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Current Trends > Midterm > Flashcards

Midterm Flashcards

1
Q

In 2016, authentic adventure trips become all the rage, they are continue to emerge as popular purpose for traveling especially as millenials are taking the stage as leaders in the industry

A

Adventure tourism

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2
Q

They have been a powerful trend in 2016

A

Staycation

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3
Q

Many travelers have trended in the direction of sticking around locally to enjoy their vacation time

A

Staycation

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4
Q

This has been great news for local tour and activity provider and their communities as more people are looking to boost their local economies with trips close to home

A

Staycation

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5
Q

Today, 80% of travel decisions are made by women

A

Female solo travel

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6
Q

Whether married, single or divorced, women are leading the way and and the travel industry is taking notice

A

Female Solo Travel

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7
Q

Today’s female travelers are bold, independent and looking to explore new and raw experiences.

A

Female Solo Travel

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8
Q

They have their own say of where to take a vacation, how to get there and many are choosing to go solo

A

Female Solo Travel

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9
Q

They have become an emerging trend among travelers everywhere and tourism experts have taken notice

A

Food tourism

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10
Q

These experiences are closely tied to the culture of the location

A

Food tourism

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11
Q

Many travelers consider it to be one of the best ways to get to know the story of the place they’re traveling and it works as a valuable resource for tourism companies

A

Food tourism

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12
Q

Global changes affect us all

A

Responsible tourism

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13
Q

More travelers are aware of the impact their experience have on the planet and as a result, more are opting for sustainable measures in their travel

A

Responsible tourism

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14
Q

Given the brilliance of modern mobile phone cameras, it’s only natural that more and more travelers are using their devices to capture these notable moments

A

Mobile photography

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15
Q

Tour operators and activity providers can benefit from tapping into this trend as it will add to their marketing efforts

A

Mobile photography

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16
Q

It’s the perfect social media marketing tools as it helps to build up user-generated content

A

Mobile photography

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17
Q

Travelers are more sensitive than ever to their carbon footprint especially when visiting more remote locations

A

Ecotourism

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18
Q

Travelers will practice low-impact, sustainable travel options in an effort to provide a more positive experience for both themselves as visitors and for their hosts

A

Ecotourism

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19
Q

Mixing business with pleasure is a definite travel trend, with a number of companies baking incentive trios into employee benefit packages

A

Bleisure

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20
Q

More Employees than ever have the freedom to extend stays for personal trips or bring family members along fro business trips to immerse themselves in the local culture with a loved one when not on the job

A

Bleisure

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21
Q

The popularity of Airbnb has helped this trend aking

A

Bleisure

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22
Q

With new technology advancements in travel, traditional travel agents are fading fast, except for highly trained niche experts

A

Becoming your own travel agent

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23
Q

Many free tools use advanced technology like AI and machine learning to search across thousands of travel booking sites, serving up curated, personalized options based on the preferences shared, all within a simple text message-style interface

A

Becoming your own travel agent

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24
Q

Millenials seem to value experienced over things but often don’t have the means to book extravagant vacations at world-class locations

A

Local travel

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25
Q

Young people will enthusiastically travel to destinations within their own budget in 2017

A

Local travel

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26
Q

Some will take advantage of a strong dollar and travel abroad, but whether it’s within their country, state or even their own backyards, enriching experiences in local culture is highly valued

A

Local travel

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27
Q

Where travelers want to make a difference with hands-on experience helping out in the community, is also expected to increase in the wake of recent disasters

A

Volunteer vacations/Volunteerism

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28
Q

The trend of taking the location to potential travelers gained some traction in the past year

A

Virtual Reality Technology

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29
Q

This year of 2017, players such as airlines and travel marketers are expected to improve on the technology and exploit it even further

A

Virtual Reality Technology

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30
Q

This year of 2017, it is expected that this marketing strategy becomes a trend that is embraced by players in the travel industry

A

Virtual Reality Technology

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31
Q

Whether you prefer a modern boat on traditional cruising grounds like the Rhine or something more offbeat like Volga river itineraries on decidedly proletarian Soviet-era ships, you will not lack for options

A

River cruising

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32
Q

In Laos, the Mekong Sun takes up to 28 passengers along a once-unnavigable section of the Mekong River from Vientiane past the UNESCO World Heritage Site of Luang Prabang and into Golden Triangle where Thailand, Laos and Myanmar come together amid mountains and jungles

A

River Cruising

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33
Q

Designed to resembke traditional Southeast Asian Riverboats, with bedrooms and public areas furnished in a Colonial style

A

River cruising

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34
Q

The Mekong Sun is purpose-built not just for this river but for adventure-seeking passengers

A

River Cruising

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35
Q

The concept of wellness has become a mainstay in travel

A

Healing vacations

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36
Q

An entire section of the IT,B trade show that was given to hotels where you can pamper yourself while improving your health

A

Healing vacations

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37
Q

Dr. Elisabeth Ixmeier, founder of Healing Hotels of the world, extolled the healing virtues of some of her member properties including Kamalaya on Koh Samui island in Thailand and Rancho La Puerta in Mexico

A

Healing Vacations

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38
Q

As another example to lose weight with strict discipline and medical oversight, we might refer you to Lanserhof in Austria

A

Healing vacations

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39
Q

Something more sybaritic, ixmerir suggested Ananda a tranquil destination spa in the Himalayas, near Rishikesh, India

A

Healing Vacations

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40
Q

The German railroad Deutsche Bahm believes in the allure of vintage train Rheingold,

A

Vintage train trips

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41
Q

A powerful electric engine and accompanying rolling stock from the 1960s, is its highlight

A

Vintage train trips

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42
Q

The sleek train, with deluxe dining car and glass-domed observation car, travels about Europe like a gypsy, passing through villages and countryside by day and stopping in cosmopolitan cities overnight, where passengers repair to deluxe hotels until the whistle blows the next morning

A

Vintage train trips

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43
Q

Train travel is also being smiled on again in America

A

Vintage Trains trips

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44
Q

President Obama included $8 billion for high-speed rail in his stimulus package, to be spent in the next two years

A

Vintage Train trips

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45
Q

Long gone are the days when music fans would simply wait for a favorite band’s tour to come within easy deriving distance of their hometowm

A

Music festivals

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46
Q

They gave become major motivators for summertime travel with music lovers now regularly going on short to long haul trios to big cities or remote outdoor areas and filling area hotels and on site festival campgrounds to capacity

A

Music festivals

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47
Q

Continues to be a leading industry-wide trend

A

Multigenerational travel

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48
Q

By traveling together with younger and older relatives, families are able to reconnect skin gen trios where grandparents take grandchildren on a special adventured, leaving the parents behind to experience their own time off, are also becoming more popular

A

Multigenerational travel

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49
Q

It’s the transformative nature of travel that is the single biggest motivator

A

Transformational travel

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50
Q

When you travel, it pushes you out of your comfort zone and it fundamentally changes your perception of yourself, your place in the world, of others.

A

Transformational travel

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51
Q

It fosters greater understanding and ware ess because travel is all about celebrating the difference and recognizing what makes us all similar

A

Transformational travel

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52
Q

Technology is fueling a more demanding traveler who increasing expects to be able to plan, tailor and book their holiday all from their smartphone

A

The continued advance of digitizations

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53
Q

Vying for customer attention will increase and the critical role of content will become more acute for businesses

A

The continued advance of digitizations

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54
Q

What technology solutions do customer expect to find from travel and tourism providers?

A

The continued advance of digitizations

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55
Q

Anticipating the changing answer to this key question remains critical gaining and retaining customer loyalty

A

The Continued advance of digitization

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56
Q

With the new Travel Package Directive around the corner in 2018 all travel companies should be reviewing their business models and ensuring they adequately protect themselves through clear and effectively trading terms with customers and suppliers

A

Travel Package Directive

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57
Q

Insurance policies and covers will also need to be considered

A

Travel Package directive

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58
Q

Uncertainities over Brexit implications should not delay your planning

A

Travel Package Directive

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59
Q

The last six months has seen a significant increase in the number of complaints and claims being lodged by customers.

A

Response to the rapid rise inbogus holiday illness claims

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60
Q

Handling holiday illness claims is a key issue for the travel and tourism sector

A

Response to the rapid rise inbogus holiday illness claims

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61
Q

Risk management procedures should be reviewed to ensure businesses are armed to plan, prepare for and respond to an increase in claims

A

Response to the rapid rise inbogus holiday illness claims

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62
Q

No one is arguing that tourism should be an unregulated industry but often government’s desires to regulate trumps common sense

A

Nonsensical regulations and other regulations

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63
Q

All too often decisions are made so as to avoid a lawsuit or negative media coverage

A

Nonsensical regulations and other regulations

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64
Q

Too many regulations are reactive to problems that are minimal while refusing to be proactive regarding growing provlems

A

Nonsensical regulations and other regulations

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65
Q

Often the desire to over-regulate puts tourism businesses in jeopardy and fail to help the consumer

A

Nonsensical regulations and other regulations

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66
Q

Around the world tourism suffers from poor infrastructure

A

The need to develop or update tourism infrastructure and

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67
Q

These infrastructure challenges range from substandard docks and ports of entry to modes of transport to urban infrastructure such as access roads, electricity, The need to develop or update tourism infrastructure, water supply, sewerage and telecommunications

A

The need to develop or update tourism infrastructure

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68
Q

As airplanes begin to carry more people airports will face not only the problems of handling large numbers of arriving passengers but also will need to find ways to unload luggage faster and transit people through immigration and customs lines

A

The need to develop or update tourism infrastructure

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69
Q

The lack of infrastructure will also impact issues of security as governments attempt to ferret out potential terrorists while creating a warm and welcoming arrival experience

A

The need to develop or update tourism infrastructure

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70
Q

Too many locations tend to either exaggerate or simply fabricate.

A

The lack of adequate and truthful marketing

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71
Q

The lack of truth in marketing means that the public not only loses confidence in the industry but investors fear being burnt

A

The lack of adequate and truthful marketing

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72
Q

Marketing has to be both innovative and true

A

The lack of adequate and truthful marketing

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73
Q

Tourism is a highly competitive industry and requires good and innovative marketing that captures a place’s essence while making people aware of the locale’s tourism offerings

A

The lack of adequate and truthful marketing

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74
Q

It can be identified with the study that various factors have the same impact on the travel and tourism sector in the UK

A

Travel and tourism sector are taking problems related to the growth and customer security

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75
Q

Current issues provide a very significant impact on the working business environment of the organization and provide opportunity to the business to gain the global advantage

A

Travel and tourism sector are taking problems related to the growth and customer security

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76
Q

TUI group face various issues to relate the customer service lik frequent changes in law, the climate of the destination local and international law etc.

A

Travel and tourism sector are taking problems related to the growth and customer security

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77
Q

Im order to solve the issues, the business has come up with the defined solutions to serve quality service to clients

A

Travel and tourism sector are taking problems related to the growth and customer security

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78
Q

Climate conditions of the London are favorable for the tourist but sometimes it may affect the packages of the tour operators

A

Severe climate conditions

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79
Q

In order to implement the package successfully tour operators assess the climate and then design the package for the client

A

Severe climate conditions

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80
Q

Pleasant weather conditions attract the clients which increase the revenue of the organization

A

Severe climate conditions

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81
Q

But frequent changes in the weather conditions due to global warming may hamper the growth of the business and decrease the customer retention

A

Sever climate conditions ions

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82
Q

This kind of problem may decrease the brand value of TUI Group and it can be the reason for customer dissatisfaction

A

Severe climate conditions

83
Q

Different countries have different laws that govern the tourism sector in the country

A

Local and International law

84
Q

TUI group has the liability to follow the guidelines designed by the government of the country

A

Local and International law

85
Q

IATA recently shared some very interesting information, which I thought provided an excellent overview of where we are as an industry

A

Economy

86
Q

Many carriers are flying to/from different regions of the world, the industry needs to keep an eye on economic strengths and weaknesses across many of these regions.

A

Economy

87
Q

A lot of people flying with your competition. Whether you compete against LCCs, ultra-LCCs, legacy network carriers, or even those that might be considered hybrid, you face significant pressure to consistently realize your true revenue growth and profitability potential.

A

Air traffic and competition

88
Q

According to the U.S. Energy Information Administration, the price per gallon for jet fuel in August of this year is $1.45, less than half of what the cost per gallon was in August 2012. According to a special report by PwC, “

A

Fuel Price Volatility:

89
Q

lower prices mean that globally, airlines will spend $70 billion less on fuel this year than in 2014.

A

Fuel price volatility

90
Q

However, we might not know what the total impact is of reduced fuel prices until the fuel hedging contracts that some airlines are still committed to end. I

A

Fuel Price Volatility

91
Q

The increases in airline profits will allow many carriers to invest in new aircraft, technology, and infrastructure; however, the industry does need to maintain discipline in their expenditures as fuel prices will rise at some point in the future. Exactly when nobody knows, but the rise will come.

A

Fuel price volatility

92
Q

According to IATA, industry profitability for 2015 should be around $25.0 billion in 2015. After adjusting for inflation, average return airfares (excluding taxes and surcharges) are expected to fall

A

Margins and fares

93
Q

by some 5.1% on 2014 levels. The expected $25 billion net post-tax profit represents a 3.2% margin. On a per passenger basis, airlines will make a net profit of $7.08 in 2015. That is up on the $6.02 earned in 2014 and more than double the $3.38 earnings per passenger achieved in 2013.

A

Margins and fares

94
Q

Advances in technology and the seemingly disappearance of borders provides a truly global audience for many businesses, and the airline industry is no exception.

A

Technology

95
Q

Right now, somewhere in the world, someone with a smartphone is shopping and comparing airfares. How do you make sure your fares and offers are the ones they will select? How do you make that experience consistent across all of your distribution channels? The right technology is a big part of the answer.

A

Technology

96
Q

When you consider how your customers’ non-airline retail shopping experiences, especially what and how they purchase online, you realize that customers will expect to have a similar experience with your airline. And if they don’t, you will certainly not be meeting their expectations, which means they might just take their business elsewhere

A

Customer expectation

97
Q

When you consider how your customers’ non-airline retail shopping experiences, especially what and how they purchase online, you realize that customers will expect to have a similar experience with your airline. And if they don’t, you will certainly not be meeting their expectations, which means they might just take their business elsewhere

A

Customer expectations

98
Q

It is a travel industry-supported program launched by IATA for the development and market adoption of a new, XML-based data transmission standard known as the (-).

A

NDC (New Distribution Capability)

NDC Standard

99
Q

So, what does that really mean? This standard will enhance the capability of communications between airlines and travel agents.

A

NDC Standard

100
Q

The need for more runways, more gates, and more capacity to handle more passengers are all concerns to airlines. A recent special report, the 2015 Arthur Little World Airport Report, indicates that these days 7 8 9 10 “it’s an even better new normal” because this year there is growth across the board in every region.

A

Airport growth

101
Q

It have dropped from $140 (2009/10) to just over $40 per barrel. Fuel is second largest cost in Europe and USA, after labour cost.

A

Fuel prices

102
Q

Sustained development of engines and aircraft technology has progressively reduced fuel consumption to about 35 liters per 100 RTK—35 liters of fuel spent to carry 100 tons of revenue weight (pax +cargo) over one kilometer, in comparison to 110 liters about 16 years ago.

A

Technology

103
Q

New technology aircraft like B-787 and A350 consume 20–30% less fuel than the aircraft they would replace. However, not all airlines would be able to replace their fleet with modern technology aircraft for the want of capital. Old technology aircraft, which are quite heavy on fuel would remain in operations for decades to come.

A

Technology

104
Q

Growth in airline capacity also means more environmental damage—carbon emission.

A

Environment

105
Q

Old technology aircraft do, relatively, more damage to the environment than new technology aircraft. Introduction of carbon tax in Europe is the first step towards pressurizing industry to do something about it—use of alternative fuels and new technology aircraft.

A

Environment

106
Q

Arriving aircraft at busy airports have to wait in the air for their turn to land.

A

Airspace

107
Q

Holding in the air costs upto 12% extra fuel on the average (Ref: IATA).

A

Airspace

108
Q

Runway capacity needs to be enhanced using modern technology such as reducing separation distances between successive arrivals/departures, rapid exit taxiways at proper distances along the runways, will increase runways capacity—

A

Airport Capacity.

109
Q

Flying today is extremely safe. It wasn’t always that way. In the early days it was a risky business.

A

Safety

110
Q

But right from the beginning there was an understanding among governments and industry that safety was not a competitive issue. And there has always been great cooperation among all the industry’s stakeholders in efforts to make flying ever safer.

A

Safety

111
Q

I hope that I have conveyed to you the deep sense of responsibility and commitment that the aviation industry has towards safety.

A

Passenger experience

112
Q

For passengers, safety is something that you can take for granted. And that is the way that it should be.

A

Passenger experience

113
Q

I would briefly like to touch on two dimensions of sustainability before I close—

A

environmental and financial.

114
Q

Of course there can be nothing guaranteed about the future of aviation if the industry is not sustainable.

A

Sustainability

115
Q

Any business is expected to be sustainable. But it is particularly challenging for airlines that burn fuel to propel their aircraft.

A

Environment

116
Q

Nonetheless, the industry (not just airlines but the whole value chain) has committed to some very ambitious goals.

A

Environment

117
Q

From 2020 we will cap our emissions and our growth will be carbon-neutral. And by 2050 the aspiration is to cut our net emissions back to half the levels that we emitted in 2005. Years

A

Environment

118
Q

The other vector of sustainability. Over the last century airlines have just broken even.

A

Profitability

119
Q

Despite all of the value that they bring to the world—as we have discussed—they have basically destroyed a vast amount of capital. It is a very competitive and very tough business.

A

Profitability

120
Q

It is forecasting global profits for the airline industry of approximately $30 billion in 2017, down from a peak of roughly $36 billion in 2016 given an uptick in expected fuel costs.

A

The International Air Transport Association (IATA)

121
Q

With this backdrop, next five years as critical for airlines to continue the transition from subsistence to sustainability via investments in both product and customer-facing services.

A

IATA

122
Q

While the capacity picture has behaved relatively well in regions like the U.S., airlines must resist the temptation to upset the more profitable balance the industry has achieved. In particular, capacity growth in markets such as China and Trans-Atlantic present significant potential risks.

A

Capacity

123
Q

Globally, carriers are increasingly adopting new fare structures, which are not just based on the traditional advanced purchase timelines but also include or exclude different features (such as checked bags or upgrades).

A

Recalibrating revenue management.

124
Q

As these products expand, airlines will need to adjust revenue management techniques to optimize inventory allocation and pricing.

A

Recalibrating revenue management

125
Q

As the skies open and antitrust immunity (ATI) becomes more prevalent, airlines are revisiting the traditional alliance architecture and contemplating game-changing joint ventures (JVs).

A

Securing the right partners

126
Q

This remapping of alliances risks leaving some carriers in compromised positions as new lines are drawn around them. We see continued activity as various protagonists seek partners that can fill network gaps, provide enhanced customer offerings, and effectively achieve the virtual scale that all network businesses desire.

A

Securing the right partners

127
Q

Modern travelers are looking for greater control over their journeys and respond favorably when airlines assist them in this effort.

A

Transforming customer experience

128
Q

Carriers that can get this right stand to gain on high-margin upsell opportunities as well as stronger customer satisfaction (and retention). Successful execution will involve substantial focus and resources, and requires, essentially, an evolution from an operations-based culture to a customer-centric one.

A

Transforming customer experience

129
Q

As ancillary revenues are on the agenda of every airline, much has been written and said about the grand vision of airlines as omni-channel retailers, in which the in-flight part is just another touchpoint in an end-to-end, personalized, seamless, digital travel eco-system.

A

IN-FLIGHT ENTERTAINMENT TO IN-FLIGHT ENGAGEMENT PLATFORMS

130
Q

Android-based in-seat IFE platforms, wireless IFE, Internet connectivity, plus the large number of passengers – and increasingly cabin crew as well – that carry a digital device, provides airlines with much more control how to move beyond providing just entertainment to new opportunities to generate ancillary revenues in-flight.

A

Inflight entertainment to inflight engagement platforms

131
Q

While business class passengers have become used to full-flat beds, those who travel in economy have had little to get excited about in recent times.

A

Smartly innovated and wider seats

132
Q

As airlines seek to increase cabin density, many economy passengers have seen comfort levels at best stagnate, and at worst decrease.

A

Smartly innovated and wider seats

133
Q

In-flight entertainment developments and the ongoing rollout of onboard wi-fi are at least helping to provide welcome distraction, but if shoulders are rubbing and legroom is limited, the economy class experience is unlikely to be remembered with fondness.

A

Smartly innovated and wider seats

134
Q

At the heart of the discussion about economy class comfort is the seat itself.

A

Smartly innovated and wider seat

135
Q

Surely, if passengers have a comfortable seat, they will have a more enjoyable flight.

A

Smartly innovated and wider seat

136
Q

With this simple premise in mind, FTE at the recent aircraft interiors expo 2017 in hamburg spoke to a number of aircraft seat designers and manufacturers to learn about their efforts to increase comfort across the board.

A

Smartly innovated and wider seat

137
Q

SOUTH KOREAN LOW-COST CARRIER JEJU AIR – WHICH FLIES BETWEEN SOUTH KOREA AND JAPAN, CHINA, TAIWAN, GUAM, SAIPAN, THE PHILLIPINES, AND BANGKOK WITH A FLEET OF 26 SINGLE CLASS B737-800S – HAS COME UP WITH A CLEVER, HANDS-ON, WAY TO GENERATE LAST-MINUTE ANCILLARY INCOME, LOW-COST STYLE.

A

Empty seat option

138
Q

ABOUT TWO YEARS AGO, JEJU AIR INTRODUCED A ‘SIDE SEAT’ OFFER, WHICH IS SIMILAR TO OPTIONTOWN’S ‘ (ADOPTED BY AIRLINES SUCH AS AIRASIA X, VIETNAM AIRLINES AND SPICEJET),

A

EMPTY SEAT OPTION’

139
Q

AND LETS TRAVELLERS PURCHASE ONE OR TWO SEATS NEXT TO THEIR OWN SEAT, IN AN EFFORT TO SELL LAST-MINUTE SEAT INVENTORY.

A

Empty seat option

140
Q

WHEREAS THE EMPTY SEAT OPTION LETS PASSENGERS PURCHASE AN OPTION TO A POSSIBLE EMPTY SEAT FOR A SMALL FEE AND BE NOTIFIED IF AN EMPTY SEAT IS AVAILABLE 1 TO 3 DAYS BEFORE THEIR FLIGHT, JEJU AIR’S PASSENGERS CAN ONLY BOOK THE ADDITIONAL SEATS AT

A

Empty seat option

141
Q

Staff taking drink and meal orders using a digital device is a common thing in bars and restaurants around the world.

A

EMIRATES CREW USE SMARTPHONES TO TAKE BUSINESS CLASS PASSENGERS’ F&B ORDERS

142
Q

Meanwhile, casual dining restaurant chains and airport F&B operators now let customers place their orders themselves, either via a tablet provided by the restaurant or via an app on their own smartphone.Now the airline industry is taking its

A

EMIRATES CREW USE SMARTPHONES TO TAKE BUSINESS CLASS PASSENGERS’ F&B ORDERS

143
Q

Cabin crew recruitment portal paddleyourownkanoo reports that the MOD smartphones connect to a plug-and-play wifi router which is separate from the onboard connectivity system that passengers use.

A

MEAL ORDERING DEVICE (MOD)

144
Q

All the smartphones (samsung galaxy A7) are synced to communicate with one another for the duration of the flight, don’t have a SIM card, and have been blocked from running any applications apart from the bespoke meal ordering app.“

A

MEAL ORDERING DEVICE (MOD)

145
Q

The orders are taken on a hand held device and are instantly reflected on a tablet in the galley.

A

MOD

146
Q

Each order is then prepared immediately making service faster, more efficient and more personal,” said terry daly, divisional senior vice president, service delivery at emirates.

A

MOD

147
Q

As australian business traveller rightly puts it: “with as many as 76 business class passengers on an emirates A380, the technology is proving to be a significant time-saver in keeping

A

MOD

148
Q

Airlines are becoming more creative in selling ancillary services to passengers in order to increase revenues per seat.

A

LUFTHANSA USES VR TO SELL LAST-MINUTE UPGRADES TO PREMIUM ECONOMY AT THE GATE

149
Q

For example, many airlines today offer passengers the option to place their bids in a blind auction for an upgrade to a premium seat,

A

LUFTHANSA USES VR TO SELL LAST-MINUTE UPGRADES TO PREMIUM ECONOMY AT THE GATE

150
Q

For years, lufthansa has been one of the very few airlines – if not the only one – to offer passengers waiting for their flight at the gate complimentary coffee, tea and newspapers at main airports around germany, including its frankfurt and munich hubs.

A

LUFTHANSA PARTNERS WITH NESPRESSO TO OFFER PASSENGERS QUALITY COFFEE AT THE GATE

151
Q

Or as lufthansa has stated in the past: “offering hot beverages to passengers prior to departure is a long lufthansa tradition.

A

LUFTHANSA PARTNERS WITH NESPRESSO TO OFFER PASSENGERS QUALITY COFFEE AT THE GATE

152
Q

Lufthansa first began offering hot coffee and tea from large thermos flasks in the mid-80s and the first automatic vending machines serving freshly brewed coffee were installed at airports in 1993.”

A

LUFTHANSA PARTNERS WITH NESPRESSO TO OFFER PASSENGERS QUALITY COFFEE AT THE GATE

153
Q

While Business Class passengers have become used to full-flat beds, those who travel in Economy have had little to get excited about in recent times.

A

AIX2017: SMART DESIGN INNOVATIONS TO MAKE ECONOMY SEATING MORE COMPORTABLE
APRIL 2017

154
Q

As airlines seek to increase cabin density, many Economy passengers have seen comfort levels at best stagnate, and at worst decrease.

A

AIX2017: SMART DESIGN INNOVATIONS TO MAKE ECONOMY SEATING MORE COMPORTABLE
APRIL 2017

155
Q

Some companies are really pushing the boundaries of ‘blue sky thinking’. One such company is , which showed FTE the innovative ‘Side

A

Molon Labe ‘Side-Slip Seat’

156
Q

When not in use, the aisle seat slides over the middle seat to increase aisle space.

A

Wider middle seat

157
Q

The staggered design of the armrest means all passengers feel like they have a dedicated armrest,

A

Wider middle seat

158
Q

When quizzed by FTE on whether he sees a desire He said airlines shouldn’t focus on “frilly” ideas, but instead on more “common

A

Headrest innovation

159
Q

While many airlines can rightly be accused of not doing enough to improve comfort levels in Economy Class, aircraft seat designers and manufacturers can certainly not be accused of ignoring the issue. The challenge they face, however, is to convince the

A

Comfort vs cost

160
Q

One of the features airlines compete and customers look out for is the in-flight entertainment. Most airlines have offered movies, TV

A

Developing inflight entertainment

161
Q

Different laws of various countries may affect the holiday package of the organization and bind the businesses to design the packages according to the rules and regulations of the country

A

Local and International law

162
Q

The prices of the packages are set according to the tax rate of the country.

A

Local and International law

163
Q

Many countries provide rebate to the organization in order to increase the tourist in the country

A

Local and International law

164
Q

It is one of the major issues that have changed the dimensions of travel and tourism sector at very large scale

A

Technological advancement

165
Q

It is clear with the help of certain aspects the organization can definitely improve their service quality

A

Technological advancement

166
Q

The example is that the hospitality industry and aviation industry has provided the facility of advanced booking reservation that has become possible

A

Technological advancement

167
Q

It is another very crucial element which is driving change I think the travel and tourism sector

A

Increased environmental awareness

168
Q

It is something that has a high level of significance within the prevention of nature from any kind of harm

A

Increased environmental awareness

169
Q

For the same purpose, the green tourism tends to be fostered or developed which promote the safety and protection of the environment

A

Increased environmental awareness

170
Q

It is clear that has been disseminated among the tourists as well as companies into the wide spectrum of travel and tourism sector

A

Increased environmental awareness

171
Q

It is an arrangement for the safety or against any kind of threat for the society or any community

A

Increased security

172
Q

As the level of tourism is increasing on the regular basis so improving the security measures has become one of the major challenges in from of local government as well as for the travel and tourism sector

A

Increased security

173
Q

Post brexit challenges

A

Challenge in consumer confidence and behavior including purchasing power
Changed to employment and immigration laws
Impact on posted workers
Working time directives among others
Uncertainly over foreign exchange rate movements
Commercials consideration to changes to input costs

174
Q

Input costs

A

Flight costs
Employees costs
Lease costs

175
Q

The rules governing data protection are changing

A

Cyber security and data privacy

176
Q

Is your government prepared for

A

General Data Protection Regulation

177
Q

With every travel business holding personal data including customer details and staff and supplier information 2017 is the time to prepare for these changes as they could have far reaching implications for travel business

A

Cyber security and data privacy

178
Q

The economic challenges and pace of change mean that we all expect further corporate casualties in 2017

A

CAA response following continued failure

179
Q

CAA

A

Civil Aviation Authority

180
Q

But with a well reported operator failure just days into the new year how will the CAA and other regulator respond and what will be impact for your business?

A

CAA response following continued failure

181
Q

Allowing plenty of time for planning and dialogue with the CAA ahead of ATOL renewal will be important

A

CAA response following continued failure

182
Q

Few people outside of the tourism and travel industry realize just how many taxed travelers pay

A

Tourism is a highly taxed industry

183
Q

Look at the percentages of taxes in an airline ticket, hotel room or rental car

A

Tourism is a highly taxed industry

184
Q

In some locales, almost 40% of the commodity’s cost comes from add on taxes

A

Tourism is a highly taxed industry

185
Q

When government officials s claim that they must provide additional protection services to non-residents they often fail to take into account just how much money non-residents add to a local economy not only through purchases but also through the payment of taxes

A

Tourism is a highly taxed industry

186
Q

The recent rise has a major impact in the entire industry

A

Tourism and trace are highly dependent on the cost of fuel

187
Q

Is is the high season for travel with the cost of gasoline on rise

A

Summer

188
Q

Many travelers may have adjust their spending or vacation length in order to pay for additional fuel charges

A

Tourism and trace are highly dependent on the cost of fuel

189
Q

Those locales that are taking this challenge into account and seeking creative solutions will be the ones best prepared to overcome this challenge

A

Tourism and trace are highly dependent on the cost of fuel

190
Q

In the international front, tourism will continue to have to deal with an evermore complicated and confusing political reality

A

Political conditions

191
Q

For example despite government claiming that they support tourism, visa restrictions have become more complicated

A

Political conditions

192
Q

No nation seems to be immune from street demonstrations, politically motivated riots, acts of terrorism, wars or bureaucratic red tape

A

Political conditions

193
Q

These circumstances not only give negative publicity to the host locale but also make travel more difficult and less appealing

A

Political conditions

194
Q

It has recently developed a new in-flight entertainment feature app. The app had to be downloaded and passengers had to connect to their internal Wi-Fi server in order to watch movies and TV shows, read magazines, and get real time updates of the status of the flight

A

PAL

195
Q

Pricing is one concern when it comes to ticketing. With travel becoming more frequent among Filipinos, competitive pricing became a trend.

A

Increasing low cast carriers

196
Q

From booking a flight, paying, to checking-in, everything can be done digitally. This isn’t just for the convenience of the passengers; it is also to regulate the traffic of people inside the airport. Even the tickets are electronic.

A

Going digital with majority of transactions

197
Q

For instance, the world travel 2016 expo was hosted by Ad Asia Conventions and Exhibitions International Corp. It aimed to be a means for global and national travel communities to be connected, according to Business Mirror. It was just one of the many travel expose held this year.

A

Travel Expos

198
Q

They have hosted innovative experiences on our flights to better relate to our younger and trendy customers.

A

Mango airlines

199
Q

For example, in 2012 we hosted local artists, Mi Casa, to perform on one of our flights between Johannesburg and Cape Town. More recently, Mango took part in the viral Running Man Challenge, which saw Mango Team members do variations of the popular ‘Running Man’ dance to an old ’90s hit song called “My Boo” by Ghost Town DJ’s.

A

Mango airlines

200
Q

Three types of economy

A

Economy plus
Budget economy
Normal economy

201
Q

Airbus emirates

A

Airbus 380

202
Q

President of Emirates

A

Tim Clark

203
Q

Major US Commercial Carriers

A

American Airlines
Delta
United Continental
Southwest Airlines

Current Trends (6 decks)

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