Management-Noodles Flashcards
Corporate Strategy
provides overall direction that serves as the framework for carrying out all the organizations functions- Product leadership, customer intimacy, and operational excellence
competitive dimensions of company are determined here.
Noodles strategy is Customer Intimacy
Customer Initmacy
Give every individual what they need. choose customers and get to know them well to give what they need
Operational excelence
focus on this to pass cost savings on the customer. try to be consistent and low cost
Product leadership
have new products and continually innovating.
Operations Strategy
a plan for acquiring and allocating company resources to deliver an effective product or service. guided by corporate strategy.
competitive dimensions
cost- low-cost
quality- top quality and consistent quality
time- delivery, on time, development (change product)
flexibility- customization, variety, volume flexibility
Low-cost operations
deliver at lowest possible cost. Costco
Top quality
deliver outstanding service or product, superior product features and high level customer contact
consistent quality
meet design specs on a consistent basis. process designed and monitored to reduce errors and prevent defects
Delivery speed
quickly filling an order. processes designed to reduce lead time
On-time delivery
meeting delivery time promises. planning process to increase percent of customer orders shipped when promised
Development Speed
quickly introducing a new science or a product. Cross-functional integration and involvement of critical external suppliers
Customization (FLEX)
satisfying the unique needs of each customer by changing services or products designs. low volume, close customer contact and easily reconfigured
Variety (FLEX)
handling a wide assortment of services or products efficiently. Capable of larger volumes than processes supporting customization
Volume Flexibility
Accelerating or decelerating the rate of production of service or products quickly to handle large fluctuations in demand. Processes must be designed for excess capacity `