Module 1: Housekeeping Terminologies

Question 1

A promise of a room for guest if not in the hotel, then a commitment to find a room elsewhere

Answer 1

Accommodation

Question 2

Two or more rooms side by side with or without connecting doors between them

Answer 2

Adjoining rooms

Question 3

Written instructions that details what tasks must be done by an employee during his or her shift

Answer 3

Assignment sheet

Question 4

Heavy check-in & check-out in the same day so that as a room is made up, a new guest checks in

Answer 4

Back to back

Question 5

A cleaner who cleans only the bathroom

Answer 5

Bath maid

Question 6

Guest are booked for an ordinary accommodation but are assigned to deluxe accommodation with no extra charge but with an ordinary rate

Answer 6

Upgrading

Question 7

A threat posed by a living organism

Answer 7

Biohazard

Question 8

Cleaning system which uses a rotary fitted with special bonnet pads to agitate carpet cleaning

Answer 8

Bonnet cleaning

Question 9

Two twin beds pushed together to make a king sized bed

Answer 9

Boxed Beds

Question 10

Putting 2 twin mattresses crosswise over a box spring to form a king size bed

Answer 10

Brindge the Beds

Question 11

Tidying up a room after a guest checks out

Answer 11

Brush up

Question 12

A machine used for floor care that polishes at low speed

Answer 12

Buffer

Question 13

A room adjacent to a pool area with/without sleeping facilities usually separate from a hotel’s main building

Answer 13

Cabana

Question 14

The process of registering a guest, assigning the guest a room and issuing a key

Answer 14

Check-in

Question 15

The process of vacating a hotel room, taking the luggage, turning in the key and paying the bill

Answer 15

Check-out

Question 16

This is also known as the third sheet or night spread

Answer 16

Crinkle Sheett

Question 17

Also known as mattress cover

Answer 17

Felts

Question 18

No information at all about the guest unless instructed by him. The identity of the guest is concealed

Answer 18

Incognito

Question 19

Design elements within the hotel

Answer 19

Furniture

Question 20

A room status that indicated the room is unoccupied

Answer 20

Vacant

Question 21

A room overlooking water or garden with balcony or patio found in resort hotels

Answer 21

Lanai

Question 22

Regarded as tool box stocked with everything necessary to do an effective job to, enable the room attendant to avoid wasting time looking for a cleaning item or supplies

Answer 22

Room Attendant Cart

Question 23

A kind of box to carry all the cleaning supplies for the guestroom and bathroom

Answer 23

Hand Caddy

Question 24

Includes dusting in high & hard-to-reach areas, cleaning vent fans & filters, vacuuming under beds & heavy furniture, shampooing carpets, turning mattresses, wiping down walls & baseboards

Answer 24

Deep Cleaning

Question 25

A small refrigerator, typically an absorption refrigerator, in a hotel room or cruise ship stateroom. The hotel staff fill it with drinks & snacks for the guest to purchase during their stay. It is stocked with a precise inventory of goods, with a price list

Answer 25

Minibar

Question 26

____ categories/designations are grouped by the guest room's state of occupancy, state of cleanliness, and the state of exception

Answer 26

Room status

Question 27

The most commonly used room status codes are:

Answer 27

* Occupied * Vacant * Dirty * Clean * Ready

Question 28

The room status can be thought of as the ________of a guest room

Answer 28

"life cycle"

Question 29

It displays visual representation of the status of occupeid, reserved, check-in, check-out and vacant rooms or a particular date range; allows you to perform day-to-day operations related to bookings

Answer 29

Room Status

Question 30

____ occur when there is a conflict between the Front Desk and Housekeeping occupancy status of a room

Answer 30

Room Discrepancies

Question 31

A guest is currently registered to the room

Answer 31

Occupied

Question 32

The room is occupied, but the guest is assessed no charge for its use

Answer 32

Complimentary

Question 33

The guest is not expected to check out today and will remin at least one more night

Answer 33

Stay Over

Question 34

The guest has departed, but the room has not yet been cleaned and readied for re-sale

Answer 34

On-change

Question 35

The guest has requested not to be disturbed

Answer 35

Do Not Disturb

Question 36

A guest is registered to the room, but the bed has not been used

Answer 36

Sleep-out

Question 37

The guest has left the hotel without making arrangements to settle his/her account

Answer 37

Skipper

Question 38

The guest has settled his/her account and left the hotel, but the front office staff has failed to properly update the room's status

Answer 38

Sleeper

Question 39

The room has been cleaned and inspected and is ready for an arriving guest

Answer 39

Vacant & Ready

Question 40

The room cannot be assigned to a guest. A room may be out-of-order for a variety of reasons including the need for maintenance, refurbushing, and extensive cleaning

Answer 40

Out-of-order

Question 41

The guest room cdoor is locked from inside and outside two times so that no one can enter

Answer 41

Double lock

Question 42

The room has been locked so that the guest cannot re-enter until a hotel official clears him/her

Answer 42

Lockout

Question 43

The guest made arrangements to settle his/her account (and thus is not a skipper), but has left without informing the front office

Answer 43

DNCO (Did Not Check Out)

Question 44

The room is expected to become vacant after the following day's checkout time

Answer 44

Due out

Question 45

The guest has requested and is being allowed to check out later than the hotel's standard check-out time

Answer 45

Late Check-out