MHR chap 7 Training and dvt

Question 1

What is Performance managment

Answer 1

The process of setting performance goals and designing interventions to ensure that employees have the KSOA required to reach those goals and improve their performance

Question 2

Training

Answer 2

Forman and planned effort enacted by the organization to help employees aquier the KSOA required to improve their performance in their job

Question 3

DVT

Answer 3

Represents organization’t effort to help employees gain KSAO required to perform future job responsabilities

Question 4

What are the 3 levels of benefits of training dvt

Answer 4

• Organizational benefits
• Benefits to employee
• Benefits to society

Question 5

What is the Instructional System Design model of training

Answer 5

a scientific process that consist of 3 major steps

• Need Analysis
• Training design
• Training Mathods

Question 6

Definition of Need Analysis

Answer 6

The systematic process of uncovering gaps

Question 7

What are the 4 Steps of a need analysis

Answer 7

• Identifying the concern
• Access the importance
• Consult the stakeholders
• Collection of data

Question 8

3 levels of collection of data for a need analysis

Answer 8

• Organizational analysis
• Task analysis
• Person analysis

Question 9

Need Analysis >> Organizational Analysis

Answer 9

Involves studying the entier organization: its strategy, environment, resources, and context

Question 10

Need analysis >> Task analysis

Answer 10

Also refered to as a job analysis, it involves collecting info on the activity performed on the job as well as the conditions under which they are performed

Question 11

Need Analysis >> person analysis

Answer 11

It defines the desired performence, if a gap existes, and the possible obstacles that can explain this gap

Question 12

Methodes and sources for a need analysis

Answer 12

• Observation
• Questionaires
• Interviews
• Focus group / Group discussion

Question 13

What are the 4 steps in training design

Answer 13

Question 14

Training objectives

Answer 14

A training objective is a statement of what the trainees are expected to be able to do after completing the training program. It can answer the 4 following questions :

1) Who is to perform the task
2) What is the desired Behaviour
3) What is the desired behaviour
4) How will performance be juged

Question 15

What are the 6 Off the job Training methodes

Answer 15

• Lectures and discussions
• Case study
• Case incident ( mini case study)
• Role play
• Simulations
• Games

Question 16

What are the 6 On the job training methodes

Answer 16

• Structured OJT
• Performance aides
• Job rotation
• Apprentiship
• Coaching
• Mentoring

Question 17

What are the 2 types of Technology Based Training

Answer 17

Computer based training

Social Media

Question 18

Definition of Orientation

Answer 18

A form of organizational training that introduces new employee to their jobs, their co-workers, and the organization as a whole

Question 19

What are the 6 Purposes of orientation

Answer 19

• Increase productivity
• increase employee moral
• increases employee learning
• reduces turnover
• reduces anxiety
• gives realistic expectations of the job

Question 20

4 Topics covered during orientation

Answer 20