Market Function Flashcards
is a set of activities related to creating, communicating, delivering, and exchanging offerings that have value for others
marketing
is to bring value to customers, whom the business seeks to identify, satisfy, and retain
marking function
is themeasure of the benefit gained from a product or service relative tothe full cost of the item
value
proposition is a clear and succinct statement to the customer of the value being offered by a company’s products or services
It should set the offering apart or differentiate it from other offerings
value proposition
predicts how much profit the company will make from the customer during his or her lifetime relationship with the company
customer lifetime value
is the process of splitting buyers into distinct, measurable groups that share similar wants and needs. Ex. geographic, demographic, psychographic, and behavioral criteria
Market segmentation
segments are the peopleyou are trying to serve
target
Identify the business need you address
Segment your totalmarket
Profile your target customer segment(s)
Research and validate your market oppportunity
defining a target market
the process for identifying marketing opportunities and solving marketing problems, using customer insights
marketing research
is a combination of people, technologies, and processes for managing marketing information, overseeing market research activities, and usingcustomer insights to guide marketing decisions andbroader management and strategy decisions
marketing information system
Product: the goods and services offered
Promotion: communication and information
Place: distribution or delivery
Price: ensuring fair value in the transaction
marketing mix