Marketing Flashcards

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1
Q

What is the purpose of a business?

A

The purpose of a business is to create and maintain certified customers when it is done right customers will pay a fair price for the products in turn gaining profit

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2
Q

What is marketing?

A

It is the process by which a company creates value to customers resulting in a stronger relationship with customers

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3
Q

What is the marketing mix?

A

Its aim is to know and understand the customers so that the product or service fits them and sell itself. It is marketing tool that work together to produce satisfied customers.

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4
Q

What are the 7 Ps

A

Project
Price
Place
Promotion
People
Process
Physical evidence

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5
Q

What is product in the 7p?

A

Product refers to the good or services offered to meet the needs and wants of a customer

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6
Q

What is the price in the 7p?

A

Price is the amount customers pay for a product or service

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7
Q

What is place in the 7p?

A

Place refers to the distribution channels used to make products or services available to customers

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8
Q

What is promotion in the 7p?

A

Promotion is all communication effort used to influence persuade and influence customers to purchase the product or service

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9
Q

What is people in the 7p?

A

People refers to the employees involved in delivering the product of service as well as their skill and knowledge

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10
Q

What is process in the 7p?

A

Process encompasses the systems procedures and workflow used to deliver products or services to customer

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11
Q

What is physical evidence in the 7p?

A

This refers to the tangible elements that customers can see touch or experience when interacting with the product or service 

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12
Q

What is marketing process?

A

The marketing process is a series of steps that organizations undertake to promote, sell, and distribute their products or services effectively.

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13
Q

Briefly describe the marketing process

A

In the first 4 steps companies work on understanding customers creating customer value building strong customer relations and in the final step rip the reward of creating superior value

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14
Q

What are the steps of a marketing process?

A

Understand customer needs wants and demand
Design customer driven marketing strategy
Create a marketing program that delivers superior value
Build relationships with customers
Capture value from customers in return create profit

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15
Q

What are needs

A

These are basic requirements essential for survival or the well-being of an individual. like food, water, shelter, and clothing.

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16
Q

What are wants

A

are desires for specific products or services that go beyond basic needs. They are shaped by individual preferences,

17
Q

What are demands

A

occur when wants are backed by purchasing power. In other words, demands arise when individuals have the willingness and ability to pay for a product or service.