MGMT 3000 Chapter 1

Question 1

todays effective managers…

Answer 1

-do more with less
-engage employees hearts, minds and energy
-inspire vision and cultural values
-see change as natural

Question 2

what is management?

Answer 2

attainment of organization goals in an effective and efficient manner though planning, organizing, leading and controlling organizational resources

Question 3

what did Peter Drucker teach?

Answer 3

taught successful leaders should put people and ethics first rather than focusing on profits

Question 4

who is considered the father of modern business management ?

Answer 4

Peter Drucker

Question 5

what are the rapid environmental shifts that have impacted management?

Answer 5

-technology
-move to knowledge/ information based economy
-global market forces
- growing threat of cybercrime
- shifting expectations by employees and customers

Question 6

what do managers do?

Answer 6

-set objectives
-organize
-motivate and communicate
-measure
-develop people

Question 7

what does it mean to set objectives?

Answer 7

establish goals for the group and decide what must be done to achieve them

Question 8

what does it mean to organize?

Answer 8

divide work into manageable activities and select people to accomplish tasks

Question 9

what does it mean to motivate and communicate?

Answer 9

create teamwork via decisions on pay, promotions, etc. and through communication

Question 10

what does it mean to measure?

Answer 10

set targets and standards; appraise performance

Question 11

what does it mean to develop people?

Answer 11

recognize the value of employees and develop this critical organizational asset

Question 12

what does organize mean?

Answer 12

social entity that is goal directed and deliberately structured

Question 13

what does organizational effectiveness mean?

Answer 13

degree to which the organization achieves a stated goal

Question 14

what does organizational efficiency mean?

Answer 14

refers to the amount of resources used to achieve an organizational goal

Question 15

what does high performance mean?

Answer 15

attainment of organizational goals by using resources in an efficient and effective manner

Question 16

what are the three categories of management skills?

Answer 16

technical
human
conceptual

Question 17

what are the vertical management types?

Answer 17

first level or supervisory manager
middle manager
top managers

Question 18

what is a first level supervisory manager responsible for?

Answer 18

for the production of goods and services

Question 19

what is a middle manager responsible for?

Answer 19

business units and major departments

Question 20

what is a top manager responsible for?

Answer 20

the entire organization

Question 21

what are the horizontal management types?

Answer 21

general managers
functional managers
project managers
line managers
staff members

Question 22

what are general managers responsible for?

Answer 22

for several departments that perform different functions

Question 23

what are functional managers responsible for?

Answer 23

departments that perform a single task

Question 24

what are project managers responsible for?

Answer 24

temporary work projects involving people from different functions and levels

Question 25

what are line managers responsible for?

Answer 25

departments that perform a core function of the organization

Question 26

what are staff members responsible for?

Answer 26

departments that support the organizations line departments with specialized advisory or support functions

Question 27

what are the manager activities?

Answer 27

adventures in multitasking and life on speed dial

Question 28

what manager activity is less than nine minutes?

Answer 28

adventures in multitasking

Question 29

what manager activity is characterized by variety, fragmentation and brevity ?

Answer 29

adventures in multitasking

Question 30

what manager activity is when work is at an unrelenting pace and interupted constantly?

Answer 30

life on speed dial