ModB Voc Week1 Flashcards
Referral
Sending patient to another doctor
MSDS
Material Safety Data Sheet
Co-payment
A set dollar amount that the patient must pay for each office visit
PPE
Personal Protective Equipment
Body Mechanics
Using the appropriate muscles and body movements to maintain correct posture and body alignment
Quality Assurance QA
Gathering and evaluating information about services provided
Telephone Triage
Determining what call is more important
Over Booking
Scheduling more than one person at the time
Receptionist
Person who greets visitors and answers phone calls
Enunciation
The user of articulate, clean sounds when speaking
Morale
An emotional or mental condition with respect to cheerfulness or confidence
Bio-hazards
Medical waste that posses threat to human
Office Flow
Daily flow of the medical office in treating and processing patients
Inventory
A detail list of equipment and supplies owned stored
the process of counting supplies in stock
ADA
Americans with Disabilities Act
Facsimile
Electronically transmitted document
Ergonomics
An applied science concern with design and arranging things needed to do your job in efficient and safe way
OSHA
Occupational Safety and Health Administration
Conference Call
A telephone call in which a caller can speak with several people at the same time
Queue
A system that manager and organize incoming calls. A waiting line
