Mission and Core Values

Question 1

What is Backyard Bowls’ tag line?

Answer 1

“Better Life through better food”

Question 2

What is Backyard Bowls’ mission?

Answer 2

Provide a healthy, delicious, easily accessible meal that supports a balanced lifestyle and a sustainable environment.

Question 3

What are Backyard Bowls’ core values?

Answer 3

1. We own our work
2. We prioritize customer experience
3. We demand high quality
4. We develop leaders
5. We support a sustainable community

Question 4

Core value #1: We own our work… (Ownership)

Answer 4

• We know our responsibility
• We show up prepared, everyday
• We over-communicate
• We leave the store better than we found it

Question 5

Core Value #2: We prioritize customer experience… (Experience)

Answer 5

• We lead with a fun, positive attitude
• We educate on our product
• We deliver quickly and accurately

Question 6

Core Value #3: We demand High Quality… (Quality)

Answer 6

• …from ourselves in the product we produce
• …from our teams in the experience we create
• …from our vendors and partners in the products and services they provide
• …from our community in the life we enable for each other

Question 7

Core Value #4: We develop leaders… (Leadership)

Answer 7

• We maintain clear, achievable goals
• We provide constant performance feedback
• We recruit and promote proven success
• We offer opportunities for growth and improvement

Question 8

Core Value #5: We support a sustainable community… (Sustainability)

Answer 8

• We promote a product that sustains a balanced life
• We actively develop relationships with individuals and local organizations
• We eliminate waste and minimize our negative impact on the world
• We work to ensure that all people have equal access to a healthy, balanced life

Question 9

What are Backyard Bowls’ Core Four?

Answer 9

The “Core Four” are the foundational items on which the culture at Backyard Bowls is built on, with our guests and our team members.

1: Make Eye Contact
2: Smile
3: Speak Enthusiastically
4: Stay Connected

Question 10

Core Four 1. Make Eye Contact

Answer 10

Until we make eye contact, we can’t connect with someone and we will not be able to fully communicate anything. If we can’t connect, we can’t communicate.

Question 11

Core Four 2. Smile

Answer 11

Just a smile can make someone’s day in a huge way. A real smile will lift your spirits up and anyone who sees you smile.

Question 12

Core Four 3. Speak Enthusiastically

Answer 12

So much of our communication is not in the words we use but in our tone of voice, body language, facial expressions, etc. Yet, speaking enthusiastically is a wonderful way to communicate joy, happiness, and a genuine interest in the customer.

Question 13

Core Four 5. Stay Connected

Answer 13

This means build relationships with customers. It’s bot about selling açaí bowls but making a difference in someone’s life as they experience Backyard Bowls. BYP values the relationships and the positive influence we can have when we build a relationship. Until we build a relationship with someone, we are not able to lead them or influence them at a high level. Connecting with someone is critical leadership that we can all improve on. It takes energy to connect and we must always be willing to be the first person to make that connection.