MATERNAL 6TH EXAM LEC Flashcards

1
Q

a document that provides patients with information on how they can
reasonably expect to be treated during the course of their hospital stay.

A

Patient’s Bill of Rights

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2
Q

PURPOSE OF PATIENT BILL OF RIGHTS

A
  1. Assures that the health care system is fair.
  2. Works to meet patients’ needs.
  3. Gives patients a way to address any problems they may have.
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3
Q

Every patient has the right to know what is the illness that they are suffering,
its causes, the status of the diagnosis (provisional or confirmed), expected costs of treatment.

A

Right to information

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4
Q

The patient has the right to access his/her medical records and
investigation reports. Service providers should make these available upon the patients’ payment of
any photocopy fees as applicable.

A

Right to records and reports

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5
Q

Public and private hospitals have an obligation to provide emergency
medical care regardless of the patients’ capacity to pay for the services.

A

Right to emergency care

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6
Q

Patients have the right to be asked for their informed consent before
submitting to potentially hazardous treatment. Physicians should clearly explain the risks from
receiving the treatment and only administer the treatment after getting explicit written consent from
the patient.

A

Right to informed consent

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7
Q

Doctors should observe strict confidentiality
of a patient’s condition, with the only exception of potential threats to public health. In case of a
physical inspection by a male doctor on a female patient, the latter has the right to have a female
person present throughout the procedure. Hospitals also have an obligation to secure patient
information from any external threats.

A

Right to confidentiality, human dignity and privacy

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8
Q

Patients are entitled to seek a second opinion and hospitals should
facilitate any information or records that the patient requires to do so.

A

Right to second opinion

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9
Q

Hospitals should display the rates that they charge in a visible manner and patients should receive an
itemized bill when payment is required. Essential medicines, devices and implants should comply with
rates established by the National Pharmaceutical Pricing Authority (NPPA)

A

Right to transparency in rates, and care according to prescribed rates wherever relevant

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10
Q

Service providers cannot deny treatment on the basis of gender,
caste, religion, age, sexual orientation or social origins. Additionally, it is against the Charter to deny
treatment on the basis of a patients’ health condition, including HIV status.

A

Right to non-discrimination

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11
Q

Hospitals must ensure a hygienic and
sanitized environment to provide their services.

A

Right to safety and quality care according to standards

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12
Q

Patients have the right to consider
treatment alternatives and even refuse treatment.

A

Right to choose alternative treatment options if available

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13
Q

Any registered pharmacy and
laboratory is eligible to provide patients with goods and services they require.

A

Right to choose source for obtaining medicines or tests

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14
Q

In
case of transfers or referrals, the patient has the right to an explanation that justifies the transfer, as
well as confirmation from the hospital receiving the patient about their acceptance of the transfer.

A

Right to proper referral and transfer, which is free from perverse commercial influences

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15
Q

Clinical trials should comply with all
the standards and protocols under the Directorate General of Health Services

A

Right to protection for patients involved in clinical trials

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16
Q

Studies
involving patients should follow the National Ethical Guidelines for Biomedical and Health Research
Involving Human Participants.

A

Right to protection of participants involved in biomedical and health research

17
Q

Patients have
the right to be discharged and may not be detained at a health service provider facility because of
procedural reasons such as payment disputes.

A

Right to take discharge of patient, or receive body of deceased from hospital

18
Q

In addition to information about their condition, patients have the
right to know about public health services such as insurance schemes and charitable hospitals.

A

Right to Patient Education

19
Q

Patients have the right to provide feedback and
comments to their health service providers and file complaints as required. They additionally have the
right to redressal in cases where any of their rights are violated.

A

Right to be heard and seek redressa

20
Q

COMPONENTS OF EFFECTIVE COMMUNICATION

A
  1. TOUCH
  2. PHYSICAL PROXIMITY & ENVIRONMENT
  3. LISTENING
  4. VISUAL COMMUNICATION
21
Q

Active listening skills are as follows:

A
  1. Attentiveness
  2. Clarification through Reflection:
  3. Empathy
  4. Impartiality