management skills (ch3)

Question 1

communication

Answer 1

the process of creating and exchanging information between people that produces the required response

Question 2

delegation

Answer 2

when a manager transfers authority or information onto the employee to carry out activities

Question 3

planning

Answer 3

the ability to define business objectives and how to achieve them

Set objectives 
Gather info/market research (SWOT - strengths, weaknesses, opportunities, threats)
develop alternative strategies
implement a strategy
monitor strategy and seek feeback

Question 4

leading

Answer 4

involves guiding and inspiring the employees to achieve the business objectives

Question 5

decision making

Answer 5

a course of action where a selection is made from a range of different alternatives to achieve business objectives

Question 6

interpersonal

Answer 6

the ability to work and interact with each other to ultimately develop positive relationships

Question 7

relationship between styles and skills

Answer 7

autocratic - mid comm, low dele, high plan, low lead, high deci, low inter
persuasive - mid comm, mid dele, high plan, low lead, high deci, mid inter
consultative - high comm, mid dele, high plan, mid lead, high deci, mid inter
participative - high comm, low-mid dele, low plan, high lead, mid deci, high inter
laissez faire - high comm, high dele, low plan, high lead, low deci, low inter