Module 1: Planning & Organizing the Housekeeping Department

Question 1

Housekeeping Responsibilities & Exception

Not directly responsible for cleaning:

Answer 1

• Kitchen
• Maintenance Department
• Swimming pool

Question 2

Management Functions:

Answer 2

• Planning
• Organizing
• Coordinating/Staffing
• Directing/Controlling
• Evaluating

Question 3

Planning:

Answer 3

• Area Inventory list
• Frequency schedules
• Performance Standards
• Productivity Standards of equipment & supply inventory levels
• Housekeeping departments operating budget

Question 4

Area Cleaning Inventories:

Answer 4

• Bed
• Curtains
• Headboard
• Coffee chair & table
• Dresser table and chair
• Luggage rack
• Walls
• Floor

Question 5

Establishes the frequency for cleaning & maintenance of each item

Answer 5

Frequency Schedules

Question 6

Frequency Schedules:

Answer 6

• Daily
• Weekly
• Monthly

Question 7

Productivity standards:

Answer 7

• Approximately 27 minutes
• 8 hours x 60 minutes

Question 8

Determine how long it should take to clean one guestroom according to the departments performance standards

Answer 8

Approximately 27 minutes

Question 9

Determine the time available for guestroom cleaning.
Determine the productivity standards by dividing the result of step 3 by the result of step 1

Answer 9

Performance standards
-480 minutes total shift (Beginning shift 20 mins. Morning Break 15 mins. Afternoon break 15 mins. End shift 20 mins. Time available for guestroom cleaning 410 mins)
- 410/27min=15 guestrooms per 8hr shift

Question 10

Items which are recycled during the course of hotel operations

Answer 10

Recycled Inventories

Question 11

Refers to the standard number of items that must be on hand to support daily routine housekeeping operations

Answer 11

Par number

ex: 1 par of linen is the total number of items needed to outfit all the hotel guestooms once

Question 12

Items that are not consumed or used up during routine activities of the housekeeping department

Answer 12

Non-recycled inventories

Question 13

The fewest number of purchase units that should be in stock at anytime. The inventory should never fall below the minimum quantity

Answer 13

Minimum Quantity

Question 14

The greatest number of purchase units. It must be consistent with available storage space and must not be so high that large amounts of cash is tied up

Answer 14

Maximum Quantity

Question 15

Types of Inventories:

Answer 15

• Recycled Inventories
• Linens
• Equipment Items
• Guest Supplies
• Non-recycled Inventories
• Cleaning & Guestroom supplies
• Guest amenities

Question 16

Refers to the executive housekeeper’s responsibility to strucute the department’s staff & to divide the work so that everyone gets a fair assignment and all the work can be finished on time

Answer 16

Organizing

Question 17

Housekeeper is responsible and accountable for the hotel’s cleanliness, maintenance and aesthetic upkeep of the hotel

Answer 17

Executive Housekeeper

Question 18

The deputy to the Executive Housekeeper. She manages the resources given by the H.E. to achieve the common objectives of cleanliness, maintenance and attractivenedd in a given shift

Answer 18

Assistant Housekeeper

Question 19

Organizing:

Answer 19

• Houskeeper’s Office
• Desk Control Room
• Linen Room
• Lost & Found Section
• Floor Pantries
• Equipment Storage

Question 20

Staff who cleans and stocks inventories

Answer 20

Housekeeping attendant

Question 21

Ethics that should be followed by a housekeeper:

Answer 21

1. Respect Guest Privacy
2. Honesty & Integrity
3. Confidentiality
4. Professionalism
5. Fair Treatment
6. Responsibility for safety
7. Environmental responsibility
8. Cultural sensitivity
9. Accountability
10. Continuous Improvement