Mandatory Competencies Flashcards
What is the CBRE complaints handling procedure?
Acknowledge within 7 days, investigate and respond within 21 days. If not resolved, can go to CEDR
Provide an example of a time you have provided good client care?
Met with client at beginning of instruction to understand objectives. They wanted to have the property let within 3 months. I provided them with full market update, including take up to manage their expectations.
Example of a time when communication has been important?
Renouncing & re-letting a suite on a business park. So many parties involved and each had
What do you consider when undertaking a desktop risk assessment?
identification of hazards
What is the difference between a cash flow, profit & loss accounts and balance sheet?
Profit & loss account = Shows income & expenditure, prepared annually
Balance sheet = Shows assets and liabilities, prepared annually
Cash flow = Shows cash coming in and out of account, in real time.
Provide an example of a time you have turned down an instruction due to a conflict?
Acting for landlord on a building. A tenant was looking to release their space and asked me to market it. It was a clear COI so i suggested the search the RICS ‘find a surveyor’ website.
Provide and example of a time you have advised a client on inclusivity?
Tell me more about BREEAM?
Voluntary, not mandatory. Rates buildings based on environmental friendliness. Ratings are Pass to Outstanding. Assesses items such as energy use, waste management, well being, transport links.
What does BREEAM stand for?
Building Research Establishment Environmental Assessment Method
What does EPC stand for and how long do they last for?
Energy Performance Certificate, 10 years
What is a Section 63 Action Plan and when is it required?
Required on properties over 1000m2 and built before 2002.
It is an action plan showing how to improve the energy efficiency of the building. You have 3.5 years to carry out works, or you must have a DEC annually.
What is CBRE’s Corporate Social Reponsibility Policy?
We use our influence to create significant benefits for our communities and the planet.
When is an EPC required?
Compulsory when you are selling, letting, redeveloping or refurbishing a property. Applies to commercial buildings above 50m2. Exemptions are buildings less than 50m2, temporary buildings (e.g portakabins) and buildings sold to be demolished.
Who is responsible for EPCs?
Marketing agent is responsible for having it in place for marketing. Information must be included on marketing materials.
Fines for not having an EPC?
Up to 12.5% of RV (minimum £500 and maximum £5,000).
What is included on an EPC?
Address, EPC ref number, date of inspection, name of inspector, floor area,the rating and benchmarking information.
What is a green lease?
They are agreements between the landlord and tenant as to how the building is improved or managed. It encourages the reduction in the building’s carbon footprint. There is not a standard green lease.
What is the difference between management and statutory accounts?
Management accounts are internal and normally done throughout the year, statutory accounts are done by chartered accountants, normally on an annual basis.
How does CBRE front the agenda of diversity?
Woman’s network, family network etc plus they have a lot of family friendly policies. Apprenticeships etc.
Why would CBRE need a women’s network?
Less women in the industry. Safe space to speak and get info and give support to women, also to encourage more women into the profession.
Can you provide two examples of an inclusive environment in action?
ramp / stair lift
enough space within wc’s for wheelchair users
What would you expect to see in audited accounts?
Chairman’s statement
Auditors report
P & L account
Balance sheet
Statutory info
how might you use accounts to assess a covenant?
profits test (net profit is 3x the annual rent payable)
How are experian checks carried out?
Assess a company’s risk of failure to make payments
Give odds of failure (e.g 80:1)
Give a credit score out of 100
What is unconscious bias? How do you combat it?
Underlying stereotypes that you unconsciously attribute to a person, that affect how you engage with the person
Combat by undertaking training, learning what your bias’s are, speaking out if you notice it
What legislation covers inclusive environments?
Equality Act 2010. Makes it unlawful to discriminate against the 9 protected characteristics).
gender
age
race
marital status
pregnancy’s
sexual orientation
disability
religion
What legislation is relevant for HOTs?
Requirements of Writing Scotland Act 1995
Means they are not legally binding and dont create a contractual obligation
Different business types?
Sole practitioner (solely responsible)
Partnership (responsibility falls to partners personally)
LLP (similar but don’t share same level of liability, e.g. not personal debts)
Limited company (private company, owners legally responsible for debts to the extent of capital they invested)
PLC (similar, shares have been offered to the public)
CBREs strategic goals?
Increase turnover and client base
Cross selling across departments
Committed to Net Zero by 2040
Attract and retain the best people for all business lines
What would you do if you thought you’d come across asbestos on an inspection?
firstly, check register
photograph it
notify client to undertake a management survey
ensure it was safe to continue with inspection
Under RICS Health & Safety, Principles for Property Professionals (2018), what must firms do?
Ensure a safe working environment
Provide safe working equipment
Have safe systems of work
Have competent staff
The Health & Safety at Work Act 1974, who is it policed by?
the Health & safety Executive (HES). It makes it a criminal offence (fines / imprisonment).
What is a hazard and a risk?
A hazard is something that could cause someone harm, a risk is the likelihood of harm being caused.
What is the six pack of H&S Regs?
Management of H&S
Display screen equipment
Manual handling operations
PPE at work
Provision and use of equipment
Workplace health, safety and welfare
RICS guidance on conflicts?
RICS Global Professional Statement on Conflicts of Interest.
UK Commercial Property Market Inv Agency (2017).
When should you decline an instruction?
COI
Not competent in the areas required
Wont comply with AML checks
Cant agree fee proposal
What is sustainability? What is Net Zero Carbon?
S - the avoidance of depletion of natural resources
NZC - refers to a state in which the greenhouse gases going into the atmosphere are balanced by removal out of the atmosphere.
What would you expect to see in a BREEAM Excellent building?
Upgraded boilers, mechanical ventilation, secondary glazing, rainwater harvesting, advanced lighting, wellbeing facilities.
What is a Calderbank Letter?
Never come across one before but I understand it is an offer to settle to prevent dispute and save costs.
Some measures to improve energy efficiency?
upgrade boilers, LED lights, heating timers, insulation
What is the difference between an action plan and a Display Energy Certificate?
action plan is required on all properties >1000m2 and built prior to 2002
A DEC is required if on an annual basis if you will not be carrying out the works noted on an AP
