Mod 3: Job Design

Question 0

Psychological states of jobs

Answer 0

Experienced meaningfulness: Important, valuable, worthwhile
E responsibility: personal accountability
Knowledge of results: awareness of personal effieciency

Perfect example of all: doctor

Question 1

Job dimensions

Answer 1

Skill variety: activity variety (maestro)
Task identity: task completion &identifiability (artist)
Task significance: impact on others (judge)
Autonomy: independence & personal discretion (cerrajero)
Feedback: obtention of performance info (designer)

Question 2

Work outcomes

Answer 2

Motivation: want to do my best
Satisfaction: happiness
Performance: my actual to my potential performance
Absenteeism
Turnover: wanna quit?

Question 3

JCM (job characteristics model) & its cons

Answer 3

Maximizes good stuff, minimizes bad
BUT
Not every good thing can be maximized at the same time
some people don’t like feedback or autonomy
SP do like turnover
SP want more money 4 more inputs
(Not infallible)

Question 4

Job design options

Answer 4

Enlargement: increase tasks & responsibilities (+SV)
BUT (less specialization, over-enlargement = overwhelming, training cost, salary demand)

Enrichment: allow planning, execution & eval control (+ autonomy, feedback, TI)
BUT (lack of experience & direction can lead to poor results; if work conditions are not comfortable, this won’t work, specially TI)