Mod 5 Flashcards
Most pharmacy managers agree
that managing a pharmacy
practice successfully requires a
unique set of skills.
Introduction
Pharmacists today work with
employees, other health professionals, and especially
patients who come from a wide
variety of racial, ethnic, cultural,
and educational backgrounds
Introduction
It is the heart of the management
process
Directing
It is a basic management function
that includes building an effective
work climate and creating
opportunities for guiding, inspiring,
overseeing, and instructing people
toward the accomplishment of
goals.
Directing
The management of the
organization is accomplished by
“direction” or the act of directing by
the manager. Because the manager is dealing with people, he should master the art and skill of motivation, communication, and leadership.
Directing
It is also the act around which all performances in the organization hinge.
Directing
It is “getting the job done” with
that, it is important to point out that direction is one percent giving
instructions and 99 percent seeing
to it that the job is done efficiently.
Directing
This means that a manager should
follow through immediately on any
development which could be
helpful in attaining the organizational goals.
Directing
Periodically review each position in the pharmacy
Tips on managing people
Imagine that the pharmacy must
get rid of one employee. If one person had to go, who would it be?
How would the job be realigned?
Play a private mental game
Reward quality work. Investigate the possibility of using raises and bonuses as incentives for higher
productivity
Use compensation as a tool rather than viewing it as evil
Willard and Merrihue describe four
principles that managers can use
to ensure effective communication
with their employees:
Communication
Motivation theory revolves around
needs, actions, and goals.
Motivation professional
When you have a need (a wish, a desire, a want, a life requirement), it moves you into
action.
Motivation professional
You stay in action, in one form or another, seeking to reach a goal that will satisfy the need. Yet action ceases when the need is satisfied, and no action takes place until the need surfaces. Because what another person specifically needs or wants is rarely known, applying the theory is very difficult.
Motivation professional
Understanding what motivates
people and applying that knowledge canfacilitate the development and maintenance of a strong and loyal workforce
Motivation professional
What people want from their work
has changed remarkably little
through the years. A challenging
job is a key motivator, especially
among professionals, because it
allows for a feeling of achievement,
growth, responsibility, advancement, enjoyment of the
work itself, and earned recognition
Motivation professional
It is distinct from other
industries in that it involves the
care of human beings
DISTINCT QUALITIES WITHIN
HEALTH CARE
The stakes are appreciably higher,
and there is an absolute necessity
for a high level of quality in the
work performed.
DISTINCT QUALITIES WITHIN
HEALTH CARE
Health service organizations are
also unique in that a wide range of
human resources is deployed in
the delivery of care, from some of the most highly trained and educated professionals and scientists to manual laborers
DISTINCT QUALITIES WITHIN
HEALTH CARE
