Mla Flashcards
What makes a team successful?
A team depends on the personalities of each member and the leadership skills of the leader. However, what makes a successful team is having mutual respect , common and aligned goals, open line of communication and patience.
An example of where I worked as part of a team was second year of uni where students were to devise a protocol and create an experiment based on the design of primers which would amplify strains of coronavirus.
Define teamwork and how have you done this
Teamwork is the process of working collaboratively with a group of people to achieve a common goal.
I have developed team work skills in a variety of settings. In a laboratory setting, I have conducted multiple projects with others which involved us all performing own tasks individually and collaboratively together to reach a final outcome.
In an employment setting, I have developed this by reaching company targets and working together to ensure customer satisfaction
6 values of NHS
1) working together for the patients - patients come first in everything we do
2) respect and dignity – value every person as an individual. You should respect their aspirations and commitments in life and seek to understand their priorities, needs, abilities and limits.
3) commitment to quality of care – we earn the trust placed in us by insisting on quality and striving to get the basics of quality of care. Making sure safety, effectiveness and patient experience is right every time
4) compassion – ensure compassion is central to the care we provide and respond with humanity and kindness to each persons pain, distress, anxiety or need.
5) improving lives – strive to improve health and well-being and peoples experience of the NHS
6) everyone counts- maximise our resources for the benefit of the community and ensure no one is excluded, discriminated against or left behind
What are the most important skills and qualities needed to be a MLA?
Exceptional attention to detail skills are required coupled with an ability to work accurately. In the past whilst working within the lab I would constantly double check my work and fill in data as I go to ensure better accuracy.
It’s important to be a strong communicator both verbally and in writing.
Research and analytical skills, knowledge of lab procedures and equipment while also having solid mathematical skills.
You need to be a great team player because not only do you need to work with your colleagues within the lab, you also need to work collaboratively with other people including medical staff.
It’s important to be organised and stay on track, follow safety procedures.
Have excellent time management as meeting deadlines is crucial in this field of work and I have the ability to prioritise my work and get things done on time
Concentration- the work will involve repeating the same short tasks
What is the difference between hazard and risk?
Hazard is something that can cause harm, for example, chemicals, walking up a ladder, electricity/electrical devices
Risk is the chance, either high or low, that any hazard can actually cause somebody harm.
What is SOP?
Standard Operating Procedures
Step-by-step guide on how to perform a task. All staff required to perform a particular task must do you say in the same way as everybody else by following the guidelines outlined.
SOP benefits patients the most, as they can be confident that the sample be handled in the same way/procedure is everyone else’s.
Why are SOP so important?
- good for quality management and consistency
-Ensures all experiments being performed are done in a consistent manner to produce reproducible results
- Also important for safety as the written instructions would include information about potential hazards and how this can be mitigated
Why do you want to work as a MLA?
I am someone who is always willing to learn and a hard worker. I am also passionate about research, scientific based investigations and making a difference in the work I undertake. The idea of making a difference and helping others makes me feel content. From a young age, I have always had a passion for science, and I want to work as an MLA because I believe with the skills I have developed during my undergraduate studies and employment, I would excel in this role.
What duties do you think are involved?
MLA’s perform a variety of duties, including the receipt and checking of specimens, processing specimens (entry of patient details and samples on the system), recording and reporting findings, liaising effectively with others, and answering any enquiries they may have.
What are your weaknesses?
I am sort of a perfectionist as I can spend a some time ensuring that what I’ve done is of great standard
What are your strengths?
-Fast learner
-Work well under pressure
-Multitask
-Able to adapt quickly
-Work collaboratively with others
-Hard worker
-Proactive
-Exceptional time management skills
-Attentive to detail
-Good hand/eye coordination
-Good written and verbal communication, keyboard and software skills in word/excel
How would you diffuse/deal with an angry person?
Firstly, I will try to keep them calm, speak to them in a non-patronising manner. I will listen and try to gain as much information as I can and assist them to the best of my ability. If things escalate, I would seek advice or support from a senior member of staff.
Provide a situation where you had to work under pressure. How did you deal with it?
During my final year of university, we were given four weeks to collect data and then an additional three weeks to write up -collate results, interpret and analyse. Also during the course of the seven weeks we have lessons for other modules and assignments due. My 5000 word dissertation and a 2000 word assignment were due on the same day and I had my driving test the following day. how I got through this was organising and managing my time efficiently. I’d plan out my days and dedicate specific hours of my day in getting tasks done and also ensuring I took time to look after myself.
Another situation where I worked under pressure was when I worked as a stock replenisher during the busy Christmas period. I was one of the two staff that worked the late shift. Stock levels were low for all men, women and kids departments, I had to deal with any customer queries, all returns and ensure that we receive the delivery and sort it out before the end of our shift. How I dealt with this was keeping calm and replenishing stock as quickly as possible which was relatively easy as I knew where everything was, communicating with my colleague, and if a customer approached me, I would stop what I was doing, put my things to the side and assist the customer as they always come first. In this role, patients come first, you must do things to the best of your ability and at the best interest of the patient so than the medical team can decide what’s the next best step based on the patients test results.
How do you handle criticism?
I’m always open to constructive criticism because I view it as an opportunity for me to learn and improve.
I respond to criticism in a professional and open minded manner, and with the attitude that there is always room for improvement. I listen carefully to what they have to say. I never take criticism personally, and I’m the type of person who acknowledges my faults and weaknesses before taking positive steps to improve.
GDPR
General Data Protection Regulation
The way in peoples personal information is used is covered by law known as GDPR
Healthcare professionals who provide care, maintain records about our health and treatment or care we have received previously. These records help to provide us with the best possible health care and treatment. These records can be electronic, paper based or a mixture of both.
The information is stored can be used for management audit purposes. However it’s only available to and used by those involved in our care. We have the right to know what information that is held about us and if we like to see what info is held we could always ask. as patients we have the right to prevent confidential information from being shared or used for any purpose other than providing care except personal circumstances.
As staff member, I would ensure I follow the code of practice and rules that are applicable to the laboratory team and I’ll make sure I never never leave confidential information or records lying around, never discuss anything about a patient unless it was within permitted realms of my work, with authorised personnel also within the boundaries of the code of conduct
