Management Skills AOS1 Flashcards
Define Management skills
Abilities or competencies that managers use to help them complete the tasks that are necessary for the achievement of business objectives
(Management skills) Fill in the blanks: An effective _____ will have a _____ variety of skills to draw upon in varying situations.
Leader : wide
Outline 2 management skills.
- communication.
- Delegation.
- Planning.
- leading.
- Decision making.
- interpersonal skills
Define communication
Transfer of information from one person to another.
True or false: Communication involves providing employees with feedback and receiving feedback back.
True
Outline an ADV and DIS for communication
ADV:
- Maintains effective communication.
- Informs people of business objectives.
DIS:
- Time consuming.
- Possible to communicate disagreement.
Outline how communication links to the management styles
Autocratic > One way (manager to employee)
Persuasive > One way (manager to employee)
Consultative, participative and Laissez faire > two way (Manager to employee and employee to manager).
Define delegation
Passing of Authority and responsibility from a manager to employee.
True or false: Delegation spreads workload and frees up time?
True
Outline a Dis and Adv for delegation
ADV:
- Allows for effective time management.
- Enables staff to learn new things.
DIS:
- Subordinate employee may misuse their power.
- Must still provide support and set deadlines for employees which may be time consuming
Outline how delegation links to the management styles
Autocratic and persuasive > Delegation of tasks but no delegation of responsibility or decision making.
Consultative, participative and Laissez faire > Delegation of Authority/responsibility.
Define planning
Ability to set objectives and develop strategies to achieve them.
Outline the 3 levels of planning
Strategic > long term goals.
Tactical > Medium term goals.
Operational > short term goals.
Outline 3 relevant details about planning (Management skills)
- provides direction and reduces uncertainty.
- Setting business objectives.
- Outlining strategies to achieve them.
- Identifying alternative options.
- organising resources to execute strategies.
Outline the “SADIM” process for planning (Management skills)
- Set the objective.
- Analyse the environment (SWOT analysis)
- Develop alternatives.
- Implement the plan.
- Monitor and evaluate.
Outline a Dis and Adv for planning.
ADV:
- gives business purpose/direction.
- makes objectives clear.
- reduces risk of uncertainty and should result in resources being used efficiently.
DIS:
- Can be expensive.
- can be time consuming.
- innovation can be hindered as everything needs to be planned.
Outline how planning links to management styles
Autocratic and persuasive > will have a more formal planning process involving only management.
Consulative, participative and laisser-faire > slow planning process down, take ideas from a number of staff
Define leadership
Ability of a manager to motivate and inspire employees to achieve business objectives.
Outline to details of leadership (management skills)
– Motivate employees
– communicates direction.
– Responsible.
– Empathetic/supportive
– demonstrates values.
Business managers can lead by?
- Providing a clear sense of direction with objectives.
- Influencing staff behavior’s.
- offering support.
Outline one DIS and ADV of leadership
ADV:
- Good leadership results in motivated/high morale staff.
- Employees may work harder or more efficiently which can lead to greater productivity.
DIS:
- Can be time consuming.
- Clashes may occur overtime between leaders.
- Can be costly to train leaders or put leadership in place.
Outline how leadership relates to Management styles
Autocratic and persuasive > Involve more instruction as they are telling staff what to do.
Consultative and participative > Involve high level of leading, management has more interactions with staff.
Laissez faire > no leading from management.
Define decision making
Ability to make a choice from a range of alternatives.
Decisions must be? (management skills)
Informed, assessed, independent/collaborative.
Outline the “decision making” process IGDACE
Identify (problem>)
Gather (research problem)
Develop (solutions)
Analyze (evaluate pos, neg?)
Choose (Most appropriate option).
Evaluate (gather feedback).
Outline one DIS and ADV for decision making
ADV:
- Important in emergencies/crisis.
- Team decision making increases knowledge.
DIS:
- Team decision making is time consuming.
- If someone is excluded employee can feel ignored.
Outline how decision making relates to management styles
Autocratic, persuasive and consultative > centralized.
Laisse Faire and participative > De-centralized.
Define interpersonal skills
The managers ability to communicate and interact with a range of people to create/maintain positive relationships.
Interpersonal skills must be? (Management skills)
Empathetic, understanding and recognizing. (Does not mean manager will only say nice things).
Outline one ADV and DIS for Interpersonal skills.
ADV:
- Creates workplace where people feel respected/work together.
- Helps manager build positive relationships.
DIS:
- Takes time to learn/make use of skill.
- May manipulate others.
Outline how interpersonal skills link to management styles
Communication is one or two ways.
Level of staff interaction - works well with management styles that focus on building workplace relationships with employees and involve them in decision making, and planning.
Outline the relationship between management styles and management skills.
The type of management style selected will determine both the skills they use and how these skills are employed in any given situation.
