Management Skills AOS1

Question 1

Define Management skills

Answer 1

Abilities or competencies that managers use to help them complete the tasks that are necessary for the achievement of business objectives

Question 2

(Management skills) Fill in the blanks: An effective _____ will have a _____ variety of skills to draw upon in varying situations.

Answer 2

Leader : wide

Question 3

Outline 2 management skills.

Answer 3

• communication.
• Delegation.
• Planning.
• leading.
• Decision making.
• interpersonal skills

Question 4

Define communication

Answer 4

Transfer of information from one person to another.

Question 5

True or false: Communication involves providing employees with feedback and receiving feedback back.

Answer 5

True

Question 6

Outline an ADV and DIS for communication

Answer 6

ADV:
- Maintains effective communication.
- Informs people of business objectives.
DIS:
- Time consuming.
- Possible to communicate disagreement.

Question 7

Outline how communication links to the management styles

Answer 7

Autocratic > One way (manager to employee)
Persuasive > One way (manager to employee)
Consultative, participative and Laissez faire > two way (Manager to employee and employee to manager).

Question 8

Define delegation

Answer 8

Passing of Authority and responsibility from a manager to employee.

Question 9

True or false: Delegation spreads workload and frees up time?

Answer 9

True

Question 10

Outline a Dis and Adv for delegation

Answer 10

ADV:
- Allows for effective time management.
- Enables staff to learn new things.
DIS:
- Subordinate employee may misuse their power.
- Must still provide support and set deadlines for employees which may be time consuming

Question 11

Outline how delegation links to the management styles

Answer 11

Autocratic and persuasive > Delegation of tasks but no delegation of responsibility or decision making.

Consultative, participative and Laissez faire > Delegation of Authority/responsibility.

Question 12

Define planning

Answer 12

Ability to set objectives and develop strategies to achieve them.

Question 13

Outline the 3 levels of planning

Answer 13

Strategic > long term goals.
Tactical > Medium term goals.
Operational > short term goals.

Question 14

Outline 3 relevant details about planning (Management skills)

Answer 14

• provides direction and reduces uncertainty.
• Setting business objectives.
• Outlining strategies to achieve them.
• Identifying alternative options.
• organising resources to execute strategies.

Question 15

Outline the “SADIM” process for planning (Management skills)

Answer 15

1. Set the objective.
2. Analyse the environment (SWOT analysis)
3. Develop alternatives.
4. Implement the plan.
5. Monitor and evaluate.

Question 16

Outline a Dis and Adv for planning.

Answer 16

ADV:
- gives business purpose/direction.
- makes objectives clear.
- reduces risk of uncertainty and should result in resources being used efficiently.
DIS:
- Can be expensive.
- can be time consuming.
- innovation can be hindered as everything needs to be planned.

Question 17

Outline how planning links to management styles

Answer 17

Autocratic and persuasive > will have a more formal planning process involving only management.
Consulative, participative and laisser-faire > slow planning process down, take ideas from a number of staff

Question 18

Define leadership

Answer 18

Ability of a manager to motivate and inspire employees to achieve business objectives.

Question 19

Outline to details of leadership (management skills)

Answer 19

– Motivate employees
– communicates direction.
– Responsible.
– Empathetic/supportive
– demonstrates values.

Question 20

Business managers can lead by?

Answer 20

• Providing a clear sense of direction with objectives.
• Influencing staff behavior’s.
• offering support.

Question 21

Outline one DIS and ADV of leadership

Answer 21

ADV:
- Good leadership results in motivated/high morale staff.
- Employees may work harder or more efficiently which can lead to greater productivity.
DIS:
- Can be time consuming.
- Clashes may occur overtime between leaders.
- Can be costly to train leaders or put leadership in place.

Question 22

Outline how leadership relates to Management styles

Answer 22

Autocratic and persuasive > Involve more instruction as they are telling staff what to do.
Consultative and participative > Involve high level of leading, management has more interactions with staff.
Laissez faire > no leading from management.

Question 23

Define decision making

Answer 23

Ability to make a choice from a range of alternatives.

Question 24

Decisions must be? (management skills)

Answer 24

Informed, assessed, independent/collaborative.

Question 25

Outline the “decision making” process IGDACE

Answer 25

Identify (problem>)

Gather (research problem)

Develop (solutions)

Analyze (evaluate pos, neg?)

Choose (Most appropriate option).

Evaluate (gather feedback).

Question 26

Outline one DIS and ADV for decision making

Answer 26

ADV:
- Important in emergencies/crisis.
- Team decision making increases knowledge.
DIS:
- Team decision making is time consuming.
- If someone is excluded employee can feel ignored.

Question 27

Outline how decision making relates to management styles

Answer 27

Autocratic, persuasive and consultative > centralized.
Laisse Faire and participative > De-centralized.

Question 28

Define interpersonal skills

Answer 28

The managers ability to communicate and interact with a range of people to create/maintain positive relationships.

Question 29

Interpersonal skills must be? (Management skills)

Answer 29

Empathetic, understanding and recognizing. (Does not mean manager will only say nice things).

Question 30

Outline one ADV and DIS for Interpersonal skills.

Answer 30

ADV:
- Creates workplace where people feel respected/work together.
- Helps manager build positive relationships.
DIS:
- Takes time to learn/make use of skill.
- May manipulate others.

Question 31

Outline how interpersonal skills link to management styles

Answer 31

Communication is one or two ways.

Level of staff interaction - works well with management styles that focus on building workplace relationships with employees and involve them in decision making, and planning.

Question 32

Outline the relationship between management styles and management skills.

Answer 32

The type of management style selected will determine both the skills they use and how these skills are employed in any given situation.