management responsibility Flashcards
1
Q
operations
A
concerned with controlling the activities concerned with converting inputs into outputs in the production of goods and services in the most efficient way.
- ordering/sourcing stock
- minimising waste
- ensuring quality meets customer expectations
- redesigning of production sequence
2
Q
finance
A
receiving and spending money and ensuring a bigger amount is coming in than leaving the business.
- budgeting; plans for the future
- financial planning; proactive and investing in operations to implement into the business.
- auditing; evaluating and checking things are being calculated and done correctly.
3
Q
human resources
A
simultaneously managing employees and their working relationship with the business/identifying their interests (income) and balancing it with the interests of the business (profit).
- recruitment
- training
- motivation
- career development
4
Q
sales and marketing
A
connecting the goods and services with their end consumers.
- sales revenue
- profits
- recognising product features
- pricing
- promotion deals
- distribution
- customer service
5
Q
technology support
A
providing employees and customers with user-friendly assistance in regards to technical problems with electronic devices.
- website crashes
- computer problems
- office phones
