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fs management > communication > Flashcards

communication Flashcards

1
Q

forms of communication

A
  • in person
  • over the phone
  • person to person
  • group
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2
Q

sender

A

the one who encodes and delivers or sends the message (initiator)

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3
Q

receiver

A

the one the decodes the message

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4
Q

channel

A

medium through which a message passes from sender to receiver

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5
Q

noise

A

forces that interfere with the communication process

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6
Q

feedback

A

the response the sender receives related to the message

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7
Q

environment

A

personal history surrounding the communication and/or the physical location of the communication (context)

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8
Q

interpersonal communication

A

communication when the parties involved consider one another individual (talking one on one with someone)

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9
Q

intrapersonal communication

A

internal communication (with oneself)

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10
Q

small group communication

A

communication between 3 or more individuals connected by a common purpose

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11
Q

public communication

A

one person speaking with limited verbal feedback

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12
Q

mass communication

A

imparting or exchanging information on a large scale to a wide range of people, typically utilizing mass mediums (social media)

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13
Q

functions of communication - identity

A

sense of identity can come from how others respond to use and vice versa

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14
Q

functions of communication - social

A

to meet a variety of social needs (affection, pleasure, inclusion, relaxation, control…)

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15
Q

functions of communication - practical

A

transfer of information to accomplish day to day tasks

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16
Q

category of language - symbolic nature (symbols)

A
  • representation of what we are communicating
  • represent the communicators thoughts
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17
Q

category of language - governance

A
  • rules that structure the complexity of language
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18
Q

phonological

A

direct how words sound when they are pronounced

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19
Q

syntactic

A

determine the structure of a language

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20
Q

semantic

A

deals with the meanings of words

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21
Q

pragmatic

A

interpretation of the appropriate meaning of a message provides for different contexts

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22
Q

category of language - shaping and reflecting attitudes

A

shape personal identification, credibility, self esteem, reflects attraction and interest, power and weakness

23
Q

equivocal

A

more then one correct defined meaning

24
Q

relative

A

words that gain meaning through comparison

25
Q

emotive

A

language that can prompt intense feelings

26
Q

denotation vs connotation

A

denotation = emotion free meaning
connotation = emotional association of a word

27
Q

euphemistic

A

a pleasant term substituted for a more direct, but potentially less pleasant term

28
Q

slang

A

informal language

29
Q

jargon

A

language used in a particular trade, profession, group

30
Q

characteristics of nonverbal communication

A
  • is it real
  • is it valuable
  • it offers a social relational perspective
  • it can create an ambiguous/disconfirming response
  • it is culturally bound
31
Q

function of nonverbal comm - repeating

A

emblems (culturally defined nonverbal behaviors) that confirm verbal confirmation
- a nod with saying yes, saying hi and waving

32
Q

function of nonverbal comm - substitution

A

an emblem takes the place of verbal communication

33
Q

function of nonverbal comm - complementing

A

nonverbal behaviors used in conjunction with verbal communication (tone of voice/facial expressions)

34
Q

function of nonverbal comm - accenting

A

the process of using non verbal devices to highlight verbal messages (hand talking)

35
Q

function of nonverbal comm - regulating

A

ability of nonverbal cues to govern the course of verbal communication (cues in speech to indicate end)

36
Q

function of nonverbal comm - contradicting

A

nonverbal behavior that differs from verbal message (to show sarcasm etc)

37
Q

function of nonverbal comm - deceiving

A

the act of not being fully honest (speaking faster than normal)

38
Q

kinesics

A

study of body movement

39
Q

affect blends

A

when the combination of two or more expressions displays diverse emotion

40
Q

haptics

A

of or related to the sense of touch

41
Q

proxemics

A

study of the way people and animals use space

42
Q

chronemics

A

study of the use and structure of time

43
Q

hearing vs listening

A

hearing = sound waves hitting the eardrum and these messages are conveyed to the brain
listening = constructing the heard message to embody meaning

44
Q

components of listening - hearing

A

begin in range and receiving sound

45
Q

components of listening - attending

A

the practice of concentrating on certain stimuli from the environment

46
Q

components of listening - understanding

A

the action of deducting a message by following syntactic, semantic, and practical rules

47
Q

components of listening - responding

A

to exhibit a message action or effect to react (to reply)

48
Q

components of listening - remembering

A

recalling previously presented information

49
Q

reasons for poor listening

A

effort, message overload, psychological noise, physical noise, hearing problems, faulty assumption

50
Q

types of listening: informational

A

listening to comprehend another person, idea, or topic

51
Q

types of listening: evaluative/critical listening

A

listening with the purpose to judge the quality or accuracy of the speakers remarks

52
Q

types of listening: empathetic listening

A

listening to assist the speaker arrive at a solution to a problem, considering their emotions

53
Q

how to improve listening

A
  • don’t judge
  • listen for key ideas
  • listen for emotion
  • ask questions
  • take notes
  • paraphrase to verify understanding

fs management (9 decks)

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