human resource management Flashcards

1
Q

hrm process about

A

deciding jobs and how many to do them
recruiting
training
motivating

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2
Q

hrm process influenced by

A

internal and external environment
organization’s strategy

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3
Q

hr planning

A

integral to strategy implementation
job design
job analysis
job description
job requirements

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4
Q

environmental factors that influence hrm

A

organizational culture
econ conditions
labour market issues
government legislation
tech

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5
Q

how to assess hr needs

A

job analysis and descriptions
hr requirements
forecasting

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6
Q

job description elements

A

job title
date
basic function and scope of responsibilities
principal responsibilities + %
education requirements
training, skills, knowledge, and/or experience

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7
Q

how to identify and select competent employees

A

hr resource planning
external firms or experts

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8
Q

recruitment methods

A

recs, social networks, career sites, job boards and social media

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9
Q

social capital

A

access to resources through one’s networks

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10
Q

employee selection

A

application forms
written tests
performance-simulation tests
interviews
background investigations
physical examinations

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11
Q

selection conditions

A

validity
reliability

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12
Q

bias in employee selection

A

halo effect
confirmation bias
representativeness bias

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13
Q

how to avoid biased decisions in selection

A

remove name
blind auditions
anti-bias training
artificial intelligence

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14
Q

organizational orientation to learn

A

organization history and culture
policies and values
hr policies, rewards, benefits, appraisal methods

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15
Q

traditional and tech-based training methods

A

on the job, job rotation, experiential exercises, etc
DVD, videotapes, podcasts, video conferencing, etc

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16
Q

key features for appraisal methods

A

uniform and objective
adapt
may be specific for size, span of control and organizational culture

17
Q

potential biases in appraisal methods

A

halo effect
primary effect
confirmation bias
homophily
fundamental attribution error
tokenism and stereotype threat

18
Q

performance appraisal method: critical incidents

A

gathering facts from domain experts or less experienced users to gain knowledge of how to improve the performance of the individuals involved

19
Q

performance appraisal method: graphic rating scales

A

lists desired traits and behaviours and rates on a numbered scale

20
Q

performance appraisal method: behaviorally anchored rating scales (BARS)

A

comparing performance against specific examples

21
Q

performance appraisal method: multiperson comparision

A

compare to peers

22
Q

performance appraisal method: management by objectives (MBO)

A

managers and employees identify, plan, organize and communicate objectives to focus on during a specific appraisal period

23
Q

performance appraisal method: 360-degree feedback

A

different sources of information

24
Q

compensation

A

retribution for contribution

25
Q

compensation: equity

A

equal compensation for equal work

26
Q

compensation: job evaluation

A

assigning relative values to jobs

27
Q

goals of compensation

A

attraction
motivation
retention

28
Q

total rewards: 5 components

A

startegic compensation
benefits
work-life balance
performance management
career development

29
Q

when performance falls short

A

hiring error
inadequate training
discipline
employee counselling

30
Q

contemporary hrm challenges

A

managing workplace diversity
harassment and bullying
occupational health and safety
employee wellness

31
Q

impact of remote work

A

job specifications
recruitment and selection
orientation and training
performance appraisal
compensation
career development
occupational health and safety