Mod1 Reviewer

Question 1

the work of a mananger is to entrust others with reponsibility and authority and to create accountability for results

Answer 1

delegating

Question 2

It is a quality of influencing people so that the objectives are attained willingly

Answer 2

leadership

Question 3

it refers to grouping together of people, establishing relationships among and responsbility that the personnel have

Answer 3

organizing

Question 4

the obligation to perform responsibility and exercise authority in conformance with understood and accepted peformance standards

Answer 4

accountability

Question 5

financial statements

Answer 5

quantitative

Question 6

inventory

Answer 6

quantitative

Question 7

patient satisfaction

Answer 7

qualitatve

Question 8

employee performance

Answer 8

qualitative

Question 9

managers perform the duties of a ceremonial an symbolic in nature such us welcome official visitors, signing legal documents etc. as head of the organization or strategic bussiness unit or department

Answer 9

figurehead

Question 10

the sum of the rights and power assigned to a position

Answer 10

authority

Question 11

managers must have technical knowlegde of the job to be performed and the feel for the human element of how people will fit in their work environments

Answer 11

staffing

Question 12

is a process which sets personnel goals establishes work standards develops leadership style motivates personnel, trains and retains peronnel disciplines and dismiss personnel as necessary, promotes personnel

Answer 12

directing

Question 13

involves keeping personnel and other resources focused on the goals of the pharmacy and ensuring that they are used in a manner consistent with the policies established by the owner

Answer 13

directing

Question 14

is it a continuous process

Answer 14

directing

Question 15

it is a challenging task that often separates the highly competent from the less skilled managers

Answer 15

directing

Question 16

it is the process of measuring and correcting the activities of subordinates and the company itself to assure conformity

Answer 16

controlling

Question 17

it is the most overlooked management process

Answer 17

controlling

Question 18

it involves periodic assessment of the status of the pharmacy

Answer 18

controlling

Question 19

the most important consideration in controlling is the pharmacy’s progress as it moves through the fiscal year

Answer 19

controlling

Question 20

they are the top executives of the organization. they are involved in the operations of the whole organization.

Answer 20

top managers

Question 21

presidents, chiefs executive officers or senior vice presidents

Answer 21

top managers

Question 22

lead the activities of the supervisors and in some cases, those of the workers.

Answer 22

middle managers

Question 23

they are the lowest level of management. they supervise workers or employees

Answer 23

first level managers

Question 24

in performing the various functions of management, a manager assumes various roles and possesses various skills.

Answer 24

manager’s role and skill

Question 25

these are inherent behaviors for any manager of any kind of organization

Answer 25

manager’s role and skill

Question 26

management is a process which brings together resources and unites them in such a way that, collectively, they achieve efficient manner possible

Answer 26

tootelian and gaedeke (1993)

Question 27

manager has to perform the functions of motivation, communication encouraging team spirit and the like

Answer 27

liason role

Question 28

all managers have a leadership role

Answer 28

leadership

Question 29

this role inlcudes hiring, training, motivating and disciplining employees

Answer 29

leadership

Question 30

they represent the organization to outsiders

Answer 30

spokesperson role

Question 31

required tp speak on behalf of the organization and transmit information on organization’splan, policies and actions

Answer 31

spokesperson role

Question 32

Passes some of the privileged information directly to his subordinates peers and superior who otherwise have no access to it

Answer 32

Disseminator role

Question 33

The managers represents his organization in all matters of formality

Answer 33

Liaison role

Question 34

Manager gets the information by scanning his environment subordinates, peers and superiors

Answer 34

Monitoring role

Question 35

Manager seeks and receives information concerning internal and external events so as to gain understanding of the organization and its environment

Answer 35

Monitoring role

Question 36

This is done through reading magazines and talking with others to learn the changes in the public’s Tastes, what competitors may be planning and the like

Answer 36

Monitoring role