Mandatory Competency - Flash Cards - Client Care L3

Question 1

Windows - What statutory implications did you advise your client on other than planning?

Answer 1

Building control - The project required building control full plans approval as it was for a school, FENSA is for domestic only.

Question 2

Windows - How did you go about obtaining Building Control approval?

Answer 2

Obtained fee, client appointed them, provided design information for plan check, contractor arranged site visits, approval provided prior to PC.

Question 3

Windows - How else did you establish planning requirements for the project?

Answer 3

Review the Town and Country Planning Act 1990 and the Town and Country Permitted Development Order 2015.

Question 4

Windows - What duration did you advise your client full plans took to be approved?

Answer 4

8 weeks following validation, the clients position is that they do not go to tender unless permission is received across all projects.

Question 5

Windows - How did you record the project risk?

Answer 5

Project risk register.

Question 6

Windows - What were some other projects risks highlighted?

Answer 6

Programme, product lead time, working in a live school environment.

Question 7

Windows - What was the mitigation method to ensure that the windows could be installed on programme?

Answer 7

I understood that replacement of windows fell within permitted development if they were of the same likeness, the client agreed with this approach.

Question 8

Windows - What could the client obtain to ensure the works fell within permitted development?

Answer 8

Certificate of lawfulness - confirm the works fell within permitted development rights.

Question 9

Childrens - What was the change control process and how was this decided?

Answer 9

Any client stakeholder changes had to go through the client PM for review.

Question 10

Childrens - How did you ensure the change control process was followed in this situation?

Answer 10

I arranged a meeting with the client PM and stakeholder to discuss the change request, and reminding the stakeholder of the change control procedure.

Question 11

Childrens - What cost and programme impact did this have on the project?

Answer 11

There would be an uplift in cost for the change and the flooring would be installed later than programmed however the flooring was not on the critical path and would not affect the completion date.

Question 12

Communal, RBC - Why are stakeholder workshops held?

Answer 12

Following programmed mid-stage design review periods’ a stakeholder workshop is held to present designs to stakeholders and obtain feedback for changes.

Question 13

Communal, RBC - How did you record stakeholder feedback?

Answer 13

Meeting is held, feedback recorded, following meeting collated and sent back to client PM for review prior to implementation into the design changes.

Question 14

Communal, RBC - Why did you advise the client of the key design changes in stage?

Answer 14

So that the client can see what changes have been made in each stage, provides auditable trail of change.

Question 15

Communal, RBC - Why did you advise the client on stakeholder requests for change?

Answer 15

As the client PM needs to agree stakeholder change requests, as detailed in the change control process.

Question 16

Communal, RBC - Why did you use a design development log to advise on change?

Answer 16

It is a professional form of recording information to be shared and included in the report.

Question 17

Communal, RBC - What did you include in the RIBA stage report?

Answer 17

Brief, building info, statutory consents, surveys, design changes, design information, risks, cost estimate.