Mintzberg

Question 1

Strategic apex

Answer 1

Senior level management
charged with ensuring that the organisation serves its mission in an effective way. Top management make the strategic decisions for the organisation and feed this down to the middle line of managers.

Question 2

Middle line

Answer 2

Middle managers delegate decisions from strategic apex down the chain of command to the operating core

Question 3

Operating core

Answer 3

The workers; those that perform the basic work related directly to the production of products and services

Question 4

Support staff

Answer 4

Providing indirect services to the rest of the organisation

Question 5

Technostructure

Answer 5

The analysts who design systems concerned with the formal planning and control of the work

Question 6

Simple structure

Answer 6

Simple, not much more than one large unit consisting of one or a few top managers and a group of operators who do the basic work –> the classic entrepreneurial company

Question 7

Machine bureaucracy

Answer 7

Emphasis on the standardization of work; low skilled, highly specialized jobs –> mass production organisations

Question 8

Professional bureaucracy

Answer 8

Firms where each job is different and professional expertise is required –> lawyer and accountancy firms

Question 9

Divisional form

Answer 9

A central headquarters supports a number of independent divisions –> large corporations who have different business units and product lines

Question 10

Innovative/adhocracy

Answer 10

Organisations hire and give power to experts –> new industries of companies that want to become innovative leaders