Mod 4: Culture

Question 0

CS types

Answer 0

Output- market (performance targets, which should be realistic (ROI, revenue, budget, new clients) measure, compare, corrective action, but only after, when it’s too late [reactive])
* monitoring during= proactive & concurrent (simultaneously instead of after)

Behaviour- bureaucratic (behaviour standards, policies, M,C,CA) ex: through manuals/direct supervision (costly, - autonomy, - motivation)
SOP standard operating procedures- risk of too closed minded & inflexible

Clan- cultural, shape behaviours through social values ( japanese vow du to respect & honor value), most effective & proactive (empieza desde que se inculca, natural instinct to help org), utilizable en cualquier situation

Question 1

Control systems

Answer 1

Minimize complex structure problems by
Managers are more comfortable letting subordinate decide cause they are aware of their actions, Id potential risks & issues before too late
Also, they improve strategy planning by
Anticipating changes in env, detect opportunities, - costs, add value, + productivity

Question 2

Issues

Answer 2

Unethical cultures (Epcor)
So strong they Impede change