management, leadership, and motivation Flashcards
1
Q
management
A
act of motivating people towards the achievement of a goal or goals
2
Q
funeral home management
A
achieving the goals of a funeral home through the use of people and resources
3
Q
primary goal of FH management
A
meet the death related needs of grieving families
4
Q
secondary goals of FH management
A
- generate enough money to meet expenses
- make capital improvements
- generate a ROI profit
5
Q
directing (actuating)
A
dealing with people and problems
6
Q
evaluating or controlling
A
being responsible for the results
7
Q
power reliant leader
A
- commands and control
- all about the leader
- employees are tools
- customers are challenges
8
Q
servant led model
A
- inspire and equips
- all about the people
- employees are resources
- customers are valued allies
9
Q
servant leadership
A
is a leadership philosophy that prioritizes the needs of others over the leaders own
10
Q
servant leadership in management
A
- listening
- empathy
- awareness
- conceptual thinking
- foresight
11
Q
motivation
A
energizing, channeling, and sustaining peoples behavior
12
Q
Maslow’s hierarchy of needs
A
- pyramid of a persons needs
- basic needs at the bottom
- essentially you must meet basic needs before others and build from there
13
Q
McGregor’s theory X and Y model
A
- x people don’t like to work and have to be motivated to do so
- y people enjoy work and are usually leaders
14
Q
Ouchi’s theory Z
A
- X people don’t like work
- Y people like work
- Z people work is their life
15
Q
Herzberg’s 2 factor principles
A
- 2 components that aren’t necessarily separate and rather feed into each other
- job satisfaction
- job dissatisfaction
