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Business Administration > Management Roles > Flashcards

Management Roles Flashcards

0
Q

What is the aim of interpersonal roles?

A

Developing and maintaining positive social relationships

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1
Q

What are the 3 general leadership roles according to Mintzberg

A

1) Interpersonal roles
2) Informational roles
3) Decision-making roles

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2
Q

What is the aim of informational roles?

A

Accepting and transferring information

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3
Q

What is the aim of decision-making roles?

A

Making or negotiating decisions

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4
Q

What are the 3 types of interpersonal roles?

A

1) Figurehead
2) Leader
3) Liaison

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5
Q

What is a figurehead?

A

The manager is a Symbolic head of the organisation both externally and internally and carries out representative roles of a legal or social nature (ex: newspaper interview, anniversary speeches,..)

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6
Q

What is a leader?

A

The manager motivates and guides the employees.

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7
Q

What is a liaison?

A

The manager puts the focus on developing and maintaining contact with internal and external contacts through formal and informal channels

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8
Q

What are the 3 types of informational roles?

A
  • Monitor
  • Disseminator
  • Spokesperson
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9
Q

What is a monitor?

A

manager seeks and receives very diverse information which develops his uneerstanding of the functionning of the organisation and its environment

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10
Q

What is a disseminator?

A

Manager transfer external and internal information - both facts and speculation - to the members of the organisation

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11
Q

What is a spokesperson?

A

Manager passes on information about the company’s plans, measures or achieved results to external parties

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12
Q

What are the 4 decision-making roles?

A
  • Entrepreneur
  • Disturbance Manager
  • Negotiator
  • Ressource allocator
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13
Q

What is Entrepreneur?

A

Manager seeks opportunities for innovation and change in the organisation and its environnment. He also leads innovation projects

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14
Q

What is disturbance manager?

A

The manager deals with major disturbances to the operational performance processes

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15
Q

What is a resource allocator?

A

The manager decides aboutthe allocation of all types of resources to individuals or departments

16
Q

What is negotiator?

A

Manager acts as a negotiator towards 3rd parties

17
Q

What is the leadership process?

A

Process of logically connecting activities for the target-oriented organisation and guidance of the company

18
Q

What are the management functions according to Henri Fayol? (POCCC)

A 
Outlook and planning (prevoir)
Organisation (organiser)
Guidance (commander)
Coordination (coordonner)
Controlling (controler)
19
Q

Management functions according to Luther Gulick

A

Planning
Organisation
Personnel Management
Controlling

20
Q

What are the management functions according to Koontz and O’donnell? (Le plus important je crois)

A 
Planning
Organizing
Staffing
Directing
Monitoring
21
Q

What does planning mean according to Koontz and O’donnell?

A
  • Define the company’s objectives
  • Select ways to achieve the objectives
  • Formulate action plans
22
Q

What does Organizing mean for Koontz and O’donnell?

A
  • Group togwther activities jnto tasks
  • Assign tasks to employees
  • Allocate responsibilities
23
Q

What does staffing mean for Koontz and O’donnell?

A

Personnel planning
Personnel recruitment
Personnel remuneration

24
Q

What does directing mean for Koontz and O’donnell?

A

Define objectives with employees
Ensure communication
Supervision

25
Q

What does monitoring mean for Koontz and O’donnel?

A

Measure the performance delivered
Award remuneration
Compare the measured perf with objectives

26
Q

What are the management functions according to Hans Ulrich?

A
  • Design
    Steering
  • Development
27
Q

What does steering mean in management?

A

Identifying, executing and controlling target-oriented activities of the system

28
Q

What does design mean in management?

A

Construction of an instituitional framework which makes the development of the company possible and sustainable

29
Q

What does development mean in management?

A
  • > Result of Steering + Design

- > intergenerational acquisition of knowledge

Business Administration (15 decks)

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