Midterm Flashcards
Module One
What are the principles of practice from the OCSWSSW?
Eight Principles
Relationship with Clients
Competence & Integrity
Responsibility to Clients
Records
Confidentiality
Fees
Advertising
Sexual Misconduct
Module One
Describe the competence and integrity principle of practice.
Professional development, boundaries, policies and legislation, advocating, awareness of power, and conflicts of interest.
Module One
Describe the relationship with clients principle of practice.
Client needs, own values and attitudes, client capacity and right to achieve goals, limits and boundaries defined.
Module One
What are two codes of conduct from the OCSWSSW?
Code of Ethics
Maintaining the best interest of the client and maintaining confidentiality in all client interactions.
Module One
How would you model maintaining the best interest of the client in professional practice?
Understanding the needs of the client, recognizing your scope of practice, and focusing on empowerment and strengths with clients.
Module One
How would you model maintaining confidentiality in professional practice?
Discussing confidentiality with clients, seeking supervision if there may need to be a breach of confidentiality, not revealing irrelevant information about the client, removing identifying information if possible when seeking guidance.
Module One
Describe the responsibility to clients principle of practice.
Discuss limits of service, no discrimination, timely responses, and services are delivered responsibly.
Module One
What are the ages of consent for sexual activity in Canada?
12-17
12-13: Can only consent to sexual activity with a person less than two years older.
14-15: Can only consent to sexual activity with a person less than five years older.
16-17: Can consent to sexual activity with a person who is any number of years older.
Module One
What are two situations where you would have to breach confidentiality to report abuse to CAS?
sexual acitivty
If a person under 18 disclosed that they were having a sexual relationship with someone in a position of authority.
If a person who is younger than 16 is having a sexual relationship with someone who is not within the age restrictions.
Module One
What are ethics?
ethics vs laws
Moral compass and guidelines for making appropriate professional decisions.
Increases professional standards.
Accountable in professional association.
Outlined in professional associations e.g. OCSWSSW.
Module One
What are laws?
ethics vs laws
Often based on ethical principles.
Obeying law is part of ethical behaviour.
Violations are accountable in the courts.
Outlined in Criminal Code, Acts etc.
Level 2
What technique/pitfall is this?
“That must have been a very difficult situation to be in.”
Empathy
Level 2
What technique/pitfall is this?
“Don’t you agree that it would be helpful to at least try to quit drinking?”
Leading question
Level 2
What technique/pitfall is this?
“Can you tell me about your last job?”
Closed question
Level 2
What technique/pitfall is this?
“Tell me about the last time you felt happy.”
Directive
Level 2
What technique/pitfall is this?
“What were you thinking about when that happened?”
Open question
Level 2
What technique/pitfall is this?
“It sounds like you were resentful; would that be true?”
Paraphrase
Level 2
Mary is a client seeking counseling with Sally, a graduate of the SSW program at Fanshawe. Mary is struggling with a decision about whether or not she should quit her job because her boss is harassing her. Sally understands the issues that Mary is concerned about because she experienced them herself in a previous job. Sally feels that it would be important to tell Mary exactly how she herself handled the situation so that Mary knows what to do. What trap/pitfall is Sally falling into?
Inappropriate self-disclosure.
Module Two
What are some motivational problems?
Learned helplessness
Burnout
Denial
Involuntary
Ambivalence
Energized but fragile
Module Two
What strategies would best support a client experiencing learned helplessness?
Increase locus of control
Module Two
What strategies would best support a client experiencing denial?
Educational information
Module Two
Cindy is coming to counselling for addictions issues. The counselling was court-ordered however Cindy feels it would be a waste of time. Cindy admits to the counsellor that she has a problem with her substance use but doesn’t feel that counselling is right for her. Cindy describes to the counsellor, some of the things she has done already to reduce her use (e.g., distraction techniques, change in environment). When assessing client readiness for change, what stage is Cindy in?
Action
Module Two
How are we as helping professionals affected by motivation, capacity and opportunity?
Motivation: to work with the client
Capacity: in terms of your knowledge, skills and energy
Opportunity: size of caseload, agency sanctions etc.
Module Two
Precontemplation
What is it?
Believes there is no need for change or no motivation for change.
Module Two
Contemplation
What is it?
Entering dialogue about change or showing willingness for change
Module Two
Preparation
What is it?
Concentrating, focusing and planning for a change
Module Two
Action
What is it?
Active participation in exploring and practicing new skills and behaviours
Module Two
Maintenance
What is it?
Continuing and reinforcing new behvaiours; coping with setback/mistakes
Module Two
Termination
What is it?
No interest in old behaviour; new learned behaviour
Module Two
What are two strategies used for clients in the pre-contemplation stage?
Rolling with resistance and supporting self-efficacy
Radical acceptance, identifying past success and strengths
Module Three
What are some techniques that decrease resistance?
Empathy
Genuineness, respect, open mind
Rolling with resistance
Reflective and non defensive responses
Strengths approach
Radical acceptance
Module Four
What is the Rogarian perspective of basic optimism?
Understanding the client’s subjective experience: knowing what they need
Module Four
What is the Rogarian perspective of actualizing tendency of persons?
Realizing an individual’s potential and growth.
Module Four
What is the Rogarian perspective of warm regard?
Non-judgmental caring, positive regard does not change.
Module Four
What is the Rogarian perspective of congeruence?
Being authentic, honest, and genuine
Module Four
What is important in goal setting with clients?
SMART goals
specific, measurable, attainable, relevant, time bound
Module Five
What are the five basic needs outlined by Glasser?
Love, belonging, power, fun, freedom, and survival.
Module Five
What is a behavioural example of how love might be met?
Getting into a committed relationship
Module Five
What is a behavioural example of how belonging might be met?
Acting like your peers to fit in
Module Five
What is a behavioural example of how power might be met?
Pushing yourself in school to get good grades
Module Five
What is a behavioural example of how fun might be met?
Going out with your friends
Module Five
What is a behavioural example of how freedom might be met?
Moving out on your own
Module Five
What is a behavioural example of how survival might be met?
Getting groceries
Module Five
What does Glasser mean by “there is no such thing as common sense”
Everyone’s perceived worlds are different. No one sees things the same way; therefore common sense can not exist as it would be different for everyone.
Module Five
Listening for metaphors technique
What is it?
Listening for these figures of speech that use and object or idea to suggestv analogy.
What startegy should you use when dealing with an involuntary client
Empathy, explore thoughts and feelings
What strategy should you use when dealing with a client who is burnt out?
Investigate reasons for previous failures
What strategy should you use when dealing with clients experiencing ambivalance?
Explore mixed feelings
What strategy should you use when dealing with a client who is energized but fragile?
Positive reinforcement, plan for obstacles.
Module Four
“I am able to help you process your feelings about your mother but I would not be able to talk to her for you.” Which Rogarian technique is this?
Congruence
Module Four
“I hear you saying that your friend is worried about you.” Which Rogarian technique is this?
Empathy
Module Two
What are two strategies used for clients in the contemplation stage?
Developing discrepancy and affirming ambivalence
Looking forward and back, normalizing mixed feelings
Module Two
What are two strategies used for clients in the preperation stage?
Goal setting and reviewing consequences of actions and in-actions
Module Two
What are two strategies used for clients in the action stage?
Positive reinforcement and highlighting successes
Module Two
What are two strategies used for clients in the maintenance stage?
Preparing client for mistakes and learning from set backs
Normalizing and learning about new strategies
How are Glasser and Roger’s theories similar to each other?
They both believe that the setting of the counselling environment is important and that increasing locus of control is important.
Also, they both recognize people as humans instead of a label or diagnoses.
How are Glasser and Roger’s theories different?
Glasser focuses on how needs affect behaviours, feelings, thoughts and physiology. Changing these behaviours to meet their needs.
Rogers focuses on our duty to provide clients with the right conditions to change (a positive and strong relationship). Techniques should be used to enhance the relationship.
When do you use the EAR strategy?
When someone shares good or bad news.
What is the EAR strategy?
E-entusiasm or empathy
A-actively attending
R-responding construcitvely
What is the only option in the EAR strategy to successfully build rapport?
An active constructive response.
Module One
What are the five steps to the ethical decision making model?
- Identify issue
- Examine important and relevant ethical principles
- Choose most important principle and evaluate risks and benefits
- Be mindful or personal emotional reactions
- Devleop an action plan
What are the ethical principles?
- protection of life
- equality and inequality
- autonomy and freedom
- least harm
- quality of life
- privacy and confidentiality
- truthfulness and full disclosure
