reasons for rejected landing / go-around

A
  • Weather
  • Direction from ATC
  • A blockage on the runway
  • An unstable approach
180
Q

Pilot incapacitation

A

Pilot becomes ill or incapacitated

181
Q

Decompression

A

Passengers will be exposed to a lowering of cabin pressure - fast or slow

182
Q

Normal landing

A

The Commander will brief the SCCM for a NORMAL landing if he judges that there is a low risk of an evacuation being required after landing

No need to brief passengers

183
Q

What does commander do if emergency landing is about to occur

A

The Commander will brief the crew for an EMERGENCY landing if he judges that there is significant risk to the aircraft and its occupants

184
Q

What does an SCCM do if emergency landing is about to occur

A

The SCCM must ensure that passengers are briefed as appropriate and that the cabin is prepared for an emergency landing and a potential evacuation.

185
Q

When commander tells SCCM NITS, what do they do?

A

Repeat it - tell crew - crew repeats it

186
Q

ICAO definition of ABP

A

Passengers selected by crewmembers to assist in managing emergency situations if and as required

187
Q

Selection of ABP

A

Positioning airline crewmembers
Firemen
Members of a police force etc.

Persons travelling alone, without friends or relatives are more likely to be available to assist

188
Q

How will ABPs help in an emergency

A
  • Operating exits
  • Crowd control; stopping passengers from leaving the aircraft until exits are useable, directing passengers to exits, guiding passengers away from an exit after evacuation
  • Assisting other passengers e.g. PRMs
189
Q

How many ABPs should be briefed in an emergency

A

2 per emergency exit door

190
Q

3 questions to ask ABPs in an emergency landing before briefing

A
  • Do you speak English?
  • Are you travelling alone?
  • Are you willing to help me?
191
Q

What to brief ABPs on in an emergency landing

A
  • Cabin crew seat belt / harness operation
  • Assessment of outside conditions – identify if exit is usable/unusable [in a ditching this will be determined by water level]
  • Door operation
  • Manual inflation of slide
  • Use of dedicated assist space
  • Instruction to passengers descending an escape slide
  • Assisting passengers from the slide once outside
  • Operation of slide rafts / flotation devices in the event of a planned ditching, including disconnection of slide/slideraft if required and how to cut mooring line
192
Q

The “when” of a briefing of an ABP in an emergency landing

A
  • Only if cabin crewmember is incapacitated
  • Only if the Commander gives a command to evacuate
  • When the aircraft has come to a complete stop and the engines shut down
  • Only if conditions outside are safe
193
Q

The “how” of a briefing of an ABP in emergency landing

A
  • Importance of holding on to airframe assist handle
  • Location of door operating handle
  • Importance of releasing the door handle
  • Door power assist
  • Procedure for opening over wing “self help” exits [as relevant]
  • Procedure in the event of a ditching
194
Q

The “what” of a briefing of an ABP in emergency landing

A
  • Door will open automatically
  • Slide will inflate
  • Check slide has inflated and is safe to use
  • What to do if it doesn’t
195
Q

Brace position

A

a position adopted by passengers and cabin crew to protect the human body during possible impact in an emergency landing, in order to reduce flailing and to reduce the secondary impact, which may cause injury

196
Q

Brace position for passengers

A

Heads down

197
Q

Brace position for crew

A

Emergency position

198
Q

Emergency position for pregant women

A

Place clothes under bump

199
Q

Emergnecy position for crew in FWD position

A

Chin placed firmly on breast bone

200
Q

Emergency position for crew in AFT position

A

Back of the head placed firmly against headrest of crew seat

201
Q

Positive panic

A

Passengers shouting, screaming and rushing about, making control of the situation almost impossible

202
Q

Negative panic

A

Passengers take little or no action to save themselves, sitting dazed or quietly retrieving their belongings

203
Q

Time limit for evacuating all aircraft types is

A

90 seconds

204
Q

Dried up exit

A

usable exit through which no passengers are exiting

205
Q

What should CCM do if an exit becomes unusable

A

Physically block it and direct passengers elswehere

206
Q

Exit bypass / redirection

A

Sending passengers from a usable or non-useable exit to an adjacent useable exit

207
Q

What to do when evacuation complete

A

Direct passengers away from aircraft
Check lavatories, flight deck and cabin
Take necessary emergency equipment if possible and needed
First aid if needed
Head count passengers and crew

208
Q

Additional crowd control measures when evacuation cpmplete but you are ditching

A

Instruct passengers not to inflate their life jackets until they have exited the aircraft.

Group passengers - have them link together in a circle facing inward (ideally 1 CCM per group)

Infants and flotation cots should be in middle of circle

209
Q

What command will the commander use to initiate evacuation

A

“Attention. Attention. This is the Captain speaking. Using all available exits, evacuate the aircraft…evacuate the aircraft.”

210
Q

What do CCM say if slide is not yet inflated at door

A

“Stand back… stand back… slide inflating”

211
Q

What do CCM say when emergency exit ready for evacuation

A

“Open seat belts… leave everything… this way… this way”

212
Q

What do CCM say as an instruction to use slide

A

“Fold your arms…jump…jump”

213
Q

What do CCM say if emergency exit becomes unusable

A

“Go Back”
“Go forward”
“Go across”
“No exit”

214
Q

What do CCM say to speed up passengers

A

“Move faster…keep moving…hurry…hurry”

215
Q

Instructions to encourage passengers to jump into the water during an emergency evacuation, following a TIME AVAILABLE ditching at an exit where the flotation device / slideraft has been detached from the aircraft.

A

“Inflate lifejacket… jump…jump”

“Inflate lifejacket…walk in…. keep low… move to the end of the raft.”

216
Q

Command to be used by CCM when no time available ditching

A

“Open seat belts …grab life jackets… this way…this way”

217
Q

PRMs in a planned emergency

A

ABP briefed - they should go behind them on slide

218
Q

If situation becomes extreme and PRMs are still on board

A

CCM must evacuate themselves and advise the emergency services of the following information:
* The number of PRM’s still on board
* Their location in the cabin

219
Q

UMs in an emergency landing

A

CCM brief an adult ABP to stay with them until outside the aircraft - then pass them on to a CCM

220
Q

Recommended evacuation hand signal

A
  • Arm will be extended from their body at eye level and held horizontally with their hand upraised
  • A beckoning arm motion will be made and angled backward
221
Q

Recommended stop hand signal

A
  • Recommend evacuation in progress be halted.
  • Stop aircraft movement or other activity in progress
  • Arms in front of their head, crossed at their wrists
222
Q

Emergency contained hand signal

A
  • No outside evidence of dangerous conditions or “all-clear”
  • Their arms will be extended outwards and downwards at 45°
  • They will be moved simultaneously inwards below the waistline until their wrists are crossed, then returned to the starting position
223
Q

What command will a pilot use if pilot incapacitated

A

“No.1 to the flight deck immediately”

224
Q

What does SCCM do if they hear “No.1 to the flight deck immediately” before entering flight deck

A

Use interphone to contact flight crew and inform CCMs

225
Q

Pilot Incapacitation Drill in flight deck

A
  • Pull the pilots seat rearward, as far as possible
  • Pull the pilots feet and legs away from the pedals
  • Pull the incapacitated pilot off the controls and back into the seat
  • Ensure the pilots arms are crossed and placed under the harness straps
  • Tighten and lock the harness
  • Administer First Aid, open the airway and put the pilot on oxygen
  • Any prolonged First Aid should where possible be administered outside the flight deck
  • PA for a medical doctor / consult Medlink where available
  • If Required Assist operating pilot with checklist
226
Q

Where is the nearest source of oxygen in flight deck

A

Quick-donning oxygen mask beside the pilot’s seat

227
Q

Why are cabin oxygen bottles better than oxygen in flight deck

A

Transparent masks, allowing visual inspection of the casualty’s condition. The portable bottles supply a continuous flow of oxygen.

228
Q

If pilot requires prolonged first aid where should this take place

A

outside flight deck

229
Q

If pilot incapacitated needs to be removed from flight deck and will be visible to passengers what should be done

A

PA should be done

230
Q

What might a CCM have to do if pilot incapacitated?

A

Remain in the flight deck for descent and approach to assist with reading checklists

231
Q

What CCM should be picked to stay in the flight deck if pilot incapacitiated

A

Supernumery CCM
A positioning CCM or flight crew member
Any other CCM but SCCM

232
Q

At what altitude do oxygen masks drop

A

14000

233
Q

If cabin exceeds 10000 what will passengers experience

A

hypoxia

234
Q

Signs of rapid decompression

A
  • Loud bang in the cabin
  • Strong rush of air
  • Air becomes cold and thin
  • Need to breathe rapidly
  • Formation of mist in the cabin [do not confuse with smoke]
  • Sudden drop in cabin temperature
  • Loose items [papers, bags etc] being sucked out in the direction of the opening
  • Masks in the cabin drop down oxygen system deploy
  • Sudden boiling of liquids in hot beverage containers and water boilers [risk of scalding]
235
Q

Emergency descent

A

Aircraft is controlled into a very steep descent.

236
Q

PA from flight deck during decompression

A

“Attention, Attention, get on oxygen, get on oxygen”

237
Q

WHat should CCM do if they dont hear from flight deck via interpone during emergency descent

A

Gain access to flight deck and put them on oxygen

238
Q

What is the procedure for when aircraft levels out and conditions permit

A
  • Commander make a PA advising passengers it is safe to remove oxygen masks
  • CCM should transfer to portable oxygen (set at LO)
  • Open oxygen compartment doors that have failed to open using the MRT (Manual Release Tool)
  • Ensure oxygen masks are fitted to unconscious passengers and infants
  • First aid if needed
  • SCCM should contact flight deck to brief the commander on the conditions in the cabin
  • Check for fire
  • Check lavatories, galleys etc for unconscious crew and passengers
239
Q

Announcement from commander once emergency descent complete

A

“Ladies and Gentlemen, there has been a loss of air pressure within the cabin. The aircraft has descended to an altitude where pressurization is not required. Normal conditions will return shortly and you may now remove your oxygen masks and breathe normally. There is no cause for alarm”

240
Q

ACP

A

Area Call Panel

241
Q

Red ACP

A

CCM being called on interphone

242
Q

Blue ACP

A

Customer asking for something

243
Q

What must you say when you answer phone

A

Name + Door

244
Q

AIP

A

Attendant Indication Panel

245
Q

Steady Green AIP

A

Normal communication

246
Q

Flashing Red AIP

A

Something wrong

247
Q

FWD AIP

A

Pilot

248
Q

AFT AIP

A

CCM

249
Q

What command is said once doors closed

A

cabin crew prepare for departure and cross checks

250
Q

What is the rule for arming door

A

Pin - Lever - Pin

251
Q

Arming door

A

Attaching bustle i.e. activating slide so it would automatically blow up if door opened

252
Q

Cross checking

A

CCMs on each side of plane check one another doors are armed

253
Q

Sterile cabin

A

arming doors

254
Q

What command is given when engines are turned off

A

Cabin crew prepare doors for arrival and cross check

255
Q

Steady amber ACP

A

Lavatory assitance

256
Q

Flashing amber ACP

A

Smoking

257
Q

Cabin Passenger Service Unit (PSU)

A

o Return to seat sign (RTS)
o No PED sign
o No smoking (NS) sign)
o Fasten seat belt (FSB) sign
o Low chine when illuminate or extinguish

258
Q

Lavatory Service Unit (LSU)

A

o Return to seat sign installd in toilets
o Low chime when illuminate or extinguish

259
Q

The ___ the altitude the ___ typical Time of Useful Consciousness (TUC)

A

higher, lower

260
Q

What must you check on boarding cards?

A

Date + Destination

261
Q

It is illegal to come on board intoxicated (T or F)

A

True

262
Q

What prohibits passengers from drinking their own alcohol on board Aer Lingus flights, policy or law?

A

Policy

263
Q

How do passengers know how much luggage, in terms of weight, can be placed in designated wardrobe storage areas?

A

Theres a placard inside them

264
Q

What is the purpose of the bar underneath seats?

A

Prevent bags flying forward

265
Q

Why do bags have to fit neatly underneath sit in front of you?

A

So person in front would be able to grab lifejacket in an emergency

266
Q

When are passengers briefed at self-help exits briefed?

A

As soon as row is full, before safety demo

267
Q

What do you do if you have briefed 2 passengers in an emergency exit row, and later a 3rd passenger pops in during crusiing?

A

Brief them

268
Q

Where are deportees seated?

A

last row

269
Q

Where are floor level exits

A

The 4 exits manned by CCMs
Self-help exits have a lip so they are not floor level

270
Q

Are booster seats allowed

A

No

271
Q

All CRDs can be used in the last row except for …

A

car seats - seat needs to tilt back

272
Q

What company offers assistance with passengers with disabilities in all Irish airports

A

OCS

273
Q

What kind of services does OCS provide

A

Wheelchairs, aisle chairs, aircraft transfer assistance chairs, buggies (WCHS), ambu-lifts (used when no jet bridge)

274
Q

Hard stand

A

Steps up to aircraft

275
Q

Contents of Part (A) Cabin Booklet

A

Part A cabin
Braile cards
CCIs
Disruptive passengers
Smoking violations

276
Q

Examples of hidden / invisible disabilities

A

ADHD, fibromyalgia, learning disabilities, dyselexia, crohn’s disease, arthritis, MS, psychiatric disorders, TBI, epilepsy, diabetes, chronic fatigue syndrome, cystic fibrosis, tourette’s

277
Q

Minimum age to sit in emergency exit row

A

14

278
Q

If someone had a plaster cast applied within the last 24 hours of a flight what do they need

A

Medical clearance

279
Q

Alternative acronym for UM

A

UC

280
Q

What can escorts with prisoners bring and what can they not

A

No arms but can bring restraints

281
Q

To what can restraints escorts have for prisoners be attached to?

A

Can be attached to escort but cannot be attached to aircraft

282
Q

Guide vs assistance dogs

A

Guide = specifically for visual disability
Assistance = for various disabilities

283
Q

Yellow assistance dog

A

visual impairment

284
Q

Red assistance dog

A

autism

285
Q

Blue assistance dog

A

hearing impairment

286
Q

How many assistance dogs are allowed on an A320 in total and why?

A

4 - cannot outnumber they number of floor level exits

287
Q

When are assistance dogs boarded

A

before other passengers

288
Q

How often do the following areas need to be surveyed
- Cabin
- Lavatory

A

Cabin = 15-20 mins
Lavatory = 20-30 mins (30 for Aer Lingus)

289
Q

Procedure for checking lavatory

A
  • Check smoke detector
  • Check flushing motor is not runnning continuously
  • Flap of waste bin is closed (e.g. in case cig butt is in, avoid entry of oxygen, fire contained )
  • No water leaks
  • Lavatory stocked
  • No passenger in for too long
290
Q

When can you return to a plane after an emergnecy landing?

A

2 hours

291
Q

PA to upgrade a rapid disembarkation

A

Attention, attention, this is the Captain, Cabin Crew Re-Arm Doors and Evacuate the Aircraft, use all available exits

292
Q

Command in a no time available ditching

A

Open seatbelts, grab lifejackets, this way, this way

293
Q

PA by Captain in no time available emergency

A

emergency, emergency, heads down, heads down

294
Q

Survive of “SOS”

A

Hand baggage, seatbelts, seatbacks, table-tops, no smoking, keep flight deck updated, “heads down, stay down”

295
Q

Outside of “SOS”

A

Remain in seats and await commands; evacuate if needed; point out exits; leave everything

296
Q

Survie the after event of “SOS”

A

Away from aircraft; don’t return; stay together; life jackets – warm clothing; life rates, FAK, survival kits

297
Q

Who makes the PA for a rejected landing

A

SCCM

298
Q

How many blind passengers can be seated in 1 row

A

1 usually

CCTO (8 decks)

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