MGMT 3000 Chapter 1 Flashcards
(30 cards)
todays effective managers…
-do more with less
-engage employees hearts, minds and energy
-inspire vision and cultural values
-see change as natural
what is management?
attainment of organization goals in an effective and efficient manner though planning, organizing, leading and controlling organizational resources
what did Peter Drucker teach?
taught successful leaders should put people and ethics first rather than focusing on profits
who is considered the father of modern business management ?
Peter Drucker
what are the rapid environmental shifts that have impacted management?
-technology
-move to knowledge/ information based economy
-global market forces
- growing threat of cybercrime
- shifting expectations by employees and customers
what do managers do?
-set objectives
-organize
-motivate and communicate
-measure
-develop people
what does it mean to set objectives?
establish goals for the group and decide what must be done to achieve them
what does it mean to organize?
divide work into manageable activities and select people to accomplish tasks
what does it mean to motivate and communicate?
create teamwork via decisions on pay, promotions, etc. and through communication
what does it mean to measure?
set targets and standards; appraise performance
what does it mean to develop people?
recognize the value of employees and develop this critical organizational asset
what does organize mean?
social entity that is goal directed and deliberately structured
what does organizational effectiveness mean?
degree to which the organization achieves a stated goal
what does organizational efficiency mean?
refers to the amount of resources used to achieve an organizational goal
what does high performance mean?
attainment of organizational goals by using resources in an efficient and effective manner
what are the three categories of management skills?
technical
human
conceptual
what are the vertical management types?
first level or supervisory manager
middle manager
top managers
what is a first level supervisory manager responsible for?
for the production of goods and services
what is a middle manager responsible for?
business units and major departments
what is a top manager responsible for?
the entire organization
what are the horizontal management types?
general managers
functional managers
project managers
line managers
staff members
what are general managers responsible for?
for several departments that perform different functions
what are functional managers responsible for?
departments that perform a single task
what are project managers responsible for?
temporary work projects involving people from different functions and levels
