Module 1&2- information system and Information Technology

Question 1

primary component categories in a CBIS

Computer based information system

Answer 1

• people
• processes
• hardware
• software
• networks
• data

Question 2

EIS

Answer 2

Executive information systems- Allows senior management to take decisions to meet the strategic goals of the organization. gets information externally

Question 3

DSS

Answer 3

Decision support systems: information system that supports business or organizational decision making activities

Question 4

MIS

Answer 4

Management information systems: is a combined network of hardware and software cooperating to collect, process, store and distributes information to support the managerial role to increase business values and profits

Question 5

IT

Answer 5

Information Technology; hardware software, networks, data

Question 6

IS

Answer 6

Information systems; all of IT and people, processes.

Question 7

reasons why Businesses invest in IS

Answer 7

1. Achieve operational exellence
2. Develop new products and services
3. Attain customer intimacy and service
4. inprove decision making
5. Promote competitive advantage
6. Ensure long term survival
7. Develop strong relationships”

Question 8

how does IS help HR

Answer 8

• recruiting and training, -employee benefits and regulations management
• employee records

Question 9

How does IS Production and operations

Answer 9

• product life cycle, manufacturing,
• inventory management, quality control
• Research and development

Question 10

How does IS help Accounting and finance

Answer 10

• Accounts payable, accounts receivable, -Budgeting, general ledgers, payroll
• cash flow, financial transactions

Question 11

How does IS help sales and marketing

Answer 11

• Sales analysis
• set pricing, marketing mix and product promotions,
• customer profiling

Question 12

porters 5 forces

Answer 12

1. threat of new entrants
2. Threat of substitutes
3. Power of customers
4. Power of suppliers
5. competitive rivalry

Question 13

Network based strategies

Answer 13

• network economics
• Virtual company model
• Business ecosystems

Question 14

Network Economics

Answer 14

The cost of adding another business participant to a business venture is small, and the potential gain is great.

Question 15

Virtual company model

Answer 15

Networks of people and resources join together to provide a service or create a product without the traditional storefront boundaries.

Question 16

EIS

Answer 16

Executive information systems: specific class of DSS that support the strategic decision-making process of top-level executives. An example of an executive information system is a digital dashboard, which displays charts and graphs showing up-to-the-moment performance indicators on sales, profit, expenses, and inventory on an executive’s computer.

Question 17

DSS

Answer 17

Decision support systems: focus on supporting all phases of specific decision-making processes and procedures for arriving at a solution. developed to handle unstructured problems at all levels

Question 18

MIS

Answer 18

Management Information Systems:represent a category of information systems that serve lower to middle managers. provide performance reports based on the results from transaction processing systems, such as product cost data, sales data, and expense data.

Question 19

TPS

Answer 19

Transaction Processing systems: collect, store, update, and retrieve transaction data within an organization. automating and recording routine business transactions that are too tedious and monotonous for front-line employees to process manually in an effective and efficient manner.

Question 20

CRM

Answer 20

Customer Relationship Management: use technology to merge marketing with business processes to strengthen customer relationships and organize customer information. CRM begins with marketing to earn customers.manages the customer relationship, often in a very personal way, to develop a long-term relationship with that customer. (Externally focused)

Question 21

SCM

Answer 21

Supply chain Management: works to increase the efficiency of the process of getting materials developed into the products and pushed out to the customer. Supply chain management (SCM) software provides tools to help the business manage supplier relationships, develop strategies to ensure quality products or services, create production schedules, procedures for returning defective products, and delivering the product or service to the customers.

Question 22

ERP

Answer 22

Enterprise Resource planing system: combines main core business system and application into comprehensive system

• often in real time
• more internally focused on the business functions

Question 23

network economics

Answer 23

The cost of adding another business participant to a business venture is small, and the potential gain is great.

Question 24

Business Ecosystems

Answer 24

A network of businesses, such as suppliers and distributors, are involved in providing delivery of a service or product through cooperation. The ecosystem must be flexible and adaptable to meet market demands.

Question 25

4 aspects involved in risk management

Answer 25

1. Risk Assessment
2. Cost/benefit analysis
3. vulnerability assessment
4. implementation

Question 26

Information management

Answer 26

information management is concerned with collecting, managing, manipulating, organizing and reorganizing, and distributing information from a variety of sources to a variety of audiences.

Question 27

KMS

Answer 27

Knowledge management system;

• intellectual capital
• needs to be dispersed throughout the organization
• use information and systems to spread the knowledge.
• how to tool