Medical Office Management B

Question 1

A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called a (n) __________ system.
A. word processing
B. electronic scheduling
C. research
D. database management

Answer 1

D. database management.

Question 2

A computer monitor, hard drive, and printer are known as?
A. software
B. hardware
C. processing equipment
D. visual displays

Answer 2

B. Hardware.

Question 3

The term for the technology that tells a computer what to do is known as the?
A. ram
B. software
C. hardware
D. disc space

Answer 3

B. Software.

Question 4

The computer key DEL command means?
A. deliver
B. delete
C. discard
D. directory

Answer 4

B. Delete.

Question 5

The computer’s directional arrow keys __________
A. start the machine
B. are used with the control key
C. move the cursor, right, left, up or down
D. correct typing mistakes

Answer 5

C. Move the cursor, right, left, up, or down.

Question 6

Referring to computers, the term “user friendly” refers to?
A. how well written the manual is
B. how many documents the system will handle
C. can the system be cost effective
D. how easy the system is to operate

Answer 6

D. how easy the system is to operate.

Question 7

The process of changing words into numbers so that computers can be used in processing insurance claims is called?
A. coding
B. word manipulation
C. classification
D. diagnostic numbering

Answer 7

A. Coding.

Question 8

A business letter written in full block style will have all lines?
A. right justified
B. indented 5 spaces
C. equally spaced vertically
D. at the left hand margin

Answer 8

D. At the left hand margin.

Question 9

Making a duplicate file to protect computer information from being lost is called making a?
A. backup
B. batch
C. saved disc
D. copy

Answer 9

A. Backup.

Question 10

When writing a business letter, the salutation of the letter should be followed by which punctuation mark?
A. comma
B. none
C. asterisk
D. colon

Answer 10

D. Colon.

Question 11

A newsletter that weighs less than one pound would be considered _____________ class mail.
A. first
B. second
C. third
D. fourth

Answer 11

C. Third.

Question 12

What office instrument is designed to receive and send printed documents via the telephone?
A. wire service
B. office scanner
C. fax machine
D. copy machine

Answer 12

C. Fax machine.

Question 13

Business or handwritten mail that weighs less then 11 ounces is known as _________ class mail?
A. first
B. second
C. third
D. fourth

Answer 13

A. First.

Question 14

Parcel post or _________ class mail is used for bound printed matter, film, & sound recordings.
A. first
B. second
C. third
D. fourth

Answer 14

D. Fourth.

Question 15

Before placing a telephone caller on hold it is appropriate to?
A. ask if you can put the caller on hold
B. wait for the caller to confirm they can wait
C. obtain a return phone number
D. all answers are correct

Answer 15

D all answers are correct.
ask if you may put the caller on hold, wait for the caller to confirm they can wait, and obtain a return phone number.

Question 16

An incoming call should be answered by the __________ ring.
A. first
B. second
C. third
D. fourth

Answer 16

C. Third.

Question 17

Which one of the following items is NOT needed when taking a routine phone message?
A. callers name
B. callers phone number
C. current days date
D. callers drivers license

Answer 17

D. Callers drivers license #

Question 18

Prior to answering an incoming call the medical assistant should ___________.
A. smile
B. finish up with previous call
C. screen the call with caller ID
D. release any anger

Answer 18

A. Smile.

Question 19

When handling incoming mail the medical assistant should?
A. initial each piece
B. open only mail marked “personal”
C. attach the envelope to the correspondence
D. all answers are correct

Answer 19

C. attach the envelope to correspondence.

Question 20

A letter should be folded in __________ using a # 10 envelope.
A. half horizontally
B. half vertically
C. thirds face-up
D. fourths face-down

Answer 20

C. thirds face-up.

Question 21

_____________ is the study of words and their relationship to other words in a sentence.
A. etiquette
B. forum
C. punctuation
D. grammar

Answer 21

D. Grammar.

Question 22

When handling a patient complaint which one of the following would be most appropriate?
A. if the patient is angry, match his/her anger level, and s/he will calm down
B. take all complaints seriously and take thorough notes
C. refuse to talk to patients who are complaining; the doctor should handle them
D. no correct answer

Answer 22

B. Take all complaints seriously and take thorough notes.

Question 23

When working with patients from a culture different than your own, one should?
A. encourage them to speak English
B. show respect for their culture
C. speak loudly so they will understand
D. refrain from making eye contact

Answer 23

B. show respect for their culture.

Question 24

Body language, body posture, space and distance are all examples of?
A. non-verbal communication
B. verbal communication
C. written communication
D. all answers are correct

Answer 24

A. Non-verbal communication.

Question 25

When caring for patients with physical disabilities, which of these is NOT an appropriate consideration for most?
A. do not rush them
B. ask if they need assistance before giving assistance
C. provide ample space for patients using assistive devices for mobility
D. speak loudly.

Answer 25

D. Speak loudly.