Module 02

Question 1

A subgroup of the former EIA that focuses on standards for information technology, wireless, satellite, fiber optics, and telephone equipment. EIA was dissolved in 2011, and its responsibilities were transferred to ECA (Electronic Components, Assemblies, Equipment & Supplies Association).

Answer 1

TIA (Telecommunications Industry Association)

Question 2

A private, non-profit entity consisting of a membership of standards writers and users. ANSI oversees standards development and provides accreditation for approved standards for a period of five years, at which time the standards must be revised, rescinded, or reaffirmed.

Answer 2

ANSI (American National Standards Institute)

Question 3

A method for uniform, enterprise-wide, multivendor cabling systems specified by the ANSI/TIA-568 family of standards. Structured cabling is based on a hierarchical design using a high-speed backbone.

Answer 3

Structured cabling

Question 4

The location where an incoming network service (whether phone, Internet, or long-distance service) enters a building and connects with the building’s backbone cabling.

Answer 4

EF (entrance facility)

Question 5

The point of division between a telecommunications service carrier’s network and a building’s internal network.

Answer 5

Demarc (demarcation point)

Question 6

Also known as the main cross connect, the centralized point of interconnection between an organization’s LAN or WAN and a service provider’s network.

Answer 6

MDF (main distribution frame)

Question 7

A wall- or rack-mounted panel where cables converge in one location. Also called a patch bay.

Answer 7

Patch panel

Question 8

A wall- or rack-mounted panel where cables converge in one location. Also called a patch panel.

Answer 8

Patch bay

Question 9

The provision of telephone service over a packet-switched network running the TCP/IP protocol suite.

Answer 9

VoIP (Voice over IP)

Question 10

A device that converts signals from a campus’s analog phone equipment into IP data that can travel over the Internet, or that converts VoIP data from an internal IP network to travel over a phone company’s analog telephone lines.

Answer 10

Voice gateway

Question 11

A signaling protocol that is used to make an initial connection between hosts but that does not participate in data transfer during the session. SIP is a common application layer protocol used by voice gateways to initiate and maintain connections.

Answer 11

SIP (Session Initial Protocol)

Question 12

An end user device or application that gives the user access to VoIP services on a network.

Answer 12

VoIP phones

Question 13

A pointed tool used to insert twisted-pair wire into receptors in a punchdown block to complete a circuit.

Answer 13

Punchdown tool

Question 14

A type of punchdown block designed to terminate Cat 5 or better twisted-pair wires and typically used to handle data connections rather than telephone connections. The numeral 110 refers to the model number of the earliest blocks.

Answer 14

100 block

Question 15

A proprietary type of punchdown block developed and patented in Europe. Like the more common 110 block, it’s typically used to handle data connections rather than telephone connections.

Answer 15

Krone (Krone LSA-PLUS) block

Question 16

A compact type of punchdown block typically used to handle data connections rather than telephone connections.

Answer 16

BIX (Building Industry Cross-connect) block

Question 17

A type of punchdown block designed to terminate telephone connections. The numeral 66 refers to the model number of the earliest blocks.

Answer 17

66 block

Question 18

A junction point between the MDF and concentrations of fewer connections—for example, those that terminate in a data closet.

Answer 18

IDF (intermediate distribution frame)

Question 19

A device that connects the equipment in a rack to a single console to provide a central control portal for all devices on the rack.

Answer 19

KVM (keyboard, video, and mouse) switches

Question 20

A type of copperbased cable that consists of one or more insulated twisted-pair wires encased in a plastic sheath, which does not contain additional shielding for the twisted pairs.

Answer 20

UTP (unshielded twisted pair)

Question 21

A type of copperbased cable containing twisted-pair wires with metallic shielding such as foil around each wire pair and/or shielding surrounding all four wire pairs.

Answer 21

STP (shielded twisted pair)

Question 22

A form of cable that contains one or several glass or plastic fibers in its core. Data is transmitted via a pulsing light sent from a laser or LED (light-emitting diode) through the central fiber or fibers.

Answer 22

Fiber-optic cable

Question 23

A type of interference caused by signals traveling on nearby wire pairs infringing on another pair’s signal.

Answer 23

Crosstalk

Question 24

A type of interference that can be caused by motors, power lines, televisions, copiers, fluorescent lights, or other sources of electrical activity.

Answer 24

EMI (electromagnetic interference)

Question 25

The area above the ceiling tile or below the subfloor in a building.

Answer 25

Plenum

Question 26

A network that acquires real-time data from a physical system and manages the physical system or presents the data to humans, who monitor and manage the system. Also called SCADA (supervisory control and data acquisition).

Answer 26

Industrial controls system

Question 27

A network that acquires real-time data from a physical system and manages the physical system or presents the data to humans, who monitor and manage the system. Also called industrial control system.

Answer 27

SCADA (supervisory control and data acquisition)

Question 28

A graphical representation of a network’s devices and connections.

Answer 28

Network diagrams

Question 29

A scanning tool designed to assess large networks quickly and provide comprehensive, customized information about a network and its hosts.

Answer 29

Nmap (Network Mapper)

Question 30

A graphical representation of a network’s wired infrastructure.

Answer 30

Wiring diagram

Question 31

A drawing that shows the devices stacked in a rack system and is typically drawn to scale.

Answer 31

Rack diagram

Question 32

The steps defined for a specific process within an organization to maintain consistency and avoid errors.

Answer 32

SOPs (standard operating procedures)

Question 33

The portion of a software license that limits what a product can be used for.

Answer 33

Licensing restrictions

Question 34

A change-management concept that defines the desired stable state that must be achieved and maintained before future changes can be attempted.

Answer 34

Baseline configuration

Question 35

A website that can be edited by users.

Answer 35

Wiki

Question 36

The process of designing, implementing, and maintaining an entire network.

Answer 36

System life cycle

Question 37

The process of monitoring and maintaining all the assets that make up a network.

Answer 37

Inventory management

Question 38

A document requesting that vendors submit a proposal for a product or service that a company wants to purchase.

Answer 38

RFP (request for proposal)

Question 39

A document presenting the intentions of two or more parties to enter into a binding agreement, or contract. The MOU is usually not a legally binding document (although there are exceptions), does not grant extensive rights to either party, provides no legal recourse, and is not intended to provide a thorough coverage of the agreement to come.

Answer 39

MOU (memorandum of understanding)

Question 40

A contract that defines terms of future contracts.

Answer 40

MSA (master service agreement)

Question 41

A document that details the work that must be completed for a particular project, including specifics such as tasks, deliverables, standards, payment schedule, and work timeline. An SOW is legally binding, meaning it can be enforced by a court of law. Many times, an SOW is used to define the terms of each new project as an addendum to an existing MSA.

Answer 41

SOW (statement of work)

Question 42

A legally binding contract or part of a contract that defines, in plain language and in measurable terms, the aspects of a service provided to a customer. Specific details might include contract duration, guaranteed uptime, problem management, performance benchmarks, and termination options.

Answer 42

SLA (service-level agreement)

Question 43

A contract that grants a license from a creator, developer, or producer, such as a software producer, to a third party for the purposes of marketing, sublicensing, or distributing the product to consumers as a stand-alone product or as part of another product.

Answer 43

MLA (master license agreement)

Question 44

A correction, improvement, or enhancement to part of a software application, often distributed at no charge by software vendors to fix a bug in their code or to add slightly more functionality.

Answer 44

Patch

Question 45

The process of monitoring the release of new patches, testing them for use on networked devices, and installing them.

Answer 45

Patch management

Question 46

A significant change to an application’s existing code, typically designed to improve functionality or add new features while also correcting bugs and vulnerabilities.

Answer 46

Upgrade

Question 47

The process of reverting to a previous version of a software application after attempting to patch or upgrade it.

Answer 47

Rollback