Management Work Group Flashcards
Two or more people with common interests, objectives, and continuing interaction.
Group
A group of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable.
Work Team
A key determinant of group performance
Group Interaction
True or False
Flexibility in group composition is limited.
True
Flexibility in group composition is limited.
_____ must do the best they can with available people.
Managers
Characteristics of a Well-functioning, Effective Group:
- Relaxed, comfortable, informal atmosphere.
- The tasks are well understood and accepted.
- Members listen well and participate.
- People express feelings and ideas.
Benefits of Group Work:
- Builds Essential Skills
- Can finish the task within the “allotted time or earlier”
Essential Skills:
- Communication
- Conflict Management
- Problem-Solving
- Project Management
_____ is composed of members who share the same motivation can be problematic.
Group
Everyone wants to do their own thing.
Task-oriented
Everyone wants to be the boss.
Self-oriented
Too much chatting, not enough work.
Interaction-oriented
_____ has a balance of all types.
Effective Group
Interaction-oriented people are very important as they can _____ and _____ that arise.
Detect
Defuse Tensions
_____ are very important as they can detect and defuse tensions that arise.
Interaction-oriented People
The group begins to discuss the task(s) and orientate towards a work plan.
Forming
Conflicts and tensions emerge when there are different working styles, differing expectations, and different work ethics.
Storming
Beginning to develop mutual trust and effective ways of working.
Norming
Effective work patterns produce the required results.
Performing
Group Behaviour:
- Encouraging others towards the group goals.
- Enable effective internal communications.
- Maintaining group discipline, and ethics.
- Harmonizing - reducing tension and building team spirit.
- Problem-solving - listening to others.
Identify if People Related Problems or Process Related Problems:
Members who dominate.
People Related Problems
Identify if People Related Problems or Process Related Problems:
Members who do not contribute.
People Related problems
Identify if People Related Problems or Process Related Problems:
Talking not listening.
People Related Problems
Identify if People Related Problems or Process Related Problems:
Ideas dismissed or ridiculed.
People Related Problems
Identify if People Related Problems or Process Related Problems:
No-one initiating discussion.
People Related Problems
Identify if People Related Problems or Process Related Problems:
Members isolated or ignored.
People Related Problems
Identify if People Related Problems or Process Related Problems:
Lack leadership.
People Related Problems
Identify if People Related Problems or Process Related Problems:
Uncommitted, Unreliable Members.
People Related Problems
Identify if People Related Problems or Process Related Problems:
No Agreed Ground Rules.
Process Related Problems
Identify if People Related Problems or Process Related Problems:
No Agendas for Meetings.
Process Related Problems
Identify if People Related Problems or Process Related Problems:
No Specific Roles or Tasks.
Process Related Problems
Identify if People Related Problems or Process Related Problems:
No Set Deadlines.
Process Related Problems
Identify if People Related Problems or Process Related Problems:
No Chairperson for Meetings.
Process Related Problems
Identify if People Related Problems or Process Related Problems:
Meetings Start and/or Run Late
Process Related Problems
Identify if People Related Problems or Process Related Problems:
No Meeting Records Kept.
Process Related Problems
Identify if People Related Problems or Process Related Problems:
No Review of Progress.
Process Related Problems
