managing innovation and change Flashcards
organizational change
any alteration of people, structure of processes in an organization
types of organizational change
structures
processes
people
who to orgs change
external and internal forces
who initiates it
management
employees and unions
approaches to organizational change: three-step change process
unfreezing
changing
refreezing
approaches to organizational change: action research
based on changing employee attitudes and behaviours
diagnose need for change
introduce intervention
evaluate change
approaches to organizational change: appreciative inquiry
focus on strengths to create a vision about what the org could become
discovery
dreaming
designing
delivering
why do people resist change
uncertainty
habit
concern over personal loss
organizational culture
belief that change is not the organization’s best interest
how to avoid
be empathic
involve people
timeframe
training
open to revision
techniques to reduce resistance
education and communication
participation
facilitation and support
negotiation
manipulation and cooptation
coercion
change-capable organization
link present and future
learning a way of life
actively support and encourage improvements and changes
ensure diverse teams
mavericks
shelter breakthroughs
integrate tech
build and deepen trust
karasek’s job strain model
high strain
active (promote mental health)
low strain
passive
burnout
enthusiasm, stagnation, frustration, apathy and intervention
bringing mental health services to the workplace
employee assistance programs
stress reduction and problem-solving seminars
mental health apps
secondary vs primary prevention
tools to manage stress vs gets to the root of stress
