Human Resources Flashcards

1
Q

One practical reason the administrator must rely more and more on the expertise of department heads is

A

Requirements are too numerous for one person to remember

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2
Q

One overarching consideration in deciding at what level, threat is, the number of nursing hours per patient day, to staff the facility is

A

Medical complexity of care given

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3
Q

The one person most responsible for resident rights in the nursing facility is the

A

Administrator

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4
Q

Quality assessments and control, infection control, and physical plant health and safety are

A

Federally required committees and/or functions

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5
Q

Generally, the percentage of nursing facilities with deficiencies for resident rights in 2015 was

A

Less than 3

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6
Q

In the typical nursing facility of 100 patients, the administrator normally has ___ reporting to him/her

A

Eight or nine department heads

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7
Q

Larger facilities (200 or more patients) might consider the appointment of perhaps ___ middle level managers to whom tow or more department heads may report

A

Half a dozen

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8
Q

Activities such as ensuring quality of care for all residents, advocating for all residents, and developing and managing the budget are normally associated most closely with the

A

Administrators office

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9
Q

In 2015 US nursing facilities achieved ___ compliance with physician services

A

98% or more

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10
Q

Activities such as empowering department heads, setting the tone, and settling territorial disputes are normally associated most closely with the

A

Administrators office

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11
Q

The rate of compliance with dental requirements in US facilities in 2015 was

A

99%

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12
Q

Federal, congressionally written requirements for the roe(s) the medical director may/must play are

A

Brief and vabue

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13
Q

When attending physicians fail to visit their patients on a timely basis, the medical director

A

Often substitutes and accomplishes the required physician services

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14
Q

In most nursing facilities of 100-200 beds, there is ___ medical staff

A

Usually no organized

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15
Q

Pharmacy services in US nursing facilities in 2015 were about 98% in compliance with the exception of

A

Procedures and storage

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16
Q

One of the main advantages of a closed medical staff is that

A

One of the staff can be on call all the time

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17
Q

Facility compliance with laboratory services requirements in 2015 was

A

Nearly 100%

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18
Q

Closed medical staffs are more likely in___ facilities that serve a large ___ patient population

A

Larger/Medicaid

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19
Q

Dental care is often a neglected area of care in nursing facilities because dentists

A

Are typically reimbursed approximately half the office fee

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20
Q

Dental care is also often a neglected area of care in nursing facilities because dentists

A

Are often insecure about functioning outside their office with complex cases

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21
Q

Total RN and LPN hours per patient day in US nursing facilities during 1993 to 2015

A

Rose perceptibly and then decreased slightly

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22
Q

Successful solutions to oral care in the facility will likely be linked to

A

Retaining a dental director at perhaps $5-$8 per patient per month

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23
Q

There is need in most nursing facilities for a ___ who will make rounds, see patients on a monthly basis, and train nursing staff to observe and meet patients’ oral needs

A

Dental hygenists

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24
Q

One practical solution to attaining a satisfactory level of oral care for nursing facility patients is to

A

Train oral care aides ( a regularly employed nurse’s aide)

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25
Q

A podiatrist is an important component of foot care in the nursing facility because

A

Diabetics need podiatrists for safe toenail clipping

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26
Q

Ensuring all medications are available as ordered, that all reorders and stop orders are implemented, and reviewing each patients medications monthly falls to the

A

Consulting pharmacist

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27
Q

Observing medication passes and recording and reporting drug error rates falls to the

A

Consulting pharmacist

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28
Q

A facility of 120 patients with eight new admissions per month might ___ physical therapy services

A

Contract for

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29
Q

A facility of 120 patients with 30 to 40 new admissions each month would likely ___ physical therapy services

A

Offer in-house

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30
Q

One way some facilities have bridged the gap between formal physical therapy given and the ‘habilitative’ care given daily by the nursing staff is to

A

Establish a restorative nursing program led by a nurse

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31
Q

Increasingly facilities needing xrays are

A

Using mobile xray services

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32
Q

In the nursing facility, implanted ports, midline catheters, central line catheters and epidural lines are part of

A

Subacute care

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33
Q

For nursing to achieve its tasks

A

Nearly every department must cooperate

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34
Q

Keeping medical records must be assigned to

A

A full time employee

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35
Q

The major difference between the challenge faced by the nursing home dietary director compared with the hospital dietary director is

A

Diets over an extended period of time

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36
Q

During the years 1993 to 2006 the major area in dietary services that needed improvements in the view of the inspectors was

A

Sanitary conditions

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37
Q

A particular patient care related concern the administrator should address when evaluating the social workers sand activities directors work is

A

Whether less responsive patients are receiving attention

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38
Q

Deficiencies for housekeeping appear to be

A

Varying over time

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39
Q

The personnel for whom the personnel director has line responsibility is

A

Personnel department staff

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40
Q

In practice most of the actual hiring in nursing facilities is done by the

A

Department managers

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41
Q

In the typical facility of 100 patients there is/are ___ full time personnel directors

A

No

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42
Q

The process of defining a job in terms of tasks or behaviors required and specifying the qualifications is performing a

A

Job analysis

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43
Q

Informing about the job that results in a statement of the job to be done including a list of duties, title, and qualifications is a job

A

Descripton

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44
Q

That which distinguishes one job from all others is the job

A

Title

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45
Q

A coordinated and aggregate series of work elements used to produce an output for example making a bed is known as a

A

Task

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46
Q

The administrator asks the financial manager to identify competition for personnel, estimate in migration or out migration of workers and look at wage scales in the area. the administrator wants

A

A person power inventory

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47
Q

The authority of government agencies to review facilities recruitment sources advertising and statistics on the number of applicants, and persons hired by category stems from

A

The Civil Rights Act

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48
Q

The geographical scope of a search for applicants for a nursing assistant or housekeeping job is likely to be limited to

A

Commuting distance

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49
Q

Present employees career ladder job posting and job bidding are

A

Good recruiting sources

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50
Q

Career ladders are paths along with the employee

A

Can hope to progress

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51
Q

Posting a job opening on the facility bulletin board is

A

Generally a good practicie

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52
Q

Use of a search firm would be more appropriate for hiring a

A

New administrator

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53
Q

Recruitment is the process of ___ prospective staff

A

Locating

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54
Q

Personnel selection is the process of

A

Deciding which applicant best fits the job requirements

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55
Q

Prohibiting the discrimination on the basis of race, color, religion, sex, or national origin the basis of the

A

Civil Rights Act

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56
Q

The Civil Rights Act Title 7 and the Equal Employment Act of 1972 apply to employers of ___ or more employees

A

15

57
Q

The employer interview 90 Black applicants and 30 White applicants, then hires 30 White and 30 Black applicants. If applicants were hired in these proportions over time the facility would likely experience

A

Adverse impact

58
Q

The staff development coordinator sent a candidate to five different departments heads who used the newly developed application form an obtained the same score results. The staff development coordinator an reasonably feel that the application from has

A

Reasonably reliability

59
Q

The staff development coordinator asks several of the department heads if the application form the coordinator has development is helping them match candidates with job descriptions. The coordinators is wondering if the instrument has

A

Content validity

60
Q

The staff development coordinator has found an instrument that measures a trait believed important to jobs in nursing facilities. The staff development coordinator believes this instrument has

A

Construct validity

61
Q

The director of nursing asks a job applicant’s age and religious affiliation. This is

A

Illegal

62
Q

After hiring an applicant, the staff development coordinator demands that the new hire bring in a photograph or allow one to be made at the facility. This is

A

Legal

63
Q

The director of nursing asks whether an applicant nurse is willing to work on Easter. This is

A

Illegal

64
Q

The director of nursing asks the nurse candidate how much alcohol she consumes per week. This is

A

Illegal

65
Q

The DON asks the applicant whether he has ever been treated for drug problems. This is

A

Illegal

66
Q

The DON asks the treatment nurse applicant a predetermined and set array of questions. The DON is using a/an ___ interview approach

A

Patterned

67
Q

A DON asking a nurse supervisor applicant “what actions have you taken if you disagreed with a supervisors decision?’ Is

A

Legal

68
Q

Research results suggest that interview for job applicants may be better for explaining

A

Why a person would not be a good candidtate

69
Q

When asked an applicant reveals that she has been convicted in an area relevant to the job being sought. The director of nursing

A

Legal

70
Q

Credit reports on job applicants

A

Require the applicant’s permission

71
Q

A good risk management related reason for requiring a physical examination before any new employee begins work is to

A

Provide a baseline against which to assess later exams or claims

72
Q

If the physician determines that the new employee cannot perform essential functions of the position accepted due to a disability covered under the Americans With Disabilities Act, the facility

A

Must make a reasonable accomodation

73
Q

In most nursing facilities, the final decision to hire a job applicant is made by the

A

Department head

74
Q

Thirty years ago, successful caring for the frail elderly int eh facility often depended less on technical knowledge than compassion for others. Today successful caring for the frail elderly in the facility increasingly depends on

A

Both technical knowledge and compassion

75
Q

Nursing and nursing assistants who have drive and enthusiasm for caring for the patient

A

Can be taught technical skills they lack

76
Q

Applicants who lack fire in their hearts or passion for their work are

A

Are not so easily taught there attributes

77
Q

The hiring decision itself

A

Is complex

78
Q

The first day on the job

A

Leaves a lasting impression

79
Q

Official welcome, introduction to staff, and a tour of the facility are activities best associated with the

A

First day on the job

80
Q

Valuable tax credits can be achieved if the facility ensures that employees comply with the

A

Targeted Jobs Tax Credit Program

81
Q

A compilation of facility policies that directly relate to work conditions is

A

The employee handbook

82
Q

Employers who have entered clear disclaimers in the employee handbook have ___ successful employee suits in court alleging the handbook to be a binding contract

A

Not prevented

83
Q

When the staff development coordinator reviews job descriptions and the activities essential for performing each job, the coordinator is performing a

A

Task analysis

84
Q

Employee education offered throughout the work career of the employee, often of a mandatory nature, is typically referred to as

A

Inservice training

85
Q

One way to improve evaluation of training efforts is to state learning objectives

A

As behavioral objectives

86
Q

Social approval, self esteem, security, and use of power are exampels

A

What employees seek from the facility

87
Q

Generally, if the community or significant others disapprove of the employee working at a facility , the employee

A

Will not have positive feelings about working at the facility

88
Q

Being part of a facility that has a sense of purpose to which an employee can dedicate energy with pride enhances an employee’s

A

Self esteem

89
Q

Employees who are enjoying a high level of job satisfaction are more likely to

A

Provide a high level of patient care

90
Q

Employees want to work for an employer who

A

Stimulates their dreams and aspirations

91
Q

Among the following, the most important needs of the staff from the administration is to

A

Take a personal interest in them

92
Q

Every day, administrators in more than 16,000 nursing facilities make personnel decisions based on

A

Their assumptions of what motivates the staff

93
Q

The assumptions that employees naturally dislike work, prefer to receive extensive direction from superiors, and work to avoid responsibility characterize the

A

Theory X phiosophy

94
Q

Managers who believe that using energy to work is as natural as using energy to play or rest, that individuals can exercise self direction, and that individuals seek and accept responsibility accept the approach characterized as teh

A

Theory Y philosophy

95
Q

A test often used by facility personnel staff that has 1000 questions asking respondents how they feel or act in a variety of situations, then place respondents into categorized of introverted or extroverted, sensing or intuitive, thinking or feeling, and perceiving or judging is the

A

Myer-Briggs Type Indicator

96
Q

Persons characterized as systematic, thorough, and balanced and who ask detailed questions about each situation are characterized as

A

Left brained

97
Q

Persons characterized as more intuitive, quick, and less complex in their approach to decision making are characterized as

A

Right brained

98
Q

One safer generalization about employee motives is that

A

They are always mied

99
Q

Some motives/needs may recede when satisfied, for example, hunger or thirst; other motives such as the need for power

A

May become more intensified when partially achieved

100
Q

The process of giving employees increased roles in the decision making processes of the facility is sometimes called

A

Job enrichement

101
Q

In Maslow’s hierarchy of needs concept, it is ___ to meet lower needs before higher needs become salient

A

Necessary

102
Q

Employees who are hard driving and achievement oriented and who strive constantly to achieve higher levels are characterized as

A

Type A

103
Q

Persons who have only moderate achievement needs are less competitive and more satisfied with moderation whether in sports, titles, or on the job productivity are characterized as

A

Type B

104
Q

In the nursing facility setting, ___persons are required to be either certified or licensed

A

Nearly all

105
Q

When a patient wanders away, walks away, runs away, escapes, or otherwise leaves a caregiving facility or environment unsupervised, unnoticed, and/or before the scheduled discharge, the patient has

A

Eloped

106
Q

A charge nurse being encouraged to become a nurse practitioner and a nurses’ aide being supported to seek to become a licensed practical nurse are examples of. a facility commitment to provide employees

A

A career path

107
Q

Pain is

A

What the patient says it is

108
Q

The most reliable indicator of pain is

A

The resident self report

109
Q

Employees prefer to work in a facility in which mistakes

A

Are expected

110
Q

The medication nurse who burst into the director of nursings office and bemoans making a 20@ error rate on her last attempt to pass medications has

A

Set the stage for communication and improvement

111
Q

The idea that when reward follows performance, performance improves and that when rewards do not follow performance, performance deteriorates is known as

A

Reinforcement theory

112
Q

The reduction in degrees of freedom in decision making brought about by well developed policies is

A

A potential downside of having good policies

113
Q

Department heads who conform are defensive, produce detailed, substantiation of unimportant problems, and give invalid information illustrate

A

Argyris’s belief that organizations tend to treat employees as immature

114
Q

The idea of treating each employee as a member of the team is

A

An effort to combat powerlessness to give employees ownership

115
Q

A director of nursing who consults aides about whether they are prepared to receive a new admission and acts on the aides decision is an attempt to

A

Give ownership to the aides and treat them as a business person

116
Q

One of the major tasks of the administrator is to

A

Create and enforce opportunities for staff to feel in control

117
Q

High patient care depends in part, on whether the administrator is able to

A

Enable the employees to ‘buy’ into the facility

118
Q

‘It’ll never work’ ‘we’ve tried that 20 times already’ ‘yes, but…’ are common responses to new suggestions known as

A

Fore hoses

119
Q

Somatic, visceral, and bone are

A

Categories of pain

120
Q

Abuse, neglect, superficial/substantial injuries of unknown source, misappropriated property

A

Must be reported to authorities

121
Q

A good rule of thumb in the treatment of pain is to

A

Ue lowest effective does

122
Q

The are those, such as Deming who argue that being the member of a productive team affords the facility managers sufficient evaluation and control over employees performance. One potential problem with this is that

A

Organizations memories are short

123
Q

Job performance evaluation is intended to be a function of comparing and controlling personnel

A

Performance quality

124
Q

The absence of any written system for evaluation of long-term performance exposes the individual more nearly to

A

The whim of mangers

125
Q

Employees it has ben observed normally

A

Do not outperform their self image

126
Q

An evaluator checking off the extent to which an employee meets a trait or requirement is using a/an

A

Rating scale

127
Q

Department heads who consistently give high ratings to avoid conflict illustrate the

A

Leniency error

128
Q

The supervisor is impressed by the fact that the employee never missed a day and was never late, so rated the employee highly overall. This is a/an

A

Halo effect

129
Q

Transfer, promotion, demotion, and layoff are possible outcomes of

A

A performance appraisal

130
Q

Workers expecting an exchange in which their wages and benefits are equal to their work effort when compared with similarly situated employees illustrate the

A

Equity theory

131
Q

Giving an across the board wage increase based on the Consumer Price Index is giving a/an

A

Cost of living increase

132
Q

In the nursing facility, the key job against which many staff measure their wages in compensation of the

A

DON

133
Q

Unless the facility can convincingly illustrate that it had a ‘just cause’ for firing an employee that employee will likely

A

Collect unemployment

134
Q

Grievance procedures offer a needed

A

Safety valve

135
Q

With the ultrasound stethoscope the nursing facility nurse will be providing ___like monitoring in the nursing facility setting

A

Intensive Care Unit

136
Q

Lean body mass and bone mineral contents usually ___ with age

A

Decrease

137
Q

A decrease in intestinal motility characteristically accompanies

A

Aging

138
Q

Succeeding in caregiving includes commuting the facility care efforts to both the resident and the ___ surrounding each resident

A

Suport networkds

139
Q

An increasing amount of valuable personnel information can be obtained through using smart

A

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