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AS Business flashcards > Management 2.3 > Flashcards

Management 2.3 Flashcards

1
Q

Define the term “Manager”

A

A manager is responsible for setting objectives, organizing resources, and motivating staff so that the organization’s aims are met.

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2
Q

What are the managers responsible for?

A
  1. Setting objectives and planning
  2. Organizing resources to meet the objectives
  3. Directing and motivating staff
  4. Coordinating activities
  5. Controlling and measuring performance against targets
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3
Q

Define the term “Leadership”

A

The art of motivating a group of people towards achieving a common objective.

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4
Q

List the 4 leadership styles.

A
  • Autocratic
  • Democratic
  • Paternalistic
  • Laissez-faire
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5
Q

Define the term Autocratic Leadership.

A

A style of leadership that keeps all decision making at the center of the organization.

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6
Q

Define the term Democratic Leadership.

A

A leadership style that promotes the active participation of workers in the decision making process.

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7
Q

Define the term Paternalistic Leadership.

A

A leadership style based on the approach that the manager is to know what is the best for an organization.

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8
Q

Define the term Laissez-faire Leadership.

A

A leadership style that leaves much of the business decision-making to the workforce.

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9
Q

What are 3 main features of an autocratic leadership style?

A

Answers may include :

  • Leader takes all decisions
  • Gives little information to staff
  • Supervises workers closely
  • Only one-way communication
  • Workers are only given limited information about the business
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10
Q

What are 2 drawbacks of a autocratic leadership style?

A
  1. Demotivates staff who want to contribute and accept responsibility.
  2. Decisions do not benefit from staff input.
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11
Q

What are 3 main features of a democratic leadership style?

A
  1. Participation is encouraged
  2. Two-way communication, which allows feedback from staff
  3. Workers given information about the business to allow full staff involvement.
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12
Q

What are 2 drawbacks of a democratic leadership style?

A

Answers may include :

  • Consultation with staff can be time consuming
  • On occasions, quick decision making will be required.
  • Level of involvement as some issues may be too sensitive to include staff.
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13
Q

What are 3 main features of a paternalistic leadership style?

A
  1. Managers do what they think is best.
  2. Some consultation may take place however the final decision is taken by the manager.
  3. Managers want workers to be happy in their jobs.
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14
Q

What is the drawback of a paternalistic leadership style?

A

Some workers will feel dissatisfied with the apparent attempts to consult, while not having any real power or influence.

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15
Q

What are 2 main features of a laissez-faire leadership style?

A
  1. Managers delegate virtually all authority and decision making powers.
  2. Very broad criteria or limits might be established for the staff to work within
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16
Q

What are 2 drawbacks of using a laissez-faire leadership style?

A
  1. Workers may not appreciate the lack of structure and direction in their work.
  2. The lack of feedback may be demotivating.
17
Q

Define the term Informal Leader.

A

A person who has no formal authority but has the respect of colleagues and some power over them.

18
Q

Define the term Emotional Intelligence.

A

The ability of managers to understand their emotions, and those of the people they work with, to achieve better business performance.

19
Q

What are interpersonal manager roles?

A

Manager roles that deal with motivating staff at all levels of the organization.

20
Q

What are informational manager roles?

A

Manager roles that act as a source, receiver, and transmitter of information.

21
Q

What are decisional manager roles?

A

Manager roles that take decisions and allocate resources to meet the organization’s objectives.

22
Q

What did McGregor’s Theory X state about their workers and what leadership style their managers will use?

A
  • Dislike work
  • Will avoid responsibility
  • Aren’t creative

Leadership style : Autocratic

23
Q

What did McGregor’s Theory Y state about their workers and what leadership style their managers will use?

A
  • Can derive as much happiness from work as from rest and play
  • Will accept responsibilities
  • Are creative

Leadership style : Democratic

24
Q

Interpersonal management roles involve ?

A
  • Figurehead
  • Leader
  • Liaison
25
Q

Informational management roles involve ?

A
  • Monitor
  • Disseminator
  • Spokesperson
26
Q

Decisional management roles involve ?

A
  • Entrepreneur
  • Disturbance handler
  • Resource allocator
  • Negotiator

AS Business flashcards (11 decks)

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