Mintzberg

Question 1

Mintzberg

Answer 1

Looks at managerial myths. About organization, coordination, plans and control

Question 2

Myths

Answer 2

• The manager is a reflective, systematic planner
• The manager has no regular work to perform
• The manager needs aggregated information which a formal management system best provides
• Management is quickly becoming a science and a profession.

Question 3

The manager is a reflective, systematic planner

Answer 3

Work is actually done at a fast pace and in between interruptions
They plan while in the middle of daily actions

Question 4

The manager has no regular work to perform (plan in advance, sit back, relax)

Answer 4

Performs ritual/ceremonial duties, negotiations, processing of soft information
Play a key role in securing external info and passing it to subordinantes

Question 5

The manager needs aggregated information, which a formal management system best provides

Answer 5

Prefer verbal media, telephone calls and meetings over documents

Question 6

Management is quickly becoming, a science and a profession

Answer 6

Hardly known what procedures managers use

The information they needs differs but they seek it in the same way (word of mouth)

Question 7

10 roles for managers

Answer 7

Figurehead
Leader
Liaison
Monitor
Dissemination
Spokesperson
Entrepreneur
Disturbance Handler
Resource allocator
Negotiator

Question 8

Three manager categories

Answer 8

Interpersonal Roles
Informational Roles
Decisional Roles

Question 9

Figurehead

Answer 9

Attends events and performs ceremonial duties. Face of the company. Takes clients to lunch etc…

Question 10

Leader

Answer 10

Responsible for the work of other
Responsible for hiring and training staff
Motivates and encourages employees

Question 11

Liaison

Answer 11

Makes contact outside the vertical chain of command.
Spends time with people inside and outside their units
Sits on outside boards. Lunches with client/suppliers

Question 12

Monitor

Answer 12

Scans environment for information. Is on the lookout for new ideas

Question 13

Disseminator

Answer 13

Passes some of the information directly to subordinates, who would otherwise not have access to it

Question 14

Spokesperson

Answer 14

Sends some information to people outside the unit

Question 15

Entrepreneur

Answer 15

Manager seeks o improve the unit and adapt it to changing conditions of the environment.
Initiates development projects

Question 16

Disturbance Handler

Answer 16

Involuntarily responds to pressures. Change is beyond the managers control

Question 17

Resource Allocator

Answer 17

Decides who gets what. Capital budgeting. Cost-benefit analysis

Question 18

Negotiator

Answer 18

Has the info/authority to find solutions, negotiate and arrive at agreements.