Managing Process

Question 1

is responsible for all theactivities involved in transforming a concept into a finished product or service

Answer 1

operations manager

Question 2

Operations management includes decisions about the way in which production will proceed

Common production processes include:
Project-based 
Batch 
Mass 
Continuous production

Answer 2

project processes

Question 3

is the practice of automatically searching large stores of data to discover patterns and trends that go beyond simple analysis

Answer 3

data mining

Question 4

is the electronic storage of a large amount of data by a business

Answer 4

data warehousing

Question 5

is the ability to share the same data resource with multiple applications or users

Answer 5

data sharing

Question 6

Depending on the product being manufactured, operations planning needs to decide
Where the facility will be located
How the facility will be organized
Materials needed for production
Scheduling the various activities that go into the production process

Answer 6

production planning

Question 7

Proximity to customers, suppliers, and skilled labor
Environmental regulations
Financial incentives offered by state and local development authorities
Quality-of-life considerations
Potential for future expansion

Answer 7

considerations for facility locations

Question 8

Process: arrange equipment according to its function.
Product: a series of workstations at which already-made parts are assembled
Cellular: each cell is designed for a specific process, part, or a complete product
Fixed position: large products stay in place and workers and equipment go to them

Answer 8

facility layout

Question 9

is aproduction planning,scheduling, andinventorycontrol system used tomanagemanufacturingprocesses
MRP systems meets the following objectives simultaneously:
Ensure materials available forproduction
Ensure products available fordeliveryto customers
Maintain the lowest possible material and product levels in store
Plan manufacturing activities, delivery schedules, andpurchasingactivities

Answer 9

Material-requirements planning(MRP)

Question 10

Strategy companies employ toincrease efficiency and decrease waste by receiving goods only whenthey are needed

Operations managers must accurately forecast the need for materials, since even the slightest deviation can result in a slowdown of production.

Answer 10

Just-in-time (JIT) manufacturing

Question 11

Threetools to ensure that projects and tasks are completed on time are:
Gantt charts
PERT
Critical path method (CPM)

Answer 11

tools of operation managers

Question 12

For complex schedules with interdependent steps
Analyzes the tasks involved in completing a given project, especially the time needed to complete each task and to identify the minimum time needed to complete the total project
Developed primarily to simplify the planning and scheduling of large and complex projects
Organizes activities in the most efficient sequence.

Answer 12

Program Evaluation and Review Technique (PERT)

Question 13

calculates the longest path of planned activities (expressed in time) to logical end points or to the end of the project, and the earliest and latest that each activity can start and finish without causing a delay to determine which activities are “critical” and which can be delayed without extending the overall project duration

Answer 13

critical path method

Question 14

(computer-aided design)

Answer 14

CAD

Question 15

(computer-aided manufacturing)

Answer 15

CAM

Question 16

(computer-integrated manufacturing)

Answer 16

CIM

Question 17

Flexible manufacturing

Answer 17

new tech

Question 18

3D printing

Answer 18

new tech

Question 19

The management activities that maximize customer valueand allow the company to gain a competitive advantage
Supply chain activities include: product development, sourcing of materials, actual production, and transportation logistics

Answer 19

supply chain management

Question 20

In order to ensurethat their products, goods, and services meet consumer quality standards, companies employ quality-control techniques such as:
SPC 
Benchmarking
Lean manufacturing
Six Sigma

They can also seek certification
through national and international quality-assurance organizations

Answer 20

quality assurance

Question 21

Method of quality control thatuses statistical or mathematical methods to monitor and control a process.
Goal: to ensure that production operates at its full potential

“Full potential” indicates the point where the process produces as much conforming product as possible with a minimum of defective parts, rework, or scrap

Answer 21

statistical process control

Question 22

Comparing business processes and performance metrics to industry bests and best practices from other companies

Metrics compared: quality, time, and cost

Management identifies the best firms in their industry—or in another industry where similar processes exist—and compares the results and processes of those studied (the “targets”) to one’s own results and processes

Answer 22

benchmarking

Question 23

focuses on eliminating waste from the manufacturing process using the following goals and assumptions:
Continuous improvement
Respect for people
Long-term approach to process improvement
The right process will product the right results
Add value to the organization by developing your people and partners
Continuously solving root problems

Answer 23

lean manufacturing

Question 24

Sigma focuses on eliminating defects and reducing variability
A focus on measurable and quantifiable financial returns
An increased emphasis on strong and passionate management leadership and support
A commitment to making decisions on the basis of verifiable data and statistical methods

Answer 24

six sigma