Management of Change Flashcards
Name three things that management could do to lessen any worries that the staff might have about the introduction of the new system by including examples
Appropriate training - to ensure all staff understand the new system and not wondering what to do
Explanation of the advantages - so that staff can see how they will benefit by making the job easier
Keeping social groups together - work together as a team, less stress
Describe four different consequences of change caused by the introduction of new ICT systems
New skills are required and and old ones are not required- eg. Computer programmers are needed whereas typists are not needed as many leople now word process their own documents
Organisational structure change - staff working groups may be split up affecting friendships
Work pattern as are altered - reacting to global markets means being operational 24 hours a day
Internal procedures are changed - many ICT staff have to obey codes of conduct
Name four fears in the work face introduced by change
Fears of redundancy - new system may replace staff who performed manual processes eg. Filing clerks etc.
Change in work patterns - split shifts or change of hours or night work
Fear of change of organisational structure/ relocation - having to move location which could make the journey to work harder and more stressful
Change in internal procedures - may make staff take on extra responsibilities for no extra money
