MBA Drills & Vocab 4 Flashcards
Communication includes tone of voice, body language, facial expressions etc. This type of communication refers to which of the following option?
Non-verbal communication
Listening is a very important aspect of effective communication. Good listener has to develop certain characteristics. Which one of the following is NOT one of those characteristics?
Continue to talk in between
Throughout the development process, teams pass through distinct stages. Examine the statements and choose the one that is true for Tuckman’s team development ‘Storming’ stage.
A period of conflict and struggle and team members may disagree, and team performance may suffer.
Leadership theories focus on the characteristics of a leader. This trait theory of Leadership emphasised common traits and personal characteristics of an individual. Identify the theory from the following options.
Allport’s Trait Theory
Many of the business organizations in India follow the principles of avoiding conflicts with their supply chain partners. Which one of the following principles relates to
the same?
Principle of harmony
Presentation visuals grab the audience attention. Some of the illustrative visual aids used in a presentation to make it more impactful may comprise of which of the
following?
Models, graphs, maps, photographs and tables
We express our thoughts, ideas by speaking or writing. Talking is an effective tool of communication, but it has limited reach. Talking comes under which type of communication?
Verbal
There is a similarity of background between the sender and the receiver such as age, language, nationality, religion. Which of the following option refers to this context?
Cultural
“Employees exhibit many styles of communication. When employees deliberately infringe on their rights, exhibit poor eye contact and avoid expressing their opinions;
which style of communication is indicated?”
Passiveness
“It is the most common yet powerful and stimulating audio-visual aid to create presentations. Identify the correct option for this computer-aided tool considered most
important for making presentations.”
Microsoft PowerPoint
“Most Indian business organizations believe in proper performance appraisal of their employees and based on the same, reward their employees. Which one of the
following relates to the same”
Principle of Reward
“In an organization, one group of managers wanted to introduce new sportswear different in design, colours and models from the previous ones, whereas other managers
wanted to do expansion more deliberately. What type of conflict is depicted in the example?”
Intergroup conflict
“Modern businesses pay attention to how their employees work in harmony to retain their productivity. What is defined as a significant dispute or arguments or struggle
between incompatible or opposing needs, wishes, ideas and is usually one that lasts a long time?”
Conflict
“Body language can tell a lot about how a person feels. At the time of presentation when the presenter resists or avoids eye contact, it is often considered a sign of
disinterest, lack of confidence and inattentiveness. What else might this behaviour suggest?”
Rudeness
The proper use of gestures is one of the most powerful tool for an effective presentation. What do we call the study that refers to body movement and expressions such as waving, pointing, touching, slouching, bending etc.?
Kinesics
“We find many leadership styles in business. In this style of leadership, leaders keep the power to take decisions majorly to self without others’ advice and suggestions
or anyone else’s interference. Identify what this style is commonly known as?”
Autocratic style
“Good teamwork helps build morale in the workplace. Which teams are formed for a temporary period to achieve a critical task say, problem-solving or new product
development from across geographics?”
Virtual Teams
“Body language plays an integral part in any presentation. During a presentation when the presenter keeps hands clasped or arms crossed on the chest or have legs
crossed with sunken shoulders, the body posture demonstrated is which of the following?”
Closed Posture
Team development is possible only when the team passes through various stages. Which of the following is not a stage of team development in an organization?
Maintainance Stage
When parties are willing to solve a problem mutually, there is a tool most widely used for conflict resolution. What is it called?
Negotiation
In any business, proposals are the document that seals the deal. Choose the option that is not included in the various sections of a business proposal?
Inside address
Leadership theories talk about the psyche of a leader. The High LPC score and Low LPC score are integral part to which style of Leadership Theory?
Contingency Theory(Fiedler)
“A business proposal, a written document sent to a prospective client, has many parts. This section of the proposal explains the objective of sending it, why the solutions
presented are the best, and what it is all about. This section briefly states how you will be able to help the clients. Which section of a business proposal is it being
indicated?”
Proposal
“Conflict resolution helps to resolve conflicts in a professional way. Which one refers to a technique of conflict resolution in which both parties are required to give up
their motives and think collectively to resolve a conflict?”
Compromise
“Presentations can be conquered through good body language. Despite the presenter’s mood or personal feelings, he/she sports a confident, composed and friendly look
during a presentation. Which of the following is the quality of the presenter expressed here?”
Facial Expressions
The presenter should avoid getting panicky and keep calm during presentation. Which of the following is a sign of getting nervous and anxious during a presentation?
Pacing/ Fidgeting/ Hand shaking
“Trust provides a sense of safety. When teams feel safe, they are more likely to open up, take risks, and expose flaws. Which team building game is played to build
trust?”
Mine Field
Present day Management adopts certain lessons from Mahabharata. One of these is to do with long term planning. Identify from the following the same?
Building Strategies
“Eye contact forms an important part of communication with an audience during presentation. What is the term used to define the study of eye movement, eye
behaviour and eye-related non-verbal communication?”
Oculesics
“Organizational culture needs to be nurtured and valued throughout an organization in order to establish a strong and healthy culture. Which of the following factors are
essential in the creation of organisation culture?”
Founders philosophy, selection criteria,socialisation,top management
“The Trait Theory categorizes the common traits of an individual in various categories. What is the category in which individuals have different degrees of traits such as
being friendly, loyal, jovial and more?”
Allport’s Trait theory.
(Central traits)
“The way we communicate plays an important role in professional life. A style in which individuals have developed a pattern of avoiding expressing their opinions or
feelings, protecting their rights, refers to which of the following behaviour?”
Passiveness
“Teamwork is critical to ensuring an enjoyable work environment. The employees from the same hierarchical level, but different work areas, who come together to
accomplish a task belong to which team?”
Cross-functional team
“Interactions happen through various communication styles. This kind of communication involves expressing aggressive feelings in an indirect way through passive
resistance rather than through open confrontation. This behaviour is identified as which of the following?”
Passive Aggressive
The majority of conflicts are rooted in a complex matrix of interests. Which of the following is NOT one of the reasons for the cause of conflicts?
If the manager sets realistic expectations with the employees.
“In an organisation, there exist many types of conflicts. A type of conflict that occurs within a single group or between the members of a group refers to which of the
following?”
Intra-group conflict
“Conflict is a struggle between individuals with varied ideas, beliefs. There exist many reasons that may cause conflicts. Choose the option that is not a cause of
conflict.”
Good rapport between employees
“This style of Leadership was developed by Kenneth Blanchard and Paul Hersey. The former President of Coca-Cola, Jack Stahl demonstrated this style of Leadership.
What is it called?”
Situational Style
“Each individual has a distinct communication style, a way of interacting and exchanging information with others. Pick the option that best describes assertive style of
communication.”
Express feelings clearly, appropriately, and respectfully
“Team make work more efficient. People from different areas in the organization come together and work on a task and this saves on time and cost to the organization.
What would you call these teams?”
Cross Functional Team
“The emotions and behaviours of a team change with stage. During which stage of team growth do individuals begin to reconcile their own ambitions with the team’s
realities, dissolve conflicts, and develop a sense of unity to improve team performance?”
Norming
“Every person has a unique communication style. A person that is overly forceful, pushy, hostile or otherwise attacking , belongs to which type of the following
approach?”
Agressive
In this bargaining strategy, one party’s gain is dependent upon the other party’s loss. Which one in the given options suggests this type of bargaining strategies?
Distributive negotiation
Workplace need to follow some ethos and there are some important ethos. Which one of the following is Not one of the important ethos?
No sense of belongingness
“According to Keith Davis, this is the human factor that binds the group together and motivates it towards goals. This ability can be termed as which option of the
following?”
Leadership
“Credibility is characterized as a speaker’s competence. A speaker or a writer constructs the arguments based on his credibility. Which one of the following relates to
this?”
Ethos
“Employees communicate in a multitude of ways. A method of expressing needs and desires that do not take into account of the welfare of others refers to which of the
following options.”
Aggressive
In which of these, should the listener be able to make connection between different segments of speech.
Links between part of speech
According to Aristotle, a writer may persuade his audience by using three types of rhetorical appeals. Which one of the following is not one of the three appeals?
Mythos
“Vedas are considered as a treasure house that contains ancient value systems, which in turn, are based on various building blocks. Which one of the following is NOT
one of the building blocks?”
Adharma
When the group disagrees, it is usually over how the work should get done. Which type of conflict is experienced by the group?
Process Conflict
Official communication is highly dependent on written documents. Which of the following options about written communication is false?
Restricts revision
“Businesses use multiple modes to communicate. Which of the given options is a significant tool of verbal communication used in the decision-making process that can
help the management to review and evaluate the performance of various departments in the organization?”
Report
“Communication means the way a message travels from a sender to a receiver. The information which is transferred to the receiver has to be interpreted. What is this
process called as?”
Decoding
- It is a vital part of any human interaction:
A. Reasoning
B. Communication
C. Marketing skills
D. Exchange
B. Communication
- Non-standard words and phrases used in informal communication are:
A. Selective retention
B. Selective listening
C. Slang words
D. Distance
C. Slang words
- How many C’s are involved in effective communication?
A. 4
B. 5
C. 6
D. 7
D. 7
- This relates to the mental process of understanding & acquiring knowledge:
A. Conditioning
B. Cognitive
C. Storming
D. Forming
B. Cognitive
- It is the most natural form of communication gifted to us since birth:
A. Closed communication
B. open communication
C. Written communication
D. Oral communication
D. Oral communication
- Which communication is a free form of communication and does not follow any fixed pattern?
A. Formal
B. Informal
C. Diagonal
D. Downward
B. Informal
- How many elements of reading do we have?
A. 3
B. 4
C. 5
D. 6
C. 5
- Which of these is not an element of reading?
A. Expression
B. Fluency
C. Phonics
D. Vocabulary
A. Expression
- A process of speedy reading to gain the gist of a text:
A. Normal reading
B. Scanning
C. Surveying
D. Skimming
D. Skimming
- It is a file that can be used as a starting point for a new document:
A. Notice
B. File
C. Template
D. Attachment
C. Template
- Which of the following informs people about the date, time, venue & the reason of the meeting:
A. Inquiry letter
B. Agenda
C. Minutes
D. Notice
D. Agenda
- In the business world the abbreviation NB stands for:
A. Please reply
B. Please note
C. Signed
D. Noted
B. Please note
- Putting yourself in someone else’s shoes is an example of which element of emotional intelligence?
A. Sympathy
B. Empathy
C. Motivation
D. Social-skills
B. Empathy
- Which of the following types of personality acts warm and friendly and also cooperates with others?
A. The relator
B. The director
C. The socializer
D. The thinker
A. The relator
- A leader translates ideas to their team and listens to their needs and complaints. Which element of emotional intelligence does it fit into?
A. Motivation
B. Self-regulation
C. Sympathy
D. Social-skills
D. Social-skills
- Finding the right people and motivating them to work towards your vision is called:
A. Team Management
B. Change Management
C. People Management
D. Organizational Management
C. People Management
- They shape our nation’s communities & organizations. Who are they?
A. Political Leaders
B. Leaders
C. People Management
D. Bollywood Actors
B. Leaders
- Self- Awareness, Gratitude, Respect, courage & Empathy are the characteristics of:
A. Team Management
B. Human resource professionals
C. Good Leader
D. Leadership skills
C. Good Leader
- The element in a presentation which should have a description set in a framework that the audience can comprehend the information easily, absorb data and make sense out of it is?
A. Introduction
B. Background Information
C. New Information
D. Review of new Information
C. New Information
- Avoiding or resisting eye contact during presentation and lack of confidence is often considered to be a sign of the following?
A. Rudeness
B. Politeness
C. Fight
D. Aggressiveness
A. Rudeness
- A presentation is a form of oral communication in which person shares factual information with an audience refers to which of the following?
A. Specific
B. Large
C. Small
D. Mixed
A. Specific
- Unclear roles, fixed mindset, lack of vision & poor decision making leads to:
A. Sense of unity
B. Team management
C. Team Growth
D. Team Failure
D. Team Failure
- Who among the following propounded the five stages of team development?
A. John Mayer.
B. Daniel Goleman
C. Bruce Tuckman
D. Peter Salovey
C. Bruce Tuckman
- Which of the following is not a stage in team development?
A. Performing
B. Adjourning
C. Norming
D. Perceiving
D. Perceiving
- Which type of conflict occurs between two or more organizations?
A. Inter-organizational
B. Heterogeneous
C. Homogeneous
D. Intra-Organizational
A. Inter-organizational
- A win-win solution in which both the parties are mutually benefited:
A. Integrative negotiation
B. Conflict management
C. Distributive negotiation
D. Inter-individual conflict
A. Integrative negotiation
- It is a struggle between incompatible or opposing needs, wishes, ideas, interests or people; identify the correct option that matches this statement
A. Agreement
B. Management
C. Conflict
D. Resolution
C. Conflict
- Which law focusses about taking ownership of one’s life?
A. The Law of Responsibility
B. The Law of focus
C. The law of connection
D. The law of giving & Hospitality
A. The Law of Responsibility
- What means desire less while Karma means action?
A. Ethics
B. Value
C. Integrity
D. Nishkam
D. Nishkam
- Which type of value is considered as the goal that an individual wants to achieve in their lifetime?
A. Cultural values
B. Instrumental values
C. Terminal values
D. Social values
C. Terminal values
What sort of process is communication? A. Triarchic Process B. Two-way process C. Three-way process D. Triangular process
Two-way process
A finance executive speaking with the Vice President of Human Resources about a change in the
organization’s objectives is an example of what type of communication?
A. Diagonal communication
B. Grapevine communication
C. Horizontal communication
D. Downward communication
Diagonal communication
When is communication considered unsuccessful?
A. When the message is understood
B. When the message is ambiguous
C. When the purpose of the sender is fulfilled
D. When feedback is received
When the message is ambiguous
How should a confident handshake be? A. Limp B. Firm C. Loose D. Double
Firm
Which of the following is NOT a benefit of oral communication? A. Lowers the risk of misunderstanding B. Saves time C. Lack of retention D. Provides quick feedback
Lack of retention
Which of the following is an effective method of maintaining eye contact while speaking with a group of five people?
A. Look at the individual with whom you are now conversing.
B. Maintain eye contact with each of the five as you go from one to the next.
C. For the first few minutes, stare at just 2 people
D. Not required to directly have eye contact with anyone
Maintain eye contact with each of the five as you go from one to the next.
Which of the following statements about listening is incorrect?
A. Listening is a passive activity and hearing is an active activity
B. A conscious decision is made to listen
C. The listener concentrates on the speaker’s words
D. Listening helps to assess critically
Listening is a passive activity and hearing is an active activity
Why is listening essential during the communication process? A. For Coding B. For Transmission C. For Repetition D. For Feedback
For Feedback
What type of listening takes place when people engage in multi-tasking? A. Critical listening B. Effective Listening C. Active Listening D. Partial Listening
Partial Listening
Where does a memorandum, which is a short type of written communication, fit in? A. Legal use B. Formal use C. Internal use D. External use
Internal use
What characteristics must a business letter have? A. Incompleteness B. Jargons C. Faultiness D. Coherence
Coherence
Which of the following is not a proposal types? A. Formally Solicited B. Informally Solicited C. Unwanted Business Proposals D. Issue proposal
Issue proposal
What word is used to refer to the ability to recognise and appreciate one's own emotions? A. Self awareness B. Self-satisfaction C. Empathy D. Self-motivation
Self awareness
Which of the following is not a component of Emotional Intelligence? A. Cognitive Skills B. Self Awareness C. Self Management D. Motivation
Cognitive Skills
What competence will a person possess if he or she is capable of identifying a problem,
obstacle, or opportunity and acting on it?
A. Ability to take initiative
B. Accurate self-awareness
C. Sympathy
D. Self-control
Ability to take initiative
What word is used to define the 'abilities that individuals possess to direct workers toward the accomplishment of corporate objectives, inspire them and produce results'? A. Social skills B. Task skills C. Performance skills D. Leadership skills
Leadership skills
Which of the following is false regarding effective delegation?
A. Delegate larger and tougher tasks to newer staff
B. Pick the right person
C. Requirements of the job to match the abilities of the person
D. Communicate clear expectations
Delegate larger and tougher tasks to newer staff
Which of the following is not a feature or attribute of a successful leader?
A. Trust worthiness
B. Strong motivation
C. Because they are self-confident, they think they can manage anything.
D. High energy
Because they are self-confident, they think they can manage anything.
How would you define the action or process of motivating and collaborating a group of
individuals to operate successfully as a team?
A. Team building
B. Group
C. Individuals
D. Collaboration
Team building
What is the first stage in team development called? A. Storming B. Performing C. Norming D. Forming
Forming
What happens in adjourning stage of team development?
A. The team disbands as members move on to other ventures
B. Individual identities emerge
C. Members get to know each other
D. The team performs effectively
The team disbands as members move on to other ventures
Who is the person who talks about an already agreed-upon topic? A. Presenter B. Audience C. Listener D. Receiver
Presenter
Which of the following is a misleading statement about the beginning of a presentation?
A. Establishing your presence
B. Establishing your credibility
C. Preparing your audience for what will follow
D. Try to be someone you’re not
Try to be someone you’re not
Which presenting style enables the presenter to have a clear picture of the topic and the
audience to feel as if the presenter is speaking freely throughout the presentation?
A. Memorizing
B. Extempore
C. Reading
D. Manuscript Speech
Extempore
What is defined as a significant dispute or argument and is usually one that lasts a long time? A. Conflict B. Resolution C. Ethics D. Intention
Conflict
A conflict between two countries is an example of what type of conflict? A. Racial conflict B. Personal conflict C. Political conflict D. International conflict
International conflict
Who can influence others either to buy or not buy a company's products? A. Suppliers B. Employees C. Investors D. Customers
Customers
Who are internal stakeholders? A. Government B. Society C. Creditors D. Employees
Employees
What is the word used to express "choosing between two options, either of which may be right or wrong." A. Ethical Code B. Ethical Dilemma C. Ethical Climate D. Ethical Decision
Ethical Dilemma
Which of the following is true for 'Ethics'? A. One-off program B. Optional for organizations C. Not required in business D. Ongoing journey
Ongoing journey
- Adam Smith was the proponent of which of the following views of economics?
A. Scarcity
B. Wealth
C. Growth
D. Welfare
B. Wealth
- How is the loss of the highest-valued alternative termed as?
A. Entrepreneurship
B. Scarcity
C. Marginal benefit
D. Opportunity cost
D. Opportunity cost
- Which theory is helpful in deciding the type of product to be produced, production levels & pricing decisions?
A. Demand theory
B. Capital theory
C. Profit theory
D. Welfare theory
A. Demand theory
- The law of demand states as price increases the demand of the product decreases. How do we term those goods whose demand changes in direct proportion to their price?
A. Normal Goods
B. Inferior goods
C. Veblen Goods
D. Substitutes
C. Veblen Goods
- When the income elasticity of a good is negative, what kind of good is it?
A. Superior good
B. Inferior good
C. Normal good
D. Veblen Goods
B. Inferior good
- Demand is the desire for a commodity to satisfy human wants backed by purchasing power. Which of the following options has a negative effect on demand?
A. Price of the product
B. Income of the Consumer
C. Advertising
D. Taste & Preferences
A. Price of the product
- Under which of the condition the law of diminishing returns will be applicable?
A. There is increasing scarcity of factors of production.
B. The price of extra units of a factor is increasing.
C. There is at least one fixed factor of production.
D. Capital is a variable input
C. There is at least one fixed factor of production.
- Which of the following would be an implicit cost for a firm?
A. Worker wages and salaries
B. Rent for the building
C. Payment for raw material
D. Wages foregone by the owner of the firm.
D. Wages foregone by the owner of the firm.
- How can we express Variable Costs?
A. They are multiplied by fixed costs.
B. The change in total cost resulting from the production of an additional unit of output.
C. Costs that change with the level of production.
D. They are sunk costs.
C. Costs that change with the level of production.
- Which of the following is true in case of a perfectly competitive market structure?
A. The firm’s marginal revenue is less than the market price of its product.
B. The firm’s marginal revenue decreases as the firm produces more output.
C. The firm’s marginal revenue increases as the firm produces more output.
D. The firm’s marginal revenue equals the market price of its product.
D. The firm’s marginal revenue equals the market price of its product.
- Perfect competition has many characteristics - number of sellers, type of products etc. Which of the following is true regarding the number of sellers and buyers in a perfect competition?
A. Small number
B. One seller and buyer
C. Large number
D. Few in number
C. Large number
- How do you classify a market system, where there is only one seller?
A. Monopoly
B. Monopolistic competition
C. Monopsony
D. Oligopoly
A. Monopoly
- In an oligopolistic market, what does kink demand curve indicate?
A. Price flexibility
B. Price rigidity
C. Price Infinity
D. Price negativity
B. Price rigidity
- Which of the following does not represents the Cournot model, for a firm?
A. Assume that rival firms will keep their production constant
B. Produce the quantity where marginal revenue equals marginal cost
C. Respond to changes in production by rival firms by adjusting its production
D. Assume that rival firms will never keep their production constant
D. Assume that rival firms will never keep their production constant
- According to the Bertrand model, a firm will assume that rival firms will
A. Keep their rates of production constant
B. Keep their prices constant
C. Match price cuts but not price increases
D. Match price increases but not price cuts
B. Keep their prices constant
- The World Bank’s environmentally sustainable development division has established a new index called:
A. Social Progress Indicator
B. Genuine Progress Indicator
C. Green Index
D. Gender-Related Development Index
C. Green Index
- What is the full form of GNI?
A. Gross national income
B. Gross net income
C. Green national income
D. Gross number income
A. Gross national income
- Which of the following is not a characteristic of developing countries?
A. High unemployment
B. Low per capita income.
C. High per capita real income.
D. High percentage of people are below the poverty line.
C. High per capita real income.
- Monetary policy objectives include:
A. Price stability and credit availability
B. Price stability and food availability
C. Social happiness and government spending
D. Luxury of the rich classes
A. Price stability and credit availability
- An increase in CRR would mean:
A. Decreases credit and money supply
B. Increases credit and money supply
C. Increases credit and decreases money supply
D. Decreases credit and increases money supply
A. Decreases credit and money supply
- Monetary policy should aim primarily at:
A. Exchange rate control
B. Inflation control
C. Investment growth
D. Economic growth
B. Inflation control
- In which of the following sectors the employment terms are fixed and regular and the employees get assured work?
A. Unorganised sector
B. Public sector
C. Private sector
D. Organised sector
D. Organised sector
- In which of the following sectors the employment terms are not fixed and regular and the enterprises are not registered with the government?
A. Private sector
B. Organised sector
C. Unorganised sector
D. Public sector
C. Unorganised sector
- Which of the following sectors is controlled by the government or government entities?
A. Organised sector
B. Unorganised sector
C. Public sector
D. Private sector
C. Public sector
- Which of the following seeks to regulate the financial system in india?
A. Commercial bank
B. The Reserve Bank of India
C. Cooperative Banks
D. Specialised banks
B. The Reserve Bank of India
- The bank has to deposit a certain percentage of the total bank deposits to be kept in the current account with RBI. What is this ratio called?
A. Statutory Liquidity Ratio
B. Repo Rate
C. Cash reserve Ratio
D. Reverse Repo Rate
C. Cash reserve Ratio
