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HOUSEKEEPING PRELIM > Module 1: Housekeeping Terminologies > Flashcards

Module 1: Housekeeping Terminologies Flashcards

1
Q

A promise of a room for guest if not in the hotel, then a commitment to find a room elsewhere

A

Accommodation

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2
Q

Two or more rooms side by side with or without connecting doors between them

A

Adjoining rooms

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3
Q

Written instructions that details what tasks must be done by an employee during his or her shift

A

Assignment sheet

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4
Q

Heavy check-in & check-out in the same day so that as a room is made up, a new guest checks in

A

Back to back

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5
Q

A cleaner who cleans only the bathroom

A

Bath maid

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6
Q

Guest are booked for an ordinary accommodation but are assigned to deluxe accommodation with no extra charge but with an ordinary rate

A

Upgrading

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7
Q

A threat posed by a living organism

A

Biohazard

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8
Q

Cleaning system which uses a rotary fitted with special bonnet pads to agitate carpet cleaning

A

Bonnet cleaning

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9
Q

Two twin beds pushed together to make a king sized bed

A

Boxed Beds

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10
Q

Putting 2 twin mattresses crosswise over a box spring to form a king size bed

A

Brindge the Beds

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11
Q

Tidying up a room after a guest checks out

A

Brush up

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12
Q

A machine used for floor care that polishes at low speed

A

Buffer

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13
Q

A room adjacent to a pool area with/without sleeping facilities usually separate from a hotel’s main building

A

Cabana

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14
Q

The process of registering a guest, assigning the guest a room and issuing a key

A

Check-in

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15
Q

The process of vacating a hotel room, taking the luggage, turning in the key and paying the bill

A

Check-out

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16
Q

This is also known as the third sheet or night spread

A

Crinkle Sheett

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17
Q

Also known as mattress cover

A

Felts

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18
Q

No information at all about the guest unless instructed by him. The identity of the guest is concealed

A

Incognito

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19
Q

Design elements within the hotel

A

Furniture

20
Q

A room status that indicated the room is unoccupied

A

Vacant

21
Q

A room overlooking water or garden with balcony or patio found in resort hotels

A

Lanai

22
Q

Regarded as tool box stocked with everything necessary to do an effective job to, enable the room attendant to avoid wasting time looking for a cleaning item or supplies

A

Room Attendant Cart

23
Q

A kind of box to carry all the cleaning supplies for the guestroom and bathroom

A

Hand Caddy

24
Q

Includes dusting in high & hard-to-reach areas, cleaning vent fans & filters, vacuuming under beds & heavy furniture, shampooing carpets, turning mattresses, wiping down walls & baseboards

A

Deep Cleaning

25
Q

A small refrigerator, typically an absorption refrigerator, in a hotel room or cruise ship stateroom. The hotel staff fill it with drinks & snacks for the guest to purchase during their stay. It is stocked with a precise inventory of goods, with a price list

A

Minibar

26
Q

____ categories/designations are grouped by the guest room’s state of occupancy, state of cleanliness, and the state of exception

A

Room status

27
Q

The most commonly used room status codes are:

A
  • Occupied
  • Vacant
  • Dirty
  • Clean
  • Ready
28
Q

The room status can be thought of as the ________of a guest room

A

“life cycle”

29
Q

It displays visual representation of the status of occupeid, reserved, check-in, check-out and vacant rooms or a particular date range; allows you to perform day-to-day operations related to bookings

A

Room Status

30
Q

____ occur when there is a conflict between the Front Desk and Housekeeping occupancy status of a room

A

Room Discrepancies

31
Q

A guest is currently registered to the room

A

Occupied

32
Q

The room is occupied, but the guest is assessed no charge for its use

A

Complimentary

33
Q

The guest is not expected to check out today and will remin at least one more night

A

Stay Over

34
Q

The guest has departed, but the room has not yet been cleaned and readied for re-sale

A

On-change

35
Q

The guest has requested not to be disturbed

A

Do Not Disturb

36
Q

A guest is registered to the room, but the bed has not been used

A

Sleep-out

37
Q

The guest has left the hotel without making arrangements to settle his/her account

A

Skipper

38
Q

The guest has settled his/her account and left the hotel, but the front office staff has failed to properly update the room’s status

A

Sleeper

39
Q

The room has been cleaned and inspected and is ready for an arriving guest

A

Vacant & Ready

40
Q

The room cannot be assigned to a guest. A room may be out-of-order for a variety of reasons including the need for maintenance, refurbushing, and extensive cleaning

A

Out-of-order

41
Q

The guest room cdoor is locked from inside and outside two times so that no one can enter

A

Double lock

42
Q

The room has been locked so that the guest cannot re-enter until a hotel official clears him/her

A

Lockout

43
Q

The guest made arrangements to settle his/her account (and thus is not a skipper), but has left without informing the front office

A

DNCO (Did Not Check Out)

44
Q

The room is expected to become vacant after the following day’s checkout time

A

Due out

45
Q

The guest has requested and is being allowed to check out later than the hotel’s standard check-out time

A

Late Check-out

HOUSEKEEPING PRELIM (5 decks)

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