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final exam Flashcards

1
Q

the branch of philosophy dealing with values relating to human contact, with respect to rightness and wrongness

A

ethics

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2
Q

this is considered a modern challenge to our ethical beliefs

A

all of the above (abortion, stem cell research, medical aid in dying)

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3
Q

the moral principle that varies with circumstances

A

situational (aka relativism)

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4
Q

these are rules that govern society, are imposed externally and are concerned with acts and conduct

A

laws

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5
Q

what is ethics based on

A

all of the above (religion, philosophy, values)

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6
Q

the unwritten code that each person follows or what we consider right or wrong is

A

personal ethics

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7
Q

when using a model to help understand the ethical development of women, from childhood into adulthood, this development theorist’s is the most appropriate

A

Gilligan

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8
Q

these are imposed internally and based on personal or cultural norms

A

ethics

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9
Q

this is an allied professional that funeral directors interact with often and must promote understanding and cooperation

A

government agent (coroner, health department, etc)

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10
Q

this is a formal agreement provided after receiving complete and accurate information, including alternative choices and consequences, in an understandable form

A

informed consent

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11
Q

a declaration or public statement of professional standards of right and wrong conduct

A

code of ethics

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12
Q

utilitarian theory

A

moral behaviors produce the greatest good for the greatest number

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13
Q

deontological theory

A

suggests an individual should act based on what they believe to be morally right, regardless of the consequences

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14
Q

virtue ethics theory

A

emphasizes individuals/ character and personality traits instead of their actions

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15
Q

what are components of communication

A
  • sender
  • receiver
  • noise
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16
Q

the medium through which a message passes from sender to receiver

A

channel

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17
Q

in language, when we create a sentence using the structure - subject + adjective + verb - we are referring to

A

syntactic governance

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18
Q

powerful language is

A

confident

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19
Q

weak language is

A

arrogant

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20
Q

any communication when the parties involved consider one another individual

A

interpersonal

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21
Q

one person speaking with limited verbal feedback

A

public

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22
Q

this refers to how words sound when they are pronounced

A

phonological

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23
Q

this is referring to the meaning of words

A

semantic

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24
Q

this is language that is emotion free

A

denotation

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25
Q

this is when nonverbal communication takes the place of verbal communication

A

substituting

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26
Q

I can’t imagine how you must feel, but I am here to support you - is an example of

A

empathetic listening

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27
Q

the process of focusing on certain stimuli from the environment

A

attending

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28
Q

the teacher listened to the student present on embalming and agreed that 6% TDS was necessary for their long term storage case - this is an example of

A

evaluative listening

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29
Q

kinesics, proxemics, and chronemics are studies of human behavior that provide insight into…

A

nonverbal communication

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30
Q

even though the funeral practitioner was not prepared, the city councilman asked that the funeral practitioner tell the community about the funeral home - this is an example of

A

impromptu speech

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31
Q

this listener is only interested in what they have to say

A

stage hogging

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32
Q

to improve communication with their preceptor, the intern took time to understand the preceptors perspective so they could find a solution that both agreed upon - this is considered

A

conflict resolution

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33
Q

a force that interferes with the process of communication

A

noise

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34
Q

the speed at which a speaker says their words

A

rate

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35
Q

this is the transfer of the deceased from the place of death to the funeral home

A

transfer of remains

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36
Q

on a home removal, when first going to the door, what should you take with you

A

nothing

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37
Q

the request, usually made by a surviving family member, for a funeral home to transfer a deceased from the place of death to the funeral home and for the funeral home to carry out the wishes of the next of kin regarding funeral services and disposition is

A

notification of death

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38
Q

most of the families we serve will notify us about a death in their family by

A

calling

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39
Q

for a standard home removal, this is the number of funeral home staff that should be present

A

2

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40
Q

when transferring remains from a hospital, most will require you

A

to sign a release for the deceased and their possessions

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41
Q

the next of kin calls you to notify you of the death of their loved one. the person died suddenly at home, not under the supervision of a doctor. you should

A

wait for the police to get involved and release the body

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42
Q

the funeral practitioner answers the phone at the funeral home. the caller starts by saying they are planning their own funeral and that they are calling around to compare services and prices. this is best described as what kind of call

A

price shopping

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43
Q

when answering the funeral home phone you should say

A

hello, this is [funeral home name]. my name is [y/n]

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44
Q

of the following, what information is necessary during a notification of death call

A

name of deceased

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45
Q

when using a third party answering service, the funeral director should always

A

call and coordinate with the family directly

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46
Q

the funeral practitioner is trying to decide who is responsible for the disposition while on the phone with the family. the sister of the deceased called to notify the funeral home of the death while his wife and adult children were clearly overwhelmed in the background. who should the funeral practitioner confirm agrees to your services

A

the wife

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47
Q

the transfer of remains is also colloquially known as

A

a removal

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48
Q

why is the transfer of remains an important time for the funeral practitioner to consider how they represent the funeral home

A

because it is the first chance for the family to meet the funeral practitioner

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49
Q

this is the vehicle that is most used for the transfer of remains today and is typically recommended for institutional transfers

A

van

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50
Q

the head of an archdiocese

A

arch bishop

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51
Q

this is a symbolic cloth placed over the casket

A

pall

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52
Q

the ceremony hold at a catholic church is usually called

A

mass

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53
Q

the leader of the catholic faith

A

pope

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54
Q

the act of bending the right knee to show humility

A

genuflect

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55
Q

orthodox jews usually do not allow

A

embalming

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56
Q

in the mormon faith the deceased who has been through the temple is mostly dressed in

A

white

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57
Q

the complete american legion funeral detail consists of how many members

A

21

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58
Q

in most churches, you lead the casket in ___ first

A

feet

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59
Q

deceased priests enter the church ___ first

A

head

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60
Q

in the jewish faith, this is the leader of the church

A

rabbi

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61
Q

the catholic prayer service at the funeral home the night before the funeral service

A

rosary service

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62
Q

this is a catholic geographical grouping

A

diocese

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63
Q

this is a set of beads to aid in prayer

A

rosary

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64
Q

liturgical churches usually look (architecturally) like

A

a cross

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65
Q

the islamic leader of a congregation is a

A

Imam

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66
Q

a cross with a corpus christi is called

A

crucifix

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67
Q

what is the proper title for an officiant of the christian science faith

A

reader

68
Q

this is a religious singer who assists the rabbi

A

cantor

69
Q

where do you procure an american flag to present to a decedents family

A

post office

70
Q

in the jewish faith ___ is a funeral cortege

A

levaya

71
Q

in the catholic faith, this person would carry the crucifix

A

crucifier

72
Q

this is a catholic piece of cloth having religious significance usually worn around the neck

A

scapular

73
Q

mormons have their funeral service here

A

funeral home

74
Q

the menorah would most likely be associated with which religion

A

orthodox jewish

75
Q

the three short services or blessing associated with the greek orthodox service is

A

trisagion

76
Q

who was the founder of the mormon religion

A

joseph smith

77
Q

when a mormon dies who do you contact for the service

A

bishop

78
Q

the buddhist place of worship would be

A

pagoda

79
Q

what are the first 3 letters in the greek word for jesus

A

IHS

80
Q

what is the funeral or funeral prayer called in the islam faith

A

jinazah

81
Q

the jewish term for the grave

A

kever

82
Q

a prayer shawl worn by men during the prayer service in the jewish faith

A

tallith

83
Q

who is the contact person for the knights of the columbus

A

grand knight

84
Q

a philanthropic and educational women’s group and official auxiliary of the church of the latter day saints

A

relief society

85
Q

in the jewish faith, the skull cap worn by men at temple and funeral service

A

all of the above (yarmulke, yamaka, kippah)

86
Q

what is the jehovah witness place of worship

A

kingdom hall

87
Q

what is a bonze

A

buddhist priest

88
Q

which religion follows a liturgical form of worship

A

baptist

89
Q

a form of worship having scriptures as a central element but no prescribed order of service

A

non liturgical

90
Q

these are the wings of the main part of the protestant church, which may serve as a chapel

A

transepts

91
Q

the holy book of the islamic faith

A

koran

92
Q

in the jewish faith, the 7 day mourning period starting after burial

A

shiva

93
Q

in a military funeral, where is the chaplain positioned

A

at the head of the casket

94
Q

where would a christian scientists funeral be held

A

funeral home

95
Q

what is the female organization associated with the masonic lodge

A

order of the eastern star

96
Q

what is an unsolicited gift to a clergy person

A

honorarium

97
Q

this is the discharge form used for almost all veterns benefits

A

DD214

98
Q

an individual can request discharge paperwork from

A

national archives

99
Q

generally, veterans can receive benefits if they have been discharged under what status

A

other than dishonorable

100
Q

what kind of headstone or marker can an eligible veteran receive

A

all possible answers (bronze flat marker, upright white marble, light gray granite flat marker)

101
Q

this is the only keepsake that can be requested for all family members of a veteran

A

presidential memorial certificate

102
Q

by law, a minimum of how many uniformed detail are required for military honors

A

2

103
Q

ideally, what branch of service performs military honors

A

parent service

104
Q

what benefits may be included when burying in a national cemetery

A

all possible answers (headstone/marker, burial flag, open/close of grave)

105
Q

what benefits may be included when burying in a private cemetery

A

burial flag

106
Q

this is one of the special military honors offered only at arlington national cemetery

A

flyovers for pilots

107
Q

most veterans are only eligible for this type of disposition at arlington national cemetery

A

above ground inurnment

108
Q

this is the form that must be completed by a funeral director (often automatically completed through the electronic death registration system), which reports an individuals death to social security

A

statement of death

109
Q

this benefit is only payable to a person if they are alive for the complete month

A

social security benefit

110
Q

public assistance

A

varies from state to state

111
Q

this type fo preneed contract will credit the amount paid plus any interest to the balance due, and the current price at death will be charged for services and merchandise

A

non guaranteed

112
Q

this type of preneed contract can be terminated at any time

A

revocable

113
Q

this type of preneed contract will freeze the price of services and merchandise chosen at the time of the pre arrangement

A

guaranteed

114
Q

this type of preneed contract cannot be terminated and can only be used to fund the funeral

A

irrevocable

115
Q

can a funeral home put preneed money directly into their checking account? why?

A

no, because services and merchandise have not been provided

116
Q

these are they 2 most common ways for a funeral home to prefund funerals

A

trust and specialized life insurance

117
Q

a funeral prefunded by a multi pay insurance contract will be

A

more expensive than paying a lump sum payment

118
Q

what change is considered minor in a prefunded contract

A

change in location of service

119
Q

this is the person for whom the insurance funded prearrangements are are made (this is their funeral)

A

insured

120
Q

if a guaranteed, prefunded casket is not available at the time of death, the funeral home should

A

provide a casket of equal or greater value

121
Q

this is the person who will receive any unused funds

A

beneficiary

122
Q

reasons to prearrange a funeral

A
  • make the deceased’s wishes known to NOK
  • make decisions ahead of time without high emotion
  • lock in prices and alleviate financial burden
123
Q

at the time of death, when you create the ‘blueprint’ of a funeral service by meeting with the family and discussing vital and personal information related to the death of the individual

A

arrangement conference

124
Q

what information should already be confirmed by time you get to an at need arrangement

A

the location of the deceased

125
Q

this type of funeral is adjusted to the needs and wants of those directly involved

A

adaptive funeral

126
Q

this type of funeral is devoid of religious connotation

A

humanistic

127
Q

this type of funeral is not related to a specific religion

A

spiritual/non sectarian

128
Q

this must be handed to the family if you start talking about prices

A

GPL

129
Q

what payment method is not recommended for a funeral bill

A

paid by estate

130
Q

what is the name of the bill showing the merchandise and services chosen

A

statement of funeral goods and services

131
Q

this is the “one who supplies vital statistics”

A

informant

132
Q

what is any item obtained from a third party and paid for by the funeral provider on the purchasers behalf

A

cash advances

133
Q

the first jack o lanterns were made from

A

turnips

134
Q

this is a business that is independently owned and operated and is not dominant in its field of operation

A

small business

135
Q

this form of ownership has unlimited liability, limited life and is operated by one owner

A

sole proprietorship

136
Q

this form of ownership has limited liability, double taxation of earnings and can have thousands of owners

A

C corporation

137
Q

this form of ownership has limited liability, limited shareholders (usually under 100), and a limited life (30 years)

A

S corporation

138
Q

this form of ownership has limited liability, no significant requirements, and a limited life (30 years)

A

limited liability corporation (LLC)

139
Q

this is defined as a source fo funds extended by one business to another to help finance the distribution of a producers goods

A

trade credit

140
Q

this is the cost of a fixed asset less accumulated depreciation

A

book value

141
Q

this is the fair market price to purchase similar assets, which can be difficult to determine at any given time

A

replacement value

142
Q

capital invested in the business by the owners

A

equity capital

143
Q

what is a consideration that is important when deciding on a supplier

A

all possible answers (are they reliable, quality of service, terms)

144
Q

this is an intangible asset

A

name of the business

145
Q

this is a tangible asset

A

hearse

146
Q

what is the advantage of building a new business

A

you’re in charge of the design

147
Q

this is another term for managing, which includes dealing with people and being responsible for the results

A

all possible answers (directing, controlling, actuating)

148
Q

dealign with people and problems

A

actuating

149
Q

this leadership model emphasizes employees as resources and customers as allies

A

servant leader

150
Q

this leadership model emphasizes employees as tools and customers as challenges

A

power reliant leader

151
Q

this motivational model starts by addressing basic physiological needs and builds to self actualization

A

Maslows hierarchy of needs

152
Q

this motivational model is based on 2 types of workers - one that does not like to work and needs supervision and another that does like to work and needs very little guidance

A

McGregors X and Y theory

153
Q

this motivational model has a third employee theory, which emphasizes that this type of employee views work as a whole part of a person

A

Ouchis theory Z

154
Q

this 2 dimensional motivational theory requires management to investigate intrinsic job satisfaction issues and extrinsic job dissatisfaction issues to improve overall production

A

Herzbergs 2 factor theory

155
Q

to set a theory X employee up for success, you, as the manager, need to ask them to clean the prep room by

A

assigning the task and making a clear list of responsibilities to fulfill

156
Q

you discover that your employee is choosing to reschedule their family event to work a funeral for a family they have gotten close with in arrangements. how would the employee be labeled in Ouchis motivational theory

A

theory Z

157
Q

disasters

A

a sudden misfortune, resulting in the loss of life and/or property

158
Q

natural disasters examples

A
  • floods
  • earthquakes
  • hurricanes
  • tornadoes
  • volcanic eruptions
159
Q

accidental disasters examples

A
  • air crash
  • fires
  • train crash
  • boat/ship crash
  • bus crash
160
Q

man made disasters examples

A
  • homicide
  • suicide
  • chemical contamination
  • arson
  • political/religious event
  • terrorism
161
Q

emergency response organizations (federally)

A

department of homeland security and department of health and human services

162
Q

FEMA

A

federal emergency management agency

163
Q

DMORT

A

disaster mortuary response team

164
Q

human resources

A

employees of an organization with the necessary knowledge and skills to fulfill the purpose of the organization

165
Q

HR management

A

well organized and effective application of human resources to achieve and maintain the strategic goals of an organization

fs management (9 decks)

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