MIS: Exam 3 - Ch 12 Flashcards
Types of Decisions: Decision maker must provide judgment, evaluation, and insight to solve problem. Each decision is novel, important and non-routine, no procedure
Unstructured
Types of Decisions: Repetitive and routine; involve definite procedure for handling so they do not have to be treated each time as new
Structured
Types of Decisions: Only part of problem has clear-cut answer provided by accepted procedure
Semi-Structured
Decisions at senior, middle and operational manager levels: Who makes many unstructured decisions
Senior managers
Decisions at senior, middle and operational manager levels: Who makes more structured decisions but these may include unstructured components
Middle managers
Decisions at senior, middle and operational manager levels: Who makes more structured decisions. Common, routine and numerous
Operational managers / rank-and-file type employees
Four Stages of the Decision Making process?
Intelligence, Design, Choice, Implementation
Which Stage of the Decision Making Process Includes: Discovering, identifying, and understanding the problems occurring in the organization
Intelligence
Which Stage of the Decision Making Process Includes: Identifying and exploring solutions to the problem
Design
Which Stage of the Decision Making Process Includes: Choosing among solution alternatives
Choice
Which Stage of the Decision Making Process Includes: Making chosen alternative work and continuing to monitor how well solution is working
Implementation
Which model of management is a theoretical model, good systematic practice.
Has 5 functions: Planning, organizing, coordinating, deciding, and controlling
Classical Model of Mngmt
Which model of management says actual behavior of managers appears to be less systematic, more informal, less reflective, more reactive, and less well organized than in classical model
Contemporary Behavioral Model
Mintzberg’s 10 Managerial Roles fall into 3 categories:
Interpersonal, Informational and Decisional
Category of Mintzberg’s Managerial Roles: Managers act as leaders; attempting to motivate, counsel, and support subordinates. Act as liaisons between various organizational levels and teams.
Interpersonal Roles
Category of Mintzberg’s Managerial Roles: Receiving and communicating info to those who need it.
Informational Roles
Category of Mintzberg’s Managerial Roles: Initiating new kinds of ideas and activities, allocate resources, negotiate conflicts, etc.
Decisional Roles
Term: A sequence of unambiguous rules and/or instructions for solving a problem. Used to obtain a required output for any legitimate input(s) in a finite amount of time.
Algorithm
Made possible through computer algorithms precisely defining steps for a highly structured decision. Humans taken out of decision BUT Require safeguards to ensure proper operation and regulation
High velocity automated decision making
Term used by hardware and software vendors and IT consultants to describe the infrastructure for warehousing, integrating, reporting, and analyzing data that comes from the business environment.
Business Intelligence
Roles of Constituencies: Operational and middle managers
Monitor day to day business performance. Make fairly structured decisions. Use MIS
Roles of Constituencies: Business Analysts, Also called:
“Super User” - Use more sophisticated analysis. Create customized reports. Use DSS
Name the 2 decision support system Models
Mathematical or Analytical Models
Decision Support for Operational and Middle Management - Type of Analysis for Semi-Structured Decisions: Working forward from known or assumed conditions, allow the user to vary certain values to test results to predict outcomes if changes occur in those values.
“What-if” analysis
