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Current Trends > Finals > Flashcards

Finals Flashcards

1
Q

Sustainability

A

More profit

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2
Q

LED Sensor lights, faucets and showers

A

Sustainability

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3
Q

Getting out of their job for how busy they are

A

Employee

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4
Q

Php

A

Overhead expenses

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5
Q

Technology entails

A

Price investment

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6
Q

700 solar panels

A

Pakistan

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7
Q

Shangri-la eco friendly toiletries, towel procedures

A

Sustainability

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8
Q

Geographic location

A

Destination promotion

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9
Q

Hotel convert

A

MICE

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10
Q

Applying to another department

A

Employee

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11
Q

Needs health card

A

Kitchen staff

Employee

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12
Q

Doesn’t need health card

A

Service staff F&B

Employee

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13
Q

Boxing

A

Destination promotion

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14
Q

Resorts world entertainment

A

Destination promotion

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15
Q

College of St. Benilde

A

Destination promotion

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16
Q

Immersion with the Industry

A

Astoria’s Palawan Wonder Parks

Destination promotion

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17
Q

GTS travel agency explore with the industry itself

A

Destination promotion

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18
Q

Leisure activity

A

Cruise

Destination promotion

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19
Q

Influential and Visuals are powerful

A

Twitter and Instagram

Destination promotion

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20
Q

In right now

A 
Photography tourism (vloggers)
Destination promotion
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21
Q

Improve or Enhance

A

Real Time Damage Control

22
Q

Reviews and Complaint

A

Real Time Damage Control

23
Q

Reference

A

Trip Advisor

24
Q

Rate based on your own experience

A

Trip Advisor

Reference

25
Q

Hotel-Airline

A

Unique perks

26
Q

Points convertible to the number of miles

A

Miles

27
Q

Prestige rewards

A

Unique perks

28
Q

Miles example

A 
Northwest Miles
Mabuhay Miles (PAL)
29
Q

Unique perks

A

Discount
Freebies
Preference to the same company

30
Q

Welcome drinks
Welcome fruits
Welcome chocolates
Lace/Corsage

A

Unique perks

31
Q

First class-Business class-Novelty items, pajamas, bags,

A

Unique perks

32
Q

Pajamas, bags, hot towel, Steamer, mini screen, music in shower

A

Unique perks

33
Q

TRENDS and Issues

A 
Pricing
Forever changing employees
Need for seamless technology
Sustainability rules
Unique perks
Real- time Damage Control 
Destination promotion
34
Q

While in days gone by, it was largely based on the cost of the product, today it is largely based on demand.

A

Pricing by greed

35
Q

In these circumstances, one can pay a fortune for a product that costs pennies but rarely benefit from the cost-based, cheaper product in slow periods.

A

Pricing by greed

36
Q

There are less applicants for jobs and they stay in the job less time either by their choice or ours.

A

Forever changing employees

37
Q

They are largely foreign workers in the urban developed world and untrained but willing workers in the developing world. The shortage of 10-15 million workers in this industry will result in hotels having insufficient workers to operate, exploding salaries, eroding profits and increased illegal immigration.

A

Forever changing employees

38
Q

Seamless connectivity across platforms and devices is growing more important.

A

Seamless connectivity/technology

39
Q

Many hotel groups are offering mobile check-in and digital concierge services. At Aria Resort and Casino in Las Vegas, guests are issued high-tech cards that detect their presence and unlock the door before they even reach it.

A

Seamless connectivity:technology

40
Q

Seamless connectivity/technology

A

TRIVAGO.COM
•TRAVELOKA.COM
•BOOKING.COM

41
Q

Hilton Worldwide acts as a full-service concierge, allowing users to do things like order room service, book hotel spa treatments, choose what kinds of bath amenities they want stocked in their bathrooms and arrange airport transportation.

A

Conrad concierge app

42
Q

It enables users to make and modify reservations, see property details for each of its locations using an interactive 3D globe view, and view local city guides.

A

Mandarin Oriental Hotels’ app MO Hotels

43
Q

The app also shows local deals and offers mobile concierge service for things like booking hotel spa appointments and restaurant reservations.

A

MO Hotels

44
Q

Eco friendly practices are becoming the norm, as properties focus on renewable energy resources and water scarcity. Many hotels are installing solar panels and updating systems so that air conditioners and lights automatically switch off when guests leave their rooms.

A

Sustainability rules

45
Q

The explosion of social media is causing hotels to become more involved in destination and self-promotion.

A

Destination promotion

46
Q

Many are featuring guests’ images and tweets on their websites; some are even using the material in their advertising campaigns.

A

Destination promotion

47
Q

If a hotel guest is dissatisfied, he or she can easily complain on Facebook, Twitter, Yelp or TripAdvisior. Hoteliers must be able to quickly respond.

A

Real-time Damage Control

48
Q

Engaging with customers and responding to their needs through these public forums help maintain positive guest

A

Real-time Damage Control

49
Q

With so many brands to choose from, properties need to find a way to stand out. Some are offering free daily wine tastings in their lobbies or bars; some are incorporating sophisticated informational screens in bathroom mirrors; and others are giving away curate set lists of downloadable music.

A

Unique perks

50
Q

Free late afternoon daily wine tasting in the lobby

A

Hotel Monaco

Unique perks

51
Q

Mini-screen TV in the bathroom mirror

A

Hotel Londra

Unique perks

Current Trends (6 decks)

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