MIS: Exam 1 - Ch 2

Question 1

Processes may be _______ or ________

Answer 1

Assets or Liabilities

Question 2

Businesses can be viewed as a collection of processes, both _________ and _______-______

Answer 2

Functional and Cross-Functional

Question 3

Organizations consist of _______ (people), _____ and ______

Answer 3

Resources, Processes and Data

Question 4

Give 4 examples of Functional Business Processes

Answer 4

Manufacturing and Production (Assembling the product), Sales and Marketing (ID customers and markets), Finance and Accounting (Create Fin Stmnts, project sales and assoc costs), Human Resources (recruiting talent, hiring employees)

Question 5

Give an example of a Cross-Functional Business Process:

Answer 5

The Order Fulfillment Process: Fulfilling a customer order involves a complex set of steps that requires the close coordination of the sales, accounting, and manufacturing functions.

Question 6

Information System that: Perform and record daily routine transactions necessary to conduct business. ex: Sales order entry, shipping and receiving, payroll, call center system

Answer 6

TPS Transaction Processing System

Question 7

Information System that: Provides pre-specified reports, answers to routine questions with predefined procedure for answering them, data from TPS, few analytical capabilities

Answer 7

MIS Management Information System

Question 8

Definition of MIS in Academic and Systems Context:

Answer 8

Academic Context: The study of information systems in business and management. –
Systems Context: Specific Category of information systems serving middle management.

Question 9

Information System that: Serves Middle Management, supports non-routine decision making, often make use of external information as well as data from TPS/MIS, What-If Analysis? ex: What is impact on production schedule if December sales doubled?

Answer 9

DSS Decision Support System

Question 10

Which Decision Support System uses Voyage-Estimating Systems (specific conditions)

Answer 10

Model Driven DSS

Question 11

Which Decision Support System uses Data?

Answer 11

Data Driven DSS

Question 12

Information System that: Support Senior Management, address non-routine decisions (Requiring judgment, evaluation, and insight), incorporate data about external events (e.g. new tax laws or competitors) as well as summarized information from MIS / DSS / TPS. ex: Digital dashboard with real-time view of firm’s financial performance: Working capital, A/R, A/P, cash flow and inventory

Answer 12

ESS Executive Support Systems

Question 13

What is a system for linking the enterprise that spans functional areas, executes business processes across the firm, includes all levels of management and Improves productivity and flexibility?

Answer 13

Enterprise Applications

Question 14

Name the 4 major enterprise applications:

Answer 14

ERP Enterprise Resource Planning System, Supply Chain Management Systems, Customer Relationship Management Systems, and KMS Knowledge Management Systems

Question 15

Which Enterprise Application Collects data from different firm functions and stores data in a single central data repository, Integrates business processes, resolves problems of fragmented, redundant data sets and systems and enables coordination of daily activities, efficient response to customer orders, and provide valuable info for improving management decision making?

Answer 15

ERP Enterprise Resource Planning System

Question 16

Which Enterprise Application Provides information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention? It also can Integrate firm’s customer-related processes and consolidate customer information from multiple communication channels. ex: Sugar CRM, Sales Force

Answer 16

Customer Relationship Management Systems

Question 17

Which Enterprise Application consist of a firms Intellectual Property (IP), Supports processes for acquiring, creating, storing, distributing, applying, and integrating knowledge, as well as collecting internal knowledge and experience within firm and make it available to employees, link to external sources of knowledge and Internal Wiki Sites/SharePoint

Answer 17

KMS Knowledge Management System

Question 18

Enterprise Applications are

Answer 18

automate processes that span multiple business functions and organizational levels and may extend outside the organization.

Question 19

Name the most prevalent and oldest collaboration tools used for teamwork and collaboration:

Answer 19

Email and IMing

Question 20

Name Tools for collaboration and teamwork:

Answer 20

Social Networking, Wiki’s (KMS), Intranet sites, Virtual Meeting Systems, Google Apps/Sites/Groups, Microsoft SharePoint and Lotus Notes