areas of management responsibility (ch1) Flashcards
operations
controlling activities concerned with converting inputs into outputs in the production of goods and services
minimising waste, ordering and sourcing stock, ensuring quality meets customer expectations
business objective:
quality goods - market share + profit +
finances
controlling activities concerned with recieving and spending money
budgeting, auditing, financial planning
business objective:
revenue higher than costs - profit +
human resources
activities concerned with managing employees and the relationship between business and employees
motivation, well trained, recruitment
business objective:
employees are motivated, in an ethical workplace - helps fulfill market need
sales and marketing
manages business and customer relationship
promotes, market research (competitors), meet social + market needs
business objective:
increase customer sales - profit + market share+ shareholder expecations+
technology
solves problems with electronic devices, systems are running smoothly
computer problems, office phones, website crashes
business objective:
employees productive - market share + profit +
