MIS: Exam 3 - Ch 12

Question 1

Types of Decisions: Decision maker must provide judgment, evaluation, and insight to solve problem. Each decision is novel, important and non-routine, no procedure

Answer 1

Unstructured

Question 2

Types of Decisions: Repetitive and routine; involve definite procedure for handling so they do not have to be treated each time as new

Answer 2

Structured

Question 3

Types of Decisions: Only part of problem has clear-cut answer provided by accepted procedure

Answer 3

Semi-Structured

Question 4

Decisions at senior, middle and operational manager levels: Who makes many unstructured decisions

Answer 4

Senior managers

Question 5

Decisions at senior, middle and operational manager levels: Who makes more structured decisions but these may include unstructured components

Answer 5

Middle managers

Question 6

Decisions at senior, middle and operational manager levels: Who makes more structured decisions. Common, routine and numerous

Answer 6

Operational managers / rank-and-file type employees

Question 7

Four Stages of the Decision Making process?

Answer 7

Intelligence, Design, Choice, Implementation

Question 8

Which Stage of the Decision Making Process Includes: Discovering, identifying, and understanding the problems occurring in the organization

Answer 8

Intelligence

Question 9

Which Stage of the Decision Making Process Includes: Identifying and exploring solutions to the problem

Answer 9

Design

Question 10

Which Stage of the Decision Making Process Includes: Choosing among solution alternatives

Answer 10

Choice

Question 11

Which Stage of the Decision Making Process Includes: Making chosen alternative work and continuing to monitor how well solution is working

Answer 11

Implementation

Question 12

Which model of management is a theoretical model, good systematic practice.
Has 5 functions: Planning, organizing, coordinating, deciding, and controlling

Answer 12

Classical Model of Mngmt

Question 13

Which model of management says actual behavior of managers appears to be less systematic, more informal, less reflective, more reactive, and less well organized than in classical model

Answer 13

Contemporary Behavioral Model

Question 14

Mintzberg’s 10 Managerial Roles fall into 3 categories:

Answer 14

Interpersonal, Informational and Decisional

Question 15

Category of Mintzberg’s Managerial Roles: Managers act as leaders; attempting to motivate, counsel, and support subordinates. Act as liaisons between various organizational levels and teams.

Answer 15

Interpersonal Roles

Question 16

Category of Mintzberg’s Managerial Roles: Receiving and communicating info to those who need it.

Answer 16

Informational Roles

Question 17

Category of Mintzberg’s Managerial Roles: Initiating new kinds of ideas and activities, allocate resources, negotiate conflicts, etc.

Answer 17

Decisional Roles

Question 18

Term: A sequence of unambiguous rules and/or instructions for solving a problem. Used to obtain a required output for any legitimate input(s) in a finite amount of time.

Answer 18

Algorithm

Question 19

Made possible through computer algorithms precisely defining steps for a highly structured decision. Humans taken out of decision BUT Require safeguards to ensure proper operation and regulation

Answer 19

High velocity automated decision making

Question 20

Term used by hardware and software vendors and IT consultants to describe the infrastructure for warehousing, integrating, reporting, and analyzing data that comes from the business environment.

Answer 20

Business Intelligence

Question 21

Roles of Constituencies: Operational and middle managers

Answer 21

Monitor day to day business performance. Make fairly structured decisions. Use MIS

Question 22

Roles of Constituencies: Business Analysts, Also called:

Answer 22

“Super User” - Use more sophisticated analysis. Create customized reports. Use DSS

Question 23

Name the 2 decision support system Models

Answer 23

Mathematical or Analytical Models

Question 24

Decision Support for Operational and Middle Management - Type of Analysis for Semi-Structured Decisions: Working forward from known or assumed conditions, allow the user to vary certain values to test results to predict outcomes if changes occur in those values.

Answer 24

“What-if” analysis

Question 25

Decision Support for Operational and Middle Management - Type of Analysis for Semi-Structured Decisions: Model that ask What-if questions repeatedly to predict a range of outcomes when one or more variables are changed multiple times.

Answer 25

Sensitivity analysis

Question 26

Decision Support for Operational and Middle Management - Type of Analysis for Semi-Structured Decisions: Helps decision makers with Goal Seeking: Ex: If i want to sell x# units next year, how much must price be reduced?

Answer 26

Backward sensitivity analysis

Question 27

Decision Support for Operational and Middle Management - Type of Analysis for Semi-Structured Decisions: Employed to identify and understand patterns in business information that may be useful for semistructured decision making

Answer 27

Multidimensional analysis / OLAP

Question 28

Decision Support for Senior Management: Which method is a framework for operationalizing a firm’s strategic plan by focusing on measurable outcomes on four dimensions: Financial, Business process, Customer, Learning & growth?

Answer 28

Balanced Scorecard Method

Question 29

Used to measure each dimension of a balanced scorecard

Answer 29

KPIs - Key Performance Indicators

Question 30

Another popular management methodology for senior decision making that translates firm’s strategies (e.g. differentiation, low-cost producer, scope of operation) into operational targets. KPIs developed to measure progress towards targets

Answer 30

Business performance management (BPM)

Question 31

Data Collected for ESS

Answer 31

Internal data from enterprise applications. External data such as financial market databases. Drill-down capabilities.