Mandatory Competency - Flash Cards - C and N
What are the different forms of communication?
Verbal, Non-verbal (Body language, eye contact, gestures, appearance, etc.), Written, Graphic, Presentation, Listening
What are the barriers to effective communication?
Verbal (Tone, clarity, language barriers, silence, etc.), Technical language (Jargon), Emotional, language barriers, Disinterest, Prejudice /@ Bias, Interruptions
What are some good negotiation skills?
1) Detailed research and preparation,
2) Preparing your ‘win-win’ and fall back situations,
3) Undertake a SWOT analysis (Strength, weakness, opportunities, threat)
4) Decide what is and isn’t negotiable,
5) Develop partnering approach rather than adversarial,
6) Attitude - The project must be the winner not individuals
What makes a successful negotiation?
Preparation and collating supporting documentation. Each party should get the chance to present their case in A calm forum. Identification of bargaining positions and politely making proposals. A swift confirmation in writing on what was agreed at the meeting and confirmation on what items still need to be actions and by whom. A confirmation of next steps to bring the negotiations to A close.
What are the key steps when preparing for a negotiation?
1) Claim notification – Where the heads of claim are notified to the parties involved with notification out what claim items are being sought with general setting of the scene prior to the meeting.
2) Internal research and preparation – Where both parties undertake research and planning with initial responses being issued. Concession items and non negotiable items are usually identified internally within each team with planning of strategy & role’s being allocated prior to the meeting.
3) Organisation of the meeting - The time and venue for the negotiation meeting will be arranged followed by the actual meeting itself
What happens during a negotiation meeting?
Both parties should be allowed to discuss their position on the claim items being discussed and their reasoning for their position. All parties should look to maintain professionalism, remain calm, acting with respect and courtesy at all times. The meeting should take place ideally in A calm setting. Both parties should honour the agreements reached for the benefit of the project. Once the negotiation items are agreed they should be put in writing as soon as possible.
Provide an example of when you had to handle a difficult negotiation?
Reviewing contractors claim for variation costs.
Provide an example of your oral communication skills?
I have been Responsible for providing A number of professional presentations including to the WSCC. I have held site meetings with the contractor to discuss various issues and presented monthly reports within the meeting. I Also use my oral communication and written communication skills when dealing with day-@to-day issues on the phone, within meetings and on video call
Refurb, RBC - Why did you provide the RIBA report in an electronic format?
Agreed sharing method, easy to navigate, easy to share with others. If the client had requested a hard copy I would have provided this.
Refurb, RBC - Why did you arrange a meeting?
So that the client could discuss any items that needed to be raised to promote communication and collaboration. In person meeting preferred.
Children’s, WSCC - What is a project actions tracker?
Tool that is used to keep track of actions on a project that I use to manage Multi-dis teams, clients and contractors.
Children’s, WSCC - Why is using a project actions tracker beneficial?
To keep an auditable trail of requirements, enables simpler management of actions.
Children’s, WSCC - Provide an example where tracking actions came in useful?
When stakeholder queries design of an item, I referred back to stakeholder design tracker where it was agreed the item wasn’t to be included.
Children’s, WSCC - How did you ensure clear communication in use of the trackers?
Broke out sections in to the different stakeholder groups - Wrote in a way that each stakeholder group could understand.
Children’s, WSCC - How was the action tracker shared?
By email and I reviewed hem verbally during progress meetings.
