Mock National Exam 2 Flashcards

1
Q

A mission statement is created and adopted by the

A

Governing body

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2
Q

The ___ has authority to make critical decisions regarding operation of a facility

A

administrator

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3
Q

___ concerns torts and disputes between private individuals

A

Civil law

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4
Q

The ___ is the fundamental law of the US that establishes the responsibilities and rights of the federal courts

A

US Constitution

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5
Q

An individual who completed a state approved training program and the evaluation program (exam) for certified nursing aide but their name does not yet appear on the state registry may

A

Be hired but the facility must check the state registry periodically to confirm certification

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6
Q

A nurse aide certification is valid

A

Indefinitely

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7
Q

To maintain certification requirements, a CNA must complete ___ hours of in services each year, and must not go more than ___ consecutive months without working in capacity of providing nursing assistant services for pay

A

12 hours, 24 months

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8
Q

Before hiring a nurse aide, the facility must check the ___ to check the registries of other states for record of abuse or misconduct

A

multistate nurse aide registry

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9
Q

Must do a performance review of nurse aides a least every ___ by law

A

12 months

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10
Q

A reimbursement system where the provider is paid after services are rendered based on acuity is called

A

Retrospective payment system

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11
Q

A general statement about the behavior employees are expected to conform to is called

A

Value

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12
Q

A specific description of expected employee behavior is called a

A

Norm

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13
Q

A ___ is more powerful than a goal or plan

A

Vision

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14
Q

___ is responsible to maintain resident clinical records

A

Medical records

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15
Q

__ helps residents adjust to facility life and counsels residents and families regarding psychosocial and financial issues

A

Social services

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16
Q

___ is NOT REQUIRED on the labeling of drugs and biologicals

A

The name of the prescribing physician and manufactures name

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17
Q

___ keeps the facility clean and odor free

A

Housekeeping

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18
Q

___ keeps sheets gowns tablecloths clean and in good condition

A

Laundry

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19
Q

The medical records position must be

A

Full time

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20
Q

Residents do not have the right to

  • a dignified existence
  • self determination
  • communicate with individuals inside and outside a facility
  • smoke anywhere they want
A

smoke anywhere they want

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21
Q

Residents do not have the right to

  • inspect their own records within 24 hours of request
  • share a room with a spouse if only one spouse agrees
  • self administer medication if the interdisciplinary care planning team determine it is safe
  • a written notice of discharge within 24 hours of transfer to an acute care facility
A

Share a room with a spouse if only one spouse agrees

they both must agree

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22
Q

Any action taken by a facility to punish or penalize residents is called

A

Discipline

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23
Q

A manual or physical method or mechanical device, material or equipment attached or adjacent to a resident’s body that restricts movement is called a

A

Physical restraint

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24
Q

A facility is not required to

  • inform the resident of their rights both orally and in writing in a language they understand
  • advise the resident of all their rights and obligations under facility rules
  • advise the resident of their rights within fourteen days of admission
  • have a resident acknowledge written notice of their rights and any amendments
A

-advise the resident of their rights within fourteen days of admission

must be done prior to or upon admission

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25
Q

A facility is not required to provide ___ to residents who do not understand the predominant language in the facility

  • an interpreter
  • a written translation of the required notice of rights
  • a roommate who speaks their native language
  • a written translation in the language most commonly spoken in the family
A

-a roommate who speaks their native language

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26
Q

A facility may provide a resident just an oral summary and a written copy of the statement of rights when

A

the resident speaks the predominant language and fully understands their rights

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27
Q

Which is not true regarding storage of drugs and biologicals

  • all drugs and biologicals must be stored in locked compartments and under proper temperature controls
  • schedule I drugs must be stored in a locked compartment
  • A facility may only permit authorized personnel to have keys to locked drug compartments
  • Schedule II controlled drugs must be stored in permanently affixed compartments with separate locks from the main compartment door
A

-schedule I drugs must be stored in a locked compartment

schedule one drugs are illegal and not allowed int he facility. Schedule 2 drugs are narcotics

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28
Q

A physician does not need to be notified when

  • a significant change in physical or cognitive condition
  • a change in roommate or room assignment
  • a transfer or discharge from the facility
  • a resident expires or dies
A

A change in roommate or room assignment

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29
Q

A facility cannot

  • charge a reasonable fee for copying the statement of residents rights
  • provide a resident access to review their records within 24 hours of an oral or written request
  • provide copies of resident records within 48 hours of oral or written request
  • charge a reasonable fee for clerical time to photocopy records
A

charge a reasonable fee for copying the statement of residents rights

there cannot be any charge for a copy of resident rights

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30
Q

A facility may not

  • charge a reasonable fee per clerical time to copy resident records
  • charge a reasonable fee per page copy charge to copy resident records
  • charge a reasonable fee for clerical time to copy resident records
  • charge a reasonable fee for clerical time to type a bill to copy resident records
A

charge a reasonable fee for clerical time to type a bill to copy resident records

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31
Q

A resident does not have the right to

  • be informed about their health status
  • be informed in a language they understand
  • be informed in jargon free language
  • to a private room
A

To a private room

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32
Q

A facility can

  • condition admission upon a resident signing an advanced directive
  • use its own advanced directive form
  • refuse to honor an advanced directive which it has ben provided a copy of
  • inform a resident orally and in writing of their right to make a n advanced directive
A

Inform a resident orally and in writing of their right to make an advanced directive

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33
Q

The development and testing of clinical treatments such as an investigational drug or therapy is called

A

Experimental research

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34
Q

Written instructions relating to the provision of health care when an individual is incapacitated is called

A

An advanced directive

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35
Q

A resident who has capacity and withholds consent to treatment either directly or through an advanced directive

A

may not be treated

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36
Q

Resident shave the right to reuses medical treatment , food, bathing etc. if a resident refuses treatment the facility is not required to

A

Discontinue all other treatment until the resident withdraws their earlier refusal of treatment

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37
Q

Per OBRA 1987 a facility has an obligation to provide the resident care that

A

allows the resident to attain the highest practicable physical, mental and psychosocial well being

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38
Q

Residents do not have the right to

  • withdraw form an experimental research project if they wish
  • refuse to participate in an experimental research project
  • to be compensated by the facility for participating in experimental research
  • be informed of possible risks fo participation in an experiment
A

Be compensated by the facility for participating in experimental research

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39
Q

Which is NOT true

  • must provide residents notice of all available services prior to or upon admission
  • must inform residents of all covered and non covered services under Medicare and Medicaid
  • must advise residents with 21 days in advance of any changes in charges
  • must advise residents of the cost of all services in the facility prior to or upon admission to the facility
A

must advise residents within 21 days in advance of any changes in charges

-must provide 14 days prior notice of any changes in resident contract or charges

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40
Q

A medicare beneficiary who requests services that are. not covered by medicare can

  • be denied admission or transferred to another facility that can meet their needs
  • be required to deposit money with the facility to cover those expenses
  • be offered a supplemental insurance policy offered by the facility
  • be provided all other services reimbursed by medicare
A

-be required to deposit money with the facility to cover those expenses

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41
Q

Medicare A does not pay for

A

a television

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42
Q

Care provided to a resident to relieve pain is

A

palliative care

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43
Q

The registered dietitian must be registered with the

A

American Dietic Association

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44
Q

Cold food must be served at ___ or below

A

41

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45
Q

Written preferences regarding the use of artificial life prolonging measures is called

A

A living will

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46
Q

Giving a care giver a break from caring for an individual they are caring for who needs constant care is called

A

Respite care

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47
Q

A document which sets for an individuals preferences for the use of life prolonging measures (tube feeding, ventilator) if they are incapacitated is called a

A

Living will

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48
Q

PAS or PASRR stands for

A

Pre admission screening, pre admission screening and resident review

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49
Q

Medicaid resident funds totaling less than $50 in funds may be maintained in

  • interest bearing account
  • petty cash fund
  • non interest bearing account
  • all the above
A

Non interest bearing account

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50
Q

Potentially hazardous food does not include

  • raw meats
  • raw eggs
  • raw poultry
  • cured meats and cheese
A

cured meats and cheese

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51
Q

The DON and the attending physician ___ the consultant pharmacist reports

  • are required to agree with and respond to
  • are not required to agree with but must respond to
  • may defer to the medical director to accept or reject
  • may override
A

-are not required to agree with but must respond to

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52
Q

Under federal rules, nursing homes may be referred to as

A

skilled nursing facility or nursing facility

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53
Q

Per OBRA 1987 a facility must serve food that is ___ and prepared in a form that meeds residents individual needs

  • attractive, palatable and at appropriate temperature
  • tasty and well proportioned
  • low fat and sugar free
  • diabetic appropriate
A

attractive, palatable and appropriate temperature

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54
Q

Medicaid resident funds totaling in excess of $___ must be deposited in an interest bearing account

A

$50

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55
Q

___does not have an unrestricted right of access to residents at any time

  • law enforcement
  • state and federal inspectors
  • long term care ombudsman
  • family and visitors who the resident what instructed they do not want to see
A

-family and visitors who the resident what instructed they do not want to see

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56
Q

The facility must provide residents a full accounting of all monies held in trust

A

Quarterly

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57
Q

The facility must refund any monies held in trust within ___ days fo a residents death or discharge

A

30 days

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58
Q

Medicare resident funds totaling in excess of $___ must be deposited in an intrest bearing account

A

$100

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59
Q

Abuse is defined as

A

a willful infliction of injury, unreasonable confident, intimidation or punishment resulting in physical harm or pain or mental anguish

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60
Q

Facility staff must immediately notify the ___ of an allegation of abuse of a resident

A

administrator

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61
Q

___ are a chemical restraint

  • diuretics
  • analgesics
  • psychotropic drugs
  • antihypertensives
A

psychotropic drugs

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62
Q

Resident councils do not have the right to

  • form and operate in a facility
  • meeting space in the facility
  • have a staff member assigned to them to assist them
  • demand the administrator implement their recommendations
A

demand the administrator implement their recommendations

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63
Q

An administrator should not

  • provide space tot he resident council for meetings
  • respond to recommendations from the resident council
  • respond only to resident suggestions he/she intends to implement
  • have a staff member prepare minutes of each meeting
A

respond only to resident suggestions he/she intends to implement

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64
Q

A facility with ___ is required to have a full time social worker

A

121 beds or more

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65
Q

The activities program director does not need to

  • complete a state approved training course
  • have 2 years experience in a social or therapeutic program in the last 5 years, 1 year of which must have been employed full time in a patient activity program
  • be a qualified speech therapist
  • be a qualified therapeutic specialist or activities professional
A

-be a qualified speech therapist

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66
Q

Per OBRA 1987 a facility is required to provide a residents a physical environment that is

A

Home like that deemphasized institutional appearance

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67
Q

Per OBRA 1987 a facility must have a registered nurse on duty at least ___ for ___ a weeek

A

8 consecutive hours a day 7 days a week

68
Q

The human resources department

  • ensures employment policies are consistently followed
  • supervises all facility employees
  • interviews and selects all new employees
  • administers most human resource policies
A

ensures employment policies are consistently followed

69
Q

Nursing homes with 100-150 beds usually ___ a full time HR person

  • do not employ
  • have the administrator fill the function of
  • employ
  • none of the above
A

do not employ

70
Q

A statement of a job that specifies job title required qualifications, who the job reports to, duties and performance expectations is called a

A

Job description

71
Q

A STATEMENT of skills, education and experience required to do a job is called

A

job specification

72
Q

A ___ distinguishes one job from another

  • job title
  • job description
  • job specification
  • job analysis
A

job description

73
Q

Locating prospective staff is called

A

recruitment

74
Q

The DON can serve as a floor nurse in a facility with __ or fewer residents

A

60

75
Q

The best way to fill a job vacancy is by

A

employee search firms

76
Q

The order to admit a resident to a nursing home must be signed by

A

a physician

77
Q

The ___ must certify the accuracy and completion of the resident assessment

A

Registered nurse

78
Q

Any individuals seeking admission to a skilled nursing facility must be screened for mental illness or retardation per the PAS or PASRR that is completed by ___ to determine if the individuals needs can be met by a facility

A

The state mental health agency

79
Q

A significant weight loss within 3 months would be ___%

A

7.5

80
Q

A facility must designate a nurse to serve as a charge nurse on

A

all three shifts

81
Q

A facility can recruit workers from the outside using all of the following methods except

  • employee referrals
  • newspapers ads
  • career ladder
  • facility website
A

a career ladder

82
Q

Deciding which applicant best fits a job is called

A

Personnel selection

83
Q

The director of nursing must be a

A

registred nurse

84
Q

Which is NOT TRUE

  • the facility must employ a registered dietician on a full time part time or consultant basis
  • only a registered dietician can be prescribe a therapeutic diet
  • a food services director must be employed if a dietician is not employed full time
  • the food services director must receive frequent and regularly scheduled consultations with a registered dietician if they are not a registered dietician
A

only a registered dietician can prescribe a therapeutic diet

-only a physician can prescribe a therapeutic diet

85
Q

Which is NOT true

  • must provide residents nutritionally balanced and palatable meals
  • must staff sufficient dietary personnel to competently cary out dietary services
  • must prepare meals at the proper temperature and appropriate times
  • registered dietician must be registered with the American Association of Dieticians
A

-registered dietician must be registered with the American Association of Dieticians

it is the american dietic association

86
Q

Menus must be retained for

A

1 month

87
Q

The care plan is completed by an interdisciplinary team that dose not need to include

A

administrator

88
Q

The care plan must be reviewed ___ and completely reassessed___

A

quarterly annually

89
Q

A resident must be reassessed prior to the next scheduled review or annual assessment if the ___

  • resident experiences a significant change in physical and mental condition
  • resident is discharged or transferred from the facility
  • medical director order the evaluation
  • resident tries to organize a resident group
A

resident experiences a significant change in physical and mental condition

90
Q

A full comprehensive assessment must be done every ___ or since the last assessment if there was a significant change in status

A

12 months

91
Q

The ___ must sign an involuntary discharge for non payment of resident bills

A

administrator

92
Q

A facility must provide a resident ___ days of prior notice of an involuntary discharge

A

30

93
Q

___ uses promotion to retain employees

A

A career ladder

94
Q

Seeing feeling, hearing or tasting something that is not there is called a

A

Hallucination

95
Q

The main criteria for a lawful employee selection process is

A

whether an adverse impact occurred

96
Q

An unlawful selection process exists if the employee selection rate is less than ___ of the selection rate of the majority group

A

80%

97
Q

An order admitting an individual to a nursing home is not required to include

  • dietary needs
  • medication needs
  • routine care instructions
  • therapeutic activity schedule
A

Therapeutic activity schedule

98
Q

An order admitting an individual to a nursing home must e signed by

A

a licensed physician

99
Q

Menus must be prepared in ___ advance

A

4 weeks

100
Q

Per OBRA 1987 food must be prepared

  • by methods that conserve nutritive value, flavor and appearance
  • in the most cost effective means practicable
  • with sufficient spices and salt to provide flavor
  • in the quickest manner possible
A

by methods that conserve nutritive value flavor an d appearance

101
Q

If a resident refuses to eat a planned meal, the facility must serve

  • a substitute meal equivalent to the nutritive value of the planned meal
  • a nutritious snack instead
  • ice cream
  • fortified cake
A

-a substitute meal equivalent to the nutritive value of the planned meal

102
Q

Palatable refers to the ___ of the food served

A

tastiness

103
Q

asking applicants short questions and briefly talking with them about a job is a

A

preliminary interview

104
Q

The Myer Briggs personality test consists of 100 questions that measure

A

extroversion/introversion

105
Q

Eliciting information on the phone from a job applicant requesting an interview is called a

A

telephone interview

106
Q

Letting an applicant talk about their experience and background without any structure is called a

A

non directive interview

107
Q

which is TRUE

  • unstructured interview are more reliable than structured interview
  • interviews provide the interviewer information why an applicant would be a good employee
  • physical appearance is more important than factual data
  • an interviewer can learn more from listening than talking in an interview
A

an interviewer can learn more from listening than talking in an interview

108
Q

Which is NOT TRUE

  • the interviewers race affects the behavior of the person being interviewed
  • interpersonal skills and motivation is best evaluated in a n interview
  • open ended interviews are more reliable than structured interviews
  • the facility must display an EEOC poster
A

open ended interviews are more reliable than structured interview

109
Q

Which would NOT ADVERSELY AFFECT the nutritive value, flavor and appearance of food

  • properly seasoned food
  • the addition of baking soda
  • holding food on the steam table for an extended period of time
  • cooking food in a large volume of water
A

properly seasoned food

110
Q

A diet ordered by a physician as part of a treatment for a disease of clinical condition is called a

A

Therapeutic diet

111
Q

When the texture of food is altered (puree) this is called a

A

mechanically altered diet

112
Q

each resident must be served ___ meals each day

A

3

113
Q

No more than ___ hours may bypass between a substantial evening meal and breakfast time

A

14

114
Q

Which is NOT TRUE of the performance evaluation process

  • working expect a manager to be familiar with their work
  • workers expect an evaluator to understand what they do
  • workers expect an evaluator to be objective
  • the evaluation focuses on future performance
A

-the evaluation focuses on future performance

performance reviews focus on past performance

115
Q

An evaluation tool where the manager rates an employees traits on a scale is called a

A

rating scale

116
Q

Where a supervisor consistently rates employees as average although their performance is far superior or below expectation is called

A

Error of Central Tendency

117
Q

Hot food must be served at a minimum temperature of ___F

A

135

118
Q

Where a manager rates an employee across an entire range of traits based on one behavior this is called teh

A

Halo effect

119
Q

Reassigning an employee within a company is called a

A

transfer

120
Q

moving an employee down the career ladder based on a performance review is called

A

demotion

121
Q

temporary dismissal of an employee is called

A

layoff

122
Q

an administrator would be classified for overtime purposes as

A

salaried employee, exempt

123
Q

an increase in pay to adjust incomes for inflation and maintain workers purchasing power is called

A

COLA

124
Q

___ measures the purchasing power of worker paychecks and is used to determine a cost of living adjustment for workers

A

CPI

125
Q

When an administrator compares salaries of all employees to nurses salaries this is called

A

Benchmarking salaries

126
Q

Size and frequency of pay increases tied to performance is called

A

merit pay

127
Q

___ is the correct order of actions in a progressive discipline process

A

verbal warning written warnings, discharge

128
Q

Discharged employees have the right to present their case to

A

employment security commission

129
Q

The daughter of a resident who has POA over her mothers assets was persuaded by the admissions director to sign an agreement to pay either mothers bills from her mothers assets. the administrator should

A

commend the admissions director for her initiative

the facility should have an individual with control of a residents assets to sign an agreement to ensure payment from the residents assets to the facility

130
Q

___ would have the highest priority in deciding whether to repair or replace a piece of equipment

A

resident safety

131
Q

___ develops and publishes the Life Safety Codes

  • ANSI
  • EEOC
  • NFPA
  • OSHA
A

NFPA

NFPA i a private organization that develops fire safety standards. NFPA does not enforce the LSC that is done by state surveyors as part of an annual survey

132
Q

___ monitors compliance with the ADA construction standards

A

Architectural and transportation barriers compliance board

133
Q

Which is NOT TURE

  • each facility must have a standardized procedure to document maintenance requests
  • a timely response to a maintenance request is 7 days
  • the maintenance director must prioritize maintenance needs
  • a good maintenance program extends the life of the equipment and buildings
A

a timely response to a maintenance request is 7 days

-as son as possible in order of priority as determined by the maintenance director

134
Q

The main elements of a residents physical environment does not include

  • space heaters and shag rugs
  • elevated toilet seats
  • grab bars
  • clocks with large numbers
A

space heaters an shag rugs

135
Q

Which is NOT TRUE

  • a resident has the right to reside in a facility and receive services
  • the facility must accommodate individual needs and preferences except if other residents would be endangered
  • residents must be allowed and encouraged to use their own clothes to the extent practicable
  • residents can bring in asa much clothing and furniture as they want regardless of space consequences
A

residents can bring in as much clothing and furniture as they want regardless of space considerations

a facility can impose reasonable limitations

136
Q

A facility is not required to provide residents

  • closet space
  • dresser
  • clean bed
  • television
A

a television

137
Q

A facility must maintain a comfortable atmospheric temperature of between

A

71-81

138
Q

A weight loss of ___ in 6 months is significant

A

10%

139
Q

An infection control program is responsible for which of the following

  • track trends and types of infection in facility
  • investigate control and prevent infections
  • decide required resident isolation emasures
  • maintain records of all incidents and corrective action regarding infections
  • all the above
A

all the above

140
Q

Medicare part D plan provides coverage for

A

prescription drugs

141
Q

in an emergency corporate representatives have ___ authority and can give staff direction

  • advisory authority
  • line authority
  • staff authority
  • implied authority
A

line authority

142
Q

A resident was a admitted with a post operative wound on her left leg. Physicians orders were to clean the wound BID and change bandage QD. A state surveyor on an abbreviated survey notes that the facility failed to follow treatment orders and there is no record of the wound being cleaned or the bandage changed. The wound was observed to be severely infected and the resident was immediately transferred to an acute care facility for emergency treatment. The facility will most likely be cited for

A

risk of injury, harm or death to resident; immediate jeopardy

143
Q

The gastrointestinal tract is known as the

A

Digestive tract

144
Q

A facility may no

  • deposit resident funds into an interest earning account
  • deduct monies form a resident account for monies owed the facility
  • commingle trust funds with facility funds
  • provide residents trust account statements quarterly
A

-commingle trust funds with facility funds

145
Q

___ is not a basic need of workers

  • food and water
  • company car
  • financial security
  • social acceptance
A

company car

146
Q

Terminating an employee based on poor performance is called

A

discharge

147
Q

a worker who punches in and out on a time clock is a

A

hourly worker

148
Q

an employee who is paid the same regardless of hours worked is a

A

salaried employee, exempt

149
Q

an employee background check would not normally include

  • references
  • criminal background check
  • consumer credit check
  • lie detector test
A

lie detector check

150
Q

Which is not TRUE

  • CDROMS are cost effective to train workers
  • paper records systems are more efficient than electronic systems
  • GroupWise allows employees to work on same document at same time
  • Imaging/scanning allows HR to scan and store records electronically
A

paper record systems are more efficient than electronic systems

electronic records are far more efficient

151
Q

The ___ requires an applicants consent to do a consumer credit check

A

Fair credit act of 1991

152
Q

Which is NOT TRUE

  • the preemployment physical establishes and applicants physical abilities to do a job
  • the pre employment physical establishes a baseline for later physical exams (workers compensation claim)
  • Lab results can detect drugs
  • an applicant can be told after the job offer that a physical examination is required
A

-an applicant can be told after the job offer that a physical examination is required

must inform applicants up front that physical exam is required

153
Q

Under the ADA a facility is required to make special accommodations for a worker when

  • a physician determines an applicant cannot meet physical demands of job and has a covered physical disability
  • a physician determines an applicant cannot meet physical demands of job but does not have a covered physical disability
  • a physician determines an applicant can meet physical demands of job and has no physical disability
  • an applicant who never learned to read and requests a special accommodation
A

-a physician determines an applicant cannot meet physical demands of job and has a covered physical disability

154
Q

The ___ does most of the hiring in a nursing home

  • administrator
  • governing body
  • corporate office
  • department heads
A

department heads

155
Q

A hiring approach where a decision maker reviews all information on an applicant and then decides whether to hire is called

  • clinical approach
  • statistical approach
  • selection process
  • statistical method
A

clinical approach

156
Q

The purpose of providing new employees a tour of the facility on the first day would not include which of the following

  • orient new employees to the physical location of offices and supplies
  • meet managers and coworkers
  • identify safety features and systems
  • to provide mandated training
A

To provide mandated training

mandated training is done during orientation

157
Q

Which is NOT TRUE

  • a checklist ensures nothing is missed during orientation
  • orientation training in most topics are legally mandated
  • both supervisor and employee should initial each topic covered on a checklist
  • more than one person should be responsible to conduct orientation and keep the documentation
A

-more than one person should be responsible to conduct orientation and keep the documentation

158
Q

Which is true

  • orientation communicates to employees the needs of the facility
  • employees who are not provided orientation ware more likely to stay with a company
  • orientation is usually 1 day
  • most orientation in service topics are not legally mandated
A

orientation communicates to employees the needs of the facility

159
Q

___ is not part of an employees first day

  • performance review
  • introduction to staff
  • tour of facility
  • official welcome
A

Performance review

160
Q

Which is not true

  • individuals completing orientation should sign the orientation check list
  • orientation creates a reservoir of good will
  • employees not oriented are not a legal liability
  • new employees receive critical training during orientation before starting new jobs
A

-employees not oriented are not a legal liability

161
Q

The primary measure of effectiveness of a training program is whether

  • employee behavior was changed
  • the number of lawsuits went down
  • the number of grievances went down
  • customer satisfaction surveys improved
A

employee behavior was changed

162
Q

A hiring approach where a decision maker rates an applicant on a scale of different traits and dimensions and assigns a numerical score is called

  • clinical approach
  • statistical approach
  • selection process
  • performance appraisal
A

-statistical approach

163
Q

Workers do not need ___ to motivate them

  • social approval
  • financial security
  • strict instructions on how to do their job
  • positive feedback form managers
A

strict instructions on how to do their job

164
Q

the ___ states that workers expect raises and promotion and rewards if they work hard

  • expectancy theory
  • reinforcement theory
  • operant conditioning
  • positive reinforcement
A

expectancy theory

165
Q

the ___ states that negative or positive outcomes will either encourage or discourage an employee from repeating a specific behavior

A

reinforcement theory