Mod-2 Jan-20

Question 1

Objective- Therapeutic communication techniques - 14

Answer 1

Active Listening - SOLER,
Restating, reflecting, paraphrasing, sharing observations,
Open ended questions, exploring, focusing,
Summarizing, confront, presenting reality, silence, touch,
Empathy - acknowledge how they feel

Question 2

Active Listening - SOLER

Answer 2

Sit upright, face client
Open posture
Lean in, Listen, Look interested
Eye contact
Relax - be present

Question 3

Phases of a helping relationship - 4

Answer 3

Preparation - look up patient history, ..
Orientation - Make plan clear to patient, get any others needed
Working - Implementation
Termination - End of shift, discharge

Question 4

Communicate with team - ISBARR

Answer 4

Identify self, patient
Situation
Background
Assessment - this is short, X not working
Recommendation
Repeat back, or report back

Question 5

Objective- Discuss the purpose of the nursing health history - 2

Answer 5

Gather subjective data about client’s current and past health
Beginnings of database used to develop plan of care

Question 6

Objective - Describe the components of nursing assessment - 4

Answer 6

General survey
Health History
Vital Signs/other measures
System Assessments, head-to-toe

Question 7

Objective - Describe the components of nursing health history - 10

Answer 7

Demographics
Source of history
Reason seeking care
Past health history
Current medications
Communication
Family history
Functional Health Assessment
Questions of interest
Review of systems

Question 8

OLDCARTS and ICE

Answer 8

Onset
Location
Duration
Characteristics
Aggravating
Relieving
Treatment
Severity
Impact on ADL
Coping strategies
Emotional Response

Question 9

Characteristics of a nurse - 4

Answer 9

Positive regard for others
Empathy
Genuineness
Concreteness

Question 10

Objective - Describe nurse patient relationship and therapeutic communication - 6

Answer 10

Interactive and caring
Nurse brings positive approach and attitude
Nurtures therapeutic interaction between nurse and patient
Trusting relationship
Listens, provides advice, relieves distress, improves morale, encourages patient to practice self-help
Patient has nurse’s attention and empathy

Question 11

OBJECTIVE - Discuss therapeutic communication strategies and application to interview - 6

Answer 11

Active listening
Sharing empathy
Sharing hope
Sharing humor
Sharing feelings
Using touch - research