MGMT 3000 Chapter 2

Question 1

what did Henri Fayol do?

Answer 1

listed 14 general principles of management and 4 functions of a manager

Question 2

what did Charles Clinton Spaulding do?

Answer 2

outlines 8 fundamental necessities:
-authority and responsibility
- division of labor
- adequate manpower
-cooperation

Question 3

what did Mary Parker Follet and Chester Barnard do?

Answer 3

contrast to scientific management - they outlined the importance of people rather than engineering techniques

Question 4

what is acceptance theory of authority?

Answer 4

people can choose to follow management orders

Question 5

who is the father of scientific management?

Answer 5

Frederick Winslow Taylor

Question 6

what are the Hawthorne Studies?

Answer 6

the studies responsible for creating the human relations movement, which focuses on giving more consideration to workers’ needs

Question 7

what did Henry Gantt develop?

Answer 7

the Gantt chart

Question 8

what did the Gantt chart do?

Answer 8

measure, planned and completed work

Question 9

what did Frank and Lillian Gilbreth do?

Answer 9

pioneered time and motion studies to promote efficiency

Question 10

who is Max Weber?

Answer 10

a German theorist who introduced managing organizations on impersonal, rational balance

Question 11

what does Max Weber believe?

Answer 11

managers use power instead of personality to delegate

Question 12

what is empowerment?

Answer 12

facilitating instead of controlling employees

Question 13

who formulated Theory X and Theory Y?

Answer 13

McGregor

Question 14

what Theory is because of the human characteristic dislike for work, most people must be coerced, controlled, directed or threatened with punishment to get them to put forth adequate effort toward the achievement of organizational objectives?

Answer 14

Theory X

Question 15

What Theory is the assumption that employees like work, are creative, seek responsibility and can exercise self-direction?

Answer 15

Theory Y

Question 16

what is organization development (OD)?

Answer 16

set of management techniques that uses behavioral science to improve organizations health and effectiveness

Question 17

what is a system?

Answer 17

set of interrelated parts that function as a whole to achieve a common purpose

Question 18

what are subsystems?

Answer 18

parts of a system that depend on one another

Question 19

what is synergy ?

Answer 19

the whole is greater than the sum of its party

Question 20

what is case view?

Answer 20

every situation is unique

Question 21

what is universalist view?

Answer 21

there is one best way

Question 22

what are big data analytics?

Answer 22

technologies, skills and processes for searching and examining massive sets of data to uncover hidden patterns and correlations

Question 23

what is Internet of Thing (IoT)?

Answer 23

smart devices and chips that communicate to other devices

Question 24

what is radical decentralization?

Answer 24

employees have authority to make key decision about their work, eliminating much of hierarchal reporting

Question 25

what is employee engagement?

Answer 25

the emotional commitment the employee has to the organization and its goal

Question 26

what is Artificial intelligence?

Answer 26

techniques by which computer systems learn, communicate and make decisions, and make decisions similar to or better than human beings can

Question 27

what is nudge management?

Answer 27

applying behavioral science insights in organizational design to guide people toward behaviors that support organizational goals and values