Market

Question 1

Why is it important to teach apprentice about marketing even though that’s the manager and owner responsibility

Answer 1

It is important to teach apprentice about marketing because it gives the proper tools such as performance behavior and appearance for them to keep and obtain customers

Question 2

What did Dr.Peter Drucker mentioned how customers view a companies

Answer 2

The view a company as marketing is everything that company does.

Question 3

What is the definition of a customer

Answer 3

Is a person or organization that pay for the service performed

Question 4

What is the service that a customer pays for a functional system in accordance with the wishes of the customers

Answer 4

Such services are

-Integrating materials

-products

-methods

-tools

equipment and human resources

Question 5

What is the overall image based on how the customer view us

Answer 5

Appearance and Behavior

Question 6

What are the ten commandments of customer relations

Answer 6

Our customers are our most valuable asset and the most important people in our business.

Our customers are not dependent upon us; we are dependent upon them. They do not owe us any favors.

Our customers are the purpose of our work. Without them there would be no jobs.

Our customers are not just names or numbers on our books. They are real people who have a right to be satisfied.

Our customers do us a favor when they do business with us. We owe it to them to see that they are completely satisfied.

Our customers are not intruders, but a very necessary part of our business.

Our customers are free to take their business wherever they wish, and we should encourage that right whenever we fail to satisfy them.

Our satisfied customers are ambassadors of good will for our company.

Our jobs depend not only on getting new customers but also on keeping all our customers satisfied with everything we do on their behalf.

Satisfied customers are the life of our business and careers. Without them there would be no electrical contracting industry and no jobs for electrical workers.

Question 7

What are the group of people interested in the company apart from the customers and employees

Answer 7

Bankers, Suppliers and Owners

Question 8

Who has the responsibility to please all these people who are invested into the company

Answer 8

The managers

Question 9

What is the hardest thing to convince a customer

Answer 9

The lowest price is not the best price

Question 10

what does law come in place when bidding for public jobs

Answer 10

the job goes to the lowest bid

Question 11

when does a customer pays quality work

Answer 11

when they are oriented to it

Question 12

in what way an apprentice needs to contribute to a job

Answer 12

to meet the schedule and budget of the job

Question 13

what is the excuse use for shoddy or poor-quality work.

Answer 13

There never seems to be enough time or money to complete the job

Question 14

What is mandatory in every job regardless of budget and schedule

Answer 14

Good quality workmanship and technical skills

Question 15

What is “given” expected and deserve to every employer

Answer 15

professional skill

Question 16

What is expected of an apprentice for good behavior

Answer 16

to be at the work site and ready to work on time and be diligent in their work while there

Keeping the work area organized and tools in good condition and stored correctly are other aspects of behavior

Question 17

complete this phrase An honest day’s work

Answer 17

for an honest day’s pay is the rule

Question 18

what is the personal behavior that an apprentice needs to follow

Answer 18

Obscene language, drinking, drugs, and outbursts of temper are not pleasant or desirable at any time on the job. Being friendly and polite to other workers, especially while around anyone who represents the customer on the site, is a general rule. It is not always clear who might be watching or listening, so it is wise to be on best behavior at all times.

Question 19

if in doubt who you ask

Answer 19

lead journeyman or foreman for some guidance on the behavior that is expected.

Question 20

what is expected from an apprentice when it comes to appearance

Answer 20

apprentices will be expected to observe certain standards of cosmetic physical appearance on the job. Cosmetic appearance means those aspects that are put on, that is, clothes and working gear. Being reasonably clean and alert are minimum standards. While it is difficult to specify minimum standards of appearance because of the wide variety of working conditions one will encounter on the job, it is always possible to assume that appearance is a reflection of self interest and pride in oneself and in the work done. Avoiding any addictive substance is also a “given.”

Question 21

What contribute to customer satisfaction

Answer 21

performance, behavior and appearance

Question 22

What is good customers service tied with

Answer 22

Satisfied employees

Question 23

What does good employer know

Answer 23

Taking care of their employees is taking care of business

Question 24

To have a profitable business employer must be….

Answer 24

in love with company they work for

Question 25

for the company to enjoy customer superiority

Answer 25

it needs to have loyal, motivated employees

Question 26

What does a manager need to provide to have motivated employees to do there job better

Answer 26

-Good supervision
-Good communication
-Good working conditions
-Adequate compensation
-Professional policy administration
-Job security (when possible)
-A sense of achievement
-Recognition for accomplishment
-Involvement and participation in work planning
-A means for advancement

Question 27

What does NECA provide to the apprentice that other companies doesn’t provide

Answer 27

They offer an extensive management development courses and programs for its members that help make them better employers

Question 28

What does statistic show about buyers of NECA services

Answer 28

NECA member services in contracting are rated higher than any other contractor and they provide outstanding services such as administration, capability, integrity, quality, reputation, and service

Question 29

In order for NECA members to compete they need these 3 traits

Answer 29

they must give up some income in order to get work, learn how to negotiate for a higher price that will reflect the value added by their extra service and investment, and get higher productivity to offset the extra cost.