Mod1 Reviewer Flashcards
the work of a mananger is to entrust others with reponsibility and authority and to create accountability for results
delegating
It is a quality of influencing people so that the objectives are attained willingly
leadership
it refers to grouping together of people, establishing relationships among and responsbility that the personnel have
organizing
the obligation to perform responsibility and exercise authority in conformance with understood and accepted peformance standards
accountability
financial statements
quantitative
inventory
quantitative
patient satisfaction
qualitatve
employee performance
qualitative
managers perform the duties of a ceremonial an symbolic in nature such us welcome official visitors, signing legal documents etc. as head of the organization or strategic bussiness unit or department
figurehead
the sum of the rights and power assigned to a position
authority
managers must have technical knowlegde of the job to be performed and the feel for the human element of how people will fit in their work environments
staffing
is a process which sets personnel goals establishes work standards develops leadership style motivates personnel, trains and retains peronnel disciplines and dismiss personnel as necessary, promotes personnel
directing
involves keeping personnel and other resources focused on the goals of the pharmacy and ensuring that they are used in a manner consistent with the policies established by the owner
directing
is it a continuous process
directing
it is a challenging task that often separates the highly competent from the less skilled managers
directing
it is the process of measuring and correcting the activities of subordinates and the company itself to assure conformity
controlling
it is the most overlooked management process
controlling
it involves periodic assessment of the status of the pharmacy
controlling
the most important consideration in controlling is the pharmacy’s progress as it moves through the fiscal year
controlling
they are the top executives of the organization. they are involved in the operations of the whole organization.
top managers
presidents, chiefs executive officers or senior vice presidents
top managers
lead the activities of the supervisors and in some cases, those of the workers.
middle managers
they are the lowest level of management. they supervise workers or employees
first level managers
in performing the various functions of management, a manager assumes various roles and possesses various skills.
manager’s role and skill
these are inherent behaviors for any manager of any kind of organization
manager’s role and skill
management is a process which brings together resources and unites them in such a way that, collectively, they achieve efficient manner possible
tootelian and gaedeke (1993)
manager has to perform the functions of motivation, communication encouraging team spirit and the like
liason role
all managers have a leadership role
leadership
this role inlcudes hiring, training, motivating and disciplining employees
leadership
they represent the organization to outsiders
spokesperson role
required tp speak on behalf of the organization and transmit information on organization’splan, policies and actions
spokesperson role
Passes some of the privileged information directly to his subordinates peers and superior who otherwise have no access to it
Disseminator role
The managers represents his organization in all matters of formality
Liaison role
Manager gets the information by scanning his environment subordinates, peers and superiors
Monitoring role
Manager seeks and receives information concerning internal and external events so as to gain understanding of the organization and its environment
Monitoring role
This is done through reading magazines and talking with others to learn the changes in the public’s Tastes, what competitors may be planning and the like
Monitoring role
