Chap 8 performance managment

Question 1

Def of Performance Appraisal

Answer 1

The process by which organizations evaluate employee job performance

Question 2

8 organizational uses for performance apraisal

Answer 2

• performance improvement
• compensation adjustment
• Placement decision
• Training and dvt
• Career planing and dvt
• Identifications of staffing deficiencies
• identify informational inacuracies
• Avoid discrimination

Question 3

3 key ellemants of performance appraisal

Answer 3

• Job related
• Practical
• Depend on standards

Question 4

Def of Performance Standard

Answer 4

Benchmarks against which performance is measured

Question 5

Definition of Performance Measures

Answer 5

The rating used to evaluate employee performance

Question 6

What are the 5 possible Rater Biases

Answer 6

• Halo effect
• Error of central tendency
• Leniency bias
• Strictness Bias
• Recency Effect

Question 7

Halo effect

Answer 7

A bias that occurs when an evaluation allows some information to disproportionately affect the final evaluation

Question 8

Error of Centran Tendency

Answer 8

An error in rating employees that consist of evaluating employees as neither good nor poor performers even when some employees perform exeptionaly well or poorly

Question 9

Leniency Bias

Answer 9

A tendency to rate employees higher than their performance justifies

Question 10

Strictness Bias

Answer 10

A tendency to rate employees lower than their performance justifies

Question 11

Recency effect

Answer 11

A rater bias that occurs when rater allows recent employee performance to sway unduly the overall evaluation of the employee’s performance

Question 12

12 Characteristics of an effective performance appraisal

Answer 12

Question 13

What are the 2 Past oriented performance appraisal methodes

Answer 13

• comparative evaluation method
• Non comparative evaluation Method

Question 14

Past oriented performance appraisal > definition of Comparative evaluation method

Answer 14

A collection of different methods that compare one person’t performance with that of coworkers

Question 15

Past Oriented Performance Appraisal > Comparative evaluation method> definition of the Ranking method

Answer 15

A method of evaluating employees that ranks them from best to worst on some trait

Question 16

Past Oriented Performance Appraisal > Comparative evaluation method> definition of the forced distribution

Answer 16

A method that requiers raters to cathegories employees

Question 17

Past oriented performance appraisal > Non comparative evaluation mathods

Answer 17

Evaluate employee’s performance according to present data and not by comparing one person’s performance with that of coworkers

Question 18

Past oriented performance appraisal > Non comparative evaluation mathods > Rating scale

Answer 18

Requiers the rater to provide subjective evaluation of an individual’s performance. it is the oldest and most wildely used method, but also the one most subject to bias

Question 19

Past oriented performance appraisal > Non comparative evaluation mathods > Critical incident method

Answer 19

Requiers the rater to recod statements that describes extremly effective or ineffective behavior related to performance. It gives employee job related feedback and reduces recency bias

Question 20

Past oriented performance appraisal > Non comparative evaluation mathods > Behaviouraly Anchored Rating Scale (BARS)

Answer 20

Evaluation tool that rates employee along a rating scale by means of specific behaviour examples on the scale

Question 21

Past oriented performance appraisal > Non comparative evaluation mathods > Performance test and Observation

Answer 21

Appraisal is based upon pencil test or demo

Question 22

Future Oriented Method > Self appraisal

Answer 22

Can be used wit all evaluation approach. Increases employee involvment and comitment

Question 23

Future oriented method > Managment By Objective (MBO)

Answer 23

Requiers en employee and superior to jointly establish goals for the future. Employees are subsequently evaluated on how well they atteined these objectives

Question 24

Future oriented method > Assesment Centers

Answer 24

Stendardized form of employee appraisal that relies on sevral types of evaluation and sevral raters

Question 25

Future oriented method > 360 degree performance appraisal

Answer 25

A combination of self, peer, supervisor, and subordiante performance evaluation

Question 26

Future oriented method > Balance Scorecard

Answer 26

Combines performance measure of the total organization instead of relying on independent measurs of its parts

Question 27

Evaluation interview

Answer 27

Performance review session that gives employee feedback about their past performance or future potential

Question 28

3 Approaches to evaluation interview

Answer 28

• Tell & sell
• Tell & listen
• Pb solving approach